Overall the hotel performed well other than no English newspaper in the morning. The room was good and the request for flowers was for our anniversary was there on arrival. My wife appreciated the chocolates and the champagne so that was well done.
Perhaps the rest of this should be directed to the F&B manager who has some serious work to do on 100 Century restaurant.
I requested a window table in the 100 Century restaurant for dinner Saturday night. We did get a window table if you consider a large column in the middle of the view a window table. I think shifting the table a bit or, horrors, reducing the number of tables may prevent having the view spoiled by a column. The feeling is like going through an obstacle course because the tables are packed in so tightly. I have to say my wife and I really think there is a Medieval dungeon somewhere missing some torture equipment. This equipment is now being used as chairs in this restaurant. I do not think we have ever had such hard and uncomfortable chairs to sit on. And since it took nearly 2 and half hours to get served our fixed menu dinner we certainly felt tortured by the end. Why it took so long to get served a fixed menu is a puzzle.
We also were really annoyed by the constant stream of people and their small children using our table location to snap flash photos of the view out the window. We felt like we were having dinner next to the line for a roller coaster at Disney World. These people were literally leaning over our heads in 4s, 5s and 6s to snap photos of each other and their loud children while we tried to have a romantic and quiet anniversary dinner. Why is it not possible to put the tourists and their cameras in another part of the restaurant so your other guests are not stuck being part of their holiday photos. This really ruined our experience. The restaurant staff just watched as apparently this is a typical situation for your guests.
Finally the food. It was way below the expectation we had for the signature restaurant at a 5 star hotel. Nearly all the dishes came out cold or lukewarm. The taste was bland and uninspired. It was a huge disappointment. The half lobster that came out was raw on the first attempt. At one point someone, who I assume was the floor manager came by and asked how things were. I told him the lobster was served cold and raw. His response? "Oh really.", and then he walked away. No apology, no offer to try to rectify things. When our lobster dish finally returned I was incredulous that all the kitchen had done was throw the same lobster back on the grill. The result? Dry stringy and inedible food. What kind of fine dining restaurant reheats lobster! Are they that cheap that they will not cook a fresh one properly?
The wait staff were competent but not personable or friendly and showed no interest in whether we found the food to our liking. Their biggest concern was to remove plates as soon as they thought we finished the dish. More than once we had to wave them off because we were not done. So we left the restaurant sore from the torture chairs and terribly disappointed with the food and service.
I had read the negative reviews of this restaurant prior to booking our dinner. I was sure that a quality hotel like Park Hyatt would not allow such poor food and generally indifferent service. I should have taken heed and eaten elsewhere. This experience just ruined what was an important night for my wife and me. When I told the front desk about this on check out all I got was a rather gushy apology and that she would tell the manager. And to top it off she told me she hoped we would come back and give them a chance to improve. A chance to improve! We spent over 2,000 RMB to give them a chance to improve? Why should a guest pay for on the job training at a top restaurant?
I think your F&B managers have some things to fix and some training for your staff to do as well. Do not waste your money at this restaurant regardless of the great view, column not withstanding.
- Official Description (provided by the hotel):
- occupying the 79th to 93rd floors of the Shanghai World Financial Center ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Ctrip TA, Priceline, Ebookers, Expedia, Hotels.com, Booking.com, Hyatt Hotels Corporation, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your Park Hyatt Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Hyatt Shanghai Hotel Shanghai
- Hyatt Shanghai