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“Enjoy the highlife in real style”

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Park Hyatt Shanghai
Ranked #22 of 5,082 Hotels in Shanghai
Certificate of Excellence
McGregor, South Africa
Level 6 Contributor
149 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Enjoy the highlife in real style”
Reviewed 2 June 2009

Even if it did not have the stunning views, this would be a wonderful hotel. Elegant and understated in true Park Hyatt style this was one of the nicest hotels that I have stayed in. Lofty bedrooms are spacious and very comfortable. They offer a huge amount of storage space, great lighting, nespresso coffee machine, free WiFi, separate hi tech toilet, fabulous large bathroom with a most impressive large rain shower – I think the most enjoyable shower ever! My room had a breathtaking view of the Jinmao Tower, the river and the Bund. I could have stayed forever!
I had a great arrival, whisked up 87 floors in under 50 seconds, friendly efficient check-in, staff at every turn were attentive and courteous.
The reception level offers a comfortable Lounge and Dinning Room facility but it is the restaurant and bar complex (the highest in the world) - 100 Century Avenue on the 91-93 floors which really excited. I sampled great service and food. It’s not cheap but so stylish and vibey - an ‘unique’ experience. In contrast, my experience in the Dining Room was actually rather mundane and ordinary.
There is a lovely swimming pool and a small gym and Tai Chai lessons are provided free every morning.
All in all a very special hotel which I enjoyed so much – at least until it came to check-out which was strangely impersonal, particularly given all the attention I received during my stay. There was no thanks or interest shown and I was charged for coffee delivered to the bedroom despite the fact it was advertised as being complimentary. Despite this I would not hesitate to return and strongly recommend it.

  • Stayed May 2009, travelled as a couple
    • Value
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Helpful?
2 Thank macsym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (117)
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English first
Los Angeles
Level 5 Contributor
48 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 May 2009

Hotel just opened recently and service is very good overall with a 'butler' on each floor. Rooms are great, beautifully (trendy/modern) designed, and large, and come equipped with a Nespresso coffee/espresso machine. Since the hotel is located near the top of the tallest building in China, views are great also. The rooms are the best part of the hotel. Pool is very nice and large also. Had trouble with the internet and the staff was not that helpful/knowledgeable about that. Not a lot of restaurant choices, however. Location is in the new financial district, but that is on the less desireable side of the river.

  • Stayed March 2009, travelled solo
    • Value
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Helpful?
1 Thank maptraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level 5 Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 30 April 2009

A beautiful hotel with beautiful rooms in the tallest building in China. If the air was clear, the view would be fantastic. The service is wonderful, all of the amenities are top drawer. Attention has been paid to the smallest detail.

The only negative of this hotel is it's location. While convenient to business offices in the Pudong, it is inconvenient for any of the tourist sites.

  • Stayed February 2009, travelled on business
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Helpful?
2 Thank PDLJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2009

We went to Shanghai during a vacation touring Asia. We were booked originally in another 5 star hotel in Shanghai that was.... how does one say it nicely...tired in ambience with an uncaring staff. Shanghai in a simple way is divided like NYC is..with a river separting Brooklyn and Manhattan. The Park Hyatt is in the Manhattan section of Shanghai. The other hotel we originally booked in was in Brooklyn. We decided to check out other hotels and stumbled on the Park Hyatt by accident and we were totally blown away. We only stay in 5 star hotels and out of all of them in the world the Park Hyatt was the best hotel..ever..and rivals the Cipriani in Venice and and Villa D'Este on Lake Como. You have to embrace modern decor as the hotel is done in a very casual Calvin Klein like fashion with the elegance of Armanis style thrown in. The staffs impeccable manners combined with the service from both the concierge and the regular day to day staff and the View from any direction can not be topped. The spa boasts the highest pool in the world and is very calming and serene with a staff that caters to your every whim. If you are a "foodie"...the restaurant on the top floor was out of this world in all ways. The Park Hyatt is a wonderful home to stay in while in Shanghai and if you enjoy beyond superior service...the Park Hyatt should be your choice without any hesitation. The Park Hyatt sets a standart of excellence that is going to be hard to be beat!!
PS: Make sure ANYWHERE you choose to go in China is written down in Chinese and English as most of the taxi drivers do not speak a word of English and especially carry the Hotels business card with you so the drivers do no take you to the wrong Hyatt.

  • Stayed March 2009, travelled as a couple
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Helpful?
3 Thank Bikerjusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 5 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 March 2009

This is my favourite Hyatt. I stayed at the Hyatt on the Bund for 2 nights and then Park Hyatt Shanghai for another 2 nights. The room is fantastic! -- very new, very avant garde. There were 2 TVs in the room, one in the bedroom and the other at the vanity area. The rain shower is the biggest that I've ever seen,,,,probably measures 30cm by 20cm, big enough for 2 persons to stand under it. The bathtub is also big enough for 2 persons. The toliet has a motion sensor...when you walk near it, the toilet bowl cover lifts by itself. It also has the functions that a typical Japanese toilet bowl has. The room also comes with an expresso machine.
Other than the room itself, the view is gorgeous. We were given a room on the 79th floor, facing the Bund. (The hotel is on the 79th to 87th floor, I think). The bed faces the full length window and hence whilst lying on the bed, you can have a bird's eye view. Mind you, pple actually queue to go up to the top of SWFC to enjoy the view. You won't have to do that if you are staying at Park Hyatt.
One thing to note though is that the security is very tight. Before you can enter the building, your bags need to go through a scanner and you have to go through a metal detector.
Service wise, I wouldn't say the hotel staff are very warm and friendly. They are polite though...and no complaints about their service...just that they do not give you a very warm feeling.

Oh ya, and if you have time, go to the pool and spa area, Lovely day beds...and nice pool and hot jacuzzi. The pool butlers will prepare your daybed and provide you with ipod.

Overall it was a great stay and I will definitely stay here again the next time I go to Shanghai.

  • Stayed March 2009, travelled as a couple
    • Value
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Helpful?
3 Thank LitteMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 January 2009

I give this hotel a 4 (above average), but for a Park Hyatt property, this should be a great disappointment. A Park Hyatt should receive Excellent remarks in all ways -- and this property does not.

I booked my room before the hotel opened -- and subsequently had great difficulty communicating with both the hotel and hotel concierge (multiple messages were not returned despite having confirmed the e-mail addresses with Park Hyatt corporate).

On arrival, my preferred room type was not available -- though I had requested it months in advance, reconfirming the request on multiple occasions including just a week prior to arrival. (The requested room type had not been promised to me, but the request was made quite early and reconfirmed, so it was disappointing.)

The hotel itself is spectacular in several regards: the 91st floor lobby lounge is wonderfully comfortable, plush and discreet. The room and public area materials are top-rate with superb construction. The amenities were terrific: high-quality and plentiful. WiFi was -- as it ought to be -- free, and there were many international electric outlets placed throughout the room.

The pool is beautiful and the locker room facilities gorgeous -- though young children were allowed to play in the Jacuzzi, unfortunately. I am told this is against spa policy, so it may be corrected.

The room was quiet and wonderfully laid out with stunning furnishings and the bathroom beautiful.

Service, which should be a hallmark of any Park Hyatt, was mixed: the staff-to-guest ratio was stunning (in a positive way), but the man- and woman-power was not well deployed. The large number of staff did not appear well choreographed (for instance, it once took three ever-helpful staff members to direct us to the wrong elevator bank to our rooms; you must, oddly, return to the main lobby floor from your room floor before exiting the building). We did not receive turn-down service, despite requesting it specifically (though that should not be necessary).

These criticisms might be forgiven as growing pains, though the booking rates are by no means 'introductory.'

Note that since the hotel is new, taxi drivers do not yet know where it is (even those with some idea confuse it with the next-door Grand Hyatt). Not once were we able to get a taxi to get us into the hotel's private driveway -- despite hotel direction-cards written in Chinese (with maps).

Check-in and check-out were time-consuming and laborious (with a line for check-out), involving several (very polite and earnest) staff members and much copying of documents. Possibly this is a function of mainland China regulations, not the hotel -- but in any event it is not up to expectations.

I rate this hotel a 4 (above average) on this site primarily due to the quality of the facilities -- though in terms of my specific experience (which I hope would not be typical for future visitors), I would have given it a 2. It should be a 5 (excellent).

Stayed December 2008
Helpful?
3 Thank MontgomeryTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 January 2009

Most Luxurious and Modern Hotel that exists in any City. It just opened in 2008 so everything is brand new while the staff is well trained to cater to all your wishes. The overall feeling is incredible, from the elaborate entrance on the ground floor to the incredible views from the Lobby that is 87 stories in the air. The sleek Modern style of the Hotel is very tastefully done with smart detailing all over. The rooms continue to impress as they include technology induced toilet seats (that are a pleasure to use), rain like shower heads that drop water from the 12' ceilings, and as assumed a very comfortable bed that of course has breathtaking views. And while you are staying there you simply have to go take a swim in the enormous infinity pool and hot tub on the 89th floor. The multiple restaurants that are all on the 91st floor are another marvel with their great wine selection, fine food, and amazing setting. You can also venture up to the bar on the 92nd floor.
The downside is obviously the cost for all this luxury. Depending on the exchange rate and your currency, staying their can add up from the hotel room (I paid $375, which was well worth it) to the pricey food and amenities.
Overall I had a wonderful experience that I will continue to rave about and will definitely be staying there again whenever I make it back to Shanghai. If one can afford it or feels like splurging on a nice hotel (as I did), I would highly recommend the Park Hyatt.

  • Liked — Everything was thought of
  • Disliked — Price
  • Stayed December 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank RandanTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hyatt Shanghai

Property: Park Hyatt Shanghai
Address: No.100 Century Avenue, Pudong New District, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Shanghai
#18 Business Hotel in Shanghai
#22 Luxury Hotel in Shanghai
#55 Family Hotel in Shanghai
#189 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Park Hyatt Shanghai 5*
Number of rooms: 174
Official Description (provided by the hotel):
occupying the 79th to 93rd floors of the Shanghai World Financial Center ... more   less 
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Also Known As:
Park Hyatt Shanghai Hotel Shanghai
Hyatt Shanghai

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