I booked a deluxe room but on arrival was welcomed to a business class room. The staff from the reception, concierge, executive lounge were all amazing and welcoming. The room itself wasn't so big, but was posh and very well outfitted with new amenities. My only complaint was the bed was extremely plush and soft. I enjoyed the bed for sitting and lounging but was a bit hard to sleep when sinking in so much.
The staff in the executive lounge get special mention. They were all pleasant and amazing. I regret I don't remember her name, but the staff member from Chile was particularly helpful and engaging. Breakfast in the lounge was perfect, the evening appetisers though were a bit stale and hit or miss. The pleasant staff made up for it though. Ordered room service once - it was prompt but the food wasn't the best and was portioned quite small. Would recommend eating out instead.
Honestly, the location of this hotel is not ideal. It is a bit of a journey to get anywhere interesting. Taxi to Pudong was 90rmb, about 75 to People's Square. The room tariff was very reasonable though and would gladly commute and stay here again. There is a subway stop close by and I probably would have used it more if the weather had been good. Also there is a Carrefour next door if you need any western necessities.
Overall it was a great stay!
- Official Description (provided by the hotel):
- A 5 star full service hotel with three restaurants two bars a health centre conference centre and indoor pool.The Hotel also have a club lounge dedicated hotel cars for airport pick ups Free broadband and WiFi as well as many other features found in an international 5 star hotel. ... more less
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