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Radisson Blu Hotel Shanghai Hong Quan
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Reviews (639)
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266 - 271 of 640 reviews
Reviewed 16 November 2013 via mobile

If you are not familiar with Shanghai take caution when booking this hotel. The location is somewhat "remote" in terms of access to key tourist sites and facilities. It took on average 45 minutes in a taxi to get to the Bund.

The hotel itself is in very good condition but is badly let down by poor service through overwhelmed staff. Rooms are spacious and well appointed. Ask for a room away from the main road.

The bar in the lobby is the best rendition of a scene from Fawlty Towers that I have seen in many many years. In three different attempts it took over 30 minutes to get service and invariably it was a complete stuff up. Not the main fault of the sole staff member but more of the stress trying to meet the demands of thirsty tourists.

There are better options available if you don't need to be located in this area.

Stayed: November 2013, travelled as a couple
Thank Hockfam_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2013

the hotel was fine, not too far from the airport at hongqiao, and by taxi not that far either. Some reviews have said it is far but I didnt really find that, maybe it was away from peak traffic? But 30 yuan to get back there was the average and the train station is not far away. You will probably need to have the address ready as I dont think many drivers know the address.
I did get an upgrade in my room and it was excellent, one of the nicest hotel rooms I have stayed in. Staff were fine with all requests.

Breakfast buffet was ok, perhaps could have had more different dimsum instead of western hot dishes, but they are catering to western tourists I suppose. Bad coffee though (catering for Americans?)

Room Tip: I dont think there is any real difference, the views are not spectacular from one side to another.
  • Stayed: November 2013, travelled solo
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Thank koivo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

First impression of hotel is good as the reception and lobby area is excellent. Both rooms we had here were modern with a comfortable bed and good lighting, work area, wi- fi which only worked in some rooms, but was free even if you had to go to the lobby.A good size gym and heated indoor swimming pool. These were all the positives, but unfortunately what is seen as a 5 star hotel is let down by 3 star management, service, maintenance and cleaning.
The first double room we were given was a smokers room on a smoking floor (we asked for non-smoking). As it had been a long day and we had unpacked before we started getting a reaction to the smell, we rang reception to say we would have to be moved but would put up with it on the first night due to the lateness - they said they would "try"in the morning!
At reception the next morning, the manager on duty (Andy) said he had a room on a high floor with twin beds for us - we said no as we wanted a double bed as originally stated. As the wrangling continued Andy was very aggressive towards my wife, leaning across the desk into her face and saying he could do no more than offered - when we pointed out their statement of customer satisfaction guaranteed or money back he then said he would see what he could do and why didn't we wait in our room until he called - said no, we would wait in the lobby as why would we wait in the room where we got such a bad reaction. 20mins. later his female assistant took us to a room on the 12 floor to see if we would accept - even though the room was smaller and for single occupancy, we accepted as it was non-smoking and had a double bed.
Buffet Breakfast - understaffed - one female to clean and set up tables for the whole restaurant, no-one at door to direct to a table, plenty of food of chinese or western cuisine as regards the range, but replenishment was very tardy and some of the supposed hot items were cold. coffee/tea available - help yourselves, my wife wanted hot water but no staff available to ask!
The next morning buffet breakfast was provided on the 1st floor in the ballroom as we were part of a tour group - very poor as although various dishes were provided, they were there from 6.30am and you can imagine what it was like if you are not an early riser.
In summing up, we have now stayed in 3 different hotels by Radisson - all have excellent facilities, but in 2 of those the management and service in various areas has been atrocious - so weigh it up for yourselves!

  • Stayed: November 2013, travelled as a couple
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Thank Leigh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

Friendly staff, quality rooms and wonderful location. Right in the heart of the French Concession. Close to the metro with connections to the bullet train. Excellent selection of Asian and continental food at the restaurants.

Room Tip: Ask for a room with a view of the garden.
  • Stayed: October 2013, travelled with friends
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1  Thank Dennis G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

The hotel itself is a fine hotel. Clean; rooms are lovely; breakfast was excellent. But the location is terrible and, as a tourist, the commute to the city center is long and wastes precious time.
This was my second trip to Shanghai and on my first trip I stayed at the Renaissance on The Bund side of the river and steps to everything a tourist wants to experience in Shanghai. This Radisson Blu is just too far out. Better to spend a little more on a hotel near the "action" - remember transportation into the city and back to the hotel also costs money as well as time.
One final note, the immediate area of the hotel is not necessarily sketchy but you wouldn't walk around at night.

  • Stayed: October 2013, travelled with friends
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Thank willowtree155019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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