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“Great hotel, not so great shower”

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Grand Kempinski Hotel Shanghai
Ranked #13 of 5,031 Hotels in Shanghai
Certificate of Excellence
Melaka
Level Contributor
143 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great hotel, not so great shower”
Reviewed 6 November 2011

This is a relative newcomer to Shanghai, and is just minutes from the Aquarium, Pearl Tower, Convention Centre, Super Brands Mall, IFC Mall and the Bund sightseeing tunnel.
Most modern hotels do not differ very much in their rooms. The Gran Melia is no exception - a corridor flanked by the bathroom and closets leads to a reasonably spacious room with a very comfortable bed, writing desk and armchair. There is the usual minibar, and complimentary tea and coffee making facilities.
The bathroom is big enough, but the shower is irritating. The water temperature does not seem to respond to any amount of knob twisting, and was always just lukewarm. I do not know if this is a problem in all the rooms, or just mine, but it was not enough of a problem to mar my stay.
The buffet breakfast spread is excellent, but there is a tendency to clear your table if you get up to get something else. There is a good choice of restaurants and they seem reasonably priced. The staff are reasonably helpful.
On entering the lobby, one is struck by the strong scent (?potpourri) which I found rather overwhelming.
Finally, a complimentary newspaper delivered to the room would be nice. You have to go to the front desl and ask if you want one, at present.

  • Stayed November 2011, travelled on business
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1 Thank Inftraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (131)
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Edinburgh,UK
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 October 2011

Stayed here recently and was very impressed. the rooms were lovely, the staff attentive, the pool was great (if a little cold), but would have liked it to have a bit more of a buzz. We had access to the business lounge, but were often the only people there, whichj made it a bit quiet. Also the taxi drivers had no idea where it was. I take it that is because it is new though.

Room Tip: The rooms with the Bund view have the best outlook
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  • Stayed October 2011, travelled on business
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Thank Gordon_Edinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 October 2011

Location: Great location in the middle of the financial district and a very short walk to the metro.
Service: Normally very good but some staff found it slightly difficult to communicate in English.
Facilities: Superb swimming pool and funky bar on the top floor overlooking the city.
Price: Great value and very cheap for such a good 5 star hotel.
Food: The breakfast is amazing for red level customers.

Recommendation: You must upgrade to the red level to enjoy the spectacular views and enjoy the inclusive pre-dinner drinks and food in a beautiful... well worth the extra money!

  • Stayed October 2011, travelled as a couple
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1 Thank Steve11997766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Padre Island, Texas
1 review
Reviewed 13 October 2011

I had a excellent expenience with the staff there, good breakfast and even one manager invite me to try the club breakfast, yes, I will recomand Gran hotel to my colleagues as it is a new brand in China, one of the best hotel i have ever tried.

  • Stayed October 2011, travelled on business
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Helpful?
Thank Paul56691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 October 2011

I was booked into this hotel by my office whilst on a business trip to shanghai. On arriving at the hotel at 10am, I was advised that despite checkin not usually being until 2pm, they would accomodate my early arrival by upgrading me to a higher class room me if I didn't mind one with 2 beds in it and then I could go to the room immediately. No problem, and when I got there, the room was huge, very nicely furnished and had 2 'queen' beds in it! Everything you could possibly need in the room, very attentive staff, lovely pool and spa/sauna on the top floor, huge breakfast choice and a very reasonable price! Well done guys! Top class. I will be back.

  • Stayed October 2011
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Helpful?
Thank Prahran28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
566 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 7 October 2011

The Gran Melia Shanghai is my new favorite place to stay in Shanghai. The location cannot be beat, with many attractions, shopping centers and restaurants only a few short steps from the doors. The hotel itself is modern, clean and very attracticve. The staff is very friendly, speaks good english and has been quite helpful. The rooms are large, the views are spectacular and the beds are comfortable. What more can I say, this is a first class hotel in the middle of everything on the Pudong side of Shanghai.

  • Stayed September 2011, travelled on business
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Helpful?
Thank Christy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilmarnock, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 September 2011

We stayed for 6 nights and had booked a red level room with views of the bund. We didn't tire of waking up to the fantastic views or going to bed amid the neon. Great hotel in Pudong. Enjoyed the location away from the bund/old town. There are areas to walk along the river and escape the noise for a while. 5-10 minute walk to the metro or taxi to the other side of the river - very cheap and many taxi drivers won't accept a tip.
Room very comfortable with fantastic bathroom and huge comfy bed. Judith ensures the red level private breakfasting area runs like clockwork and makes sure you are very well looked after.
A minor irritation was the service in the red level lounge during 'happy hour'. The staff weren't particularly attentive and we felt we had to ask for 'another beer' instead of it being offerred althought when we found them they were always happy to oblidge!
The restaurant Bellagio in the small square beside the DBS building was really good. It's Taiwanese and not Itallian. We were attracted by the hoardes flocking to it after work. Very good value and tasty food. Well worth a visit if you can't be bothered going across the river. Restaurants in the shopping centres are ten a penny but atmosphere?? Xiantiandi has a great buzz. -food prices same as UK but beer expensive!!
Hotel has a beautiful swimmiing pool and area for relaxation. Spa area also gorgeous but separate areas for male/females.

Room Tip: Red level rooms worth the extra for the views of the bund and surrounding Pudong.
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  • Stayed September 2011, travelled as a couple
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Helpful?
1 Thank MandM11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Kempinski Hotel Shanghai

Property: Grand Kempinski Hotel Shanghai
Address: No.1288 Lujiazui Ring Road, Pudong District, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Shanghai
#13 Family Hotel in Shanghai
#13 Luxury Hotel in Shanghai
#26 Business Hotel in Shanghai
#54 Romantic Hotel in Shanghai
#111 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Kempinski Hotel Shanghai 5*
Number of rooms: 686
Official Description (provided by the hotel):
Grand Kempinski Hotel Shanghai is centrally located in the Lujiazui financial and trade section of the prestigious Pudong district and offers sweeping views of the Huangpu River and the Shanghai skyline. Within walking distance to the Oriental Pearl Tower and only a short drive away from the Jinmao Tower, The Bund, and other well-known landmarks of Shanghai. The Pudong and Hongqiao airports can also be reached within 45 minutes. The Hotel’s design combines contemporary and Oriental features, where guests can enjoy a variety of cuisines including Chinese, Mediterranean, Spanish and an international buffet at Elements. ... more   less 
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Also Known As:
Gran Melia Shanghai Hotel Shanghai

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