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“Checked all the boxes!” 5 of 5 bubbles
Review of The PuLi Hotel and Spa

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The PuLi Hotel and Spa
Ranked #7 of 4,967 Hotels in Shanghai
Certificate of Excellence
Minneapolis
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Checked all the boxes!”
5 of 5 bubbles Reviewed 31 January 2013

Traveling to China for business I decided to go earlier than my colleagues in order to get over the jet lag before our meetings. Thankfully I chose the Puli as my refuge traveling alone in Shanghai!! After an exhausting 15 hour plane ( and I was in Business Class!!) I was met by the Hotel driver and whisked away thru the crowded arrivals area and taxi lines. ( best money i ever spent was getting a driver to the hotel!) I was met by the hotel staff and brought directly to my beautiful room without having to "check-in" downstairs . nice touch when you are so tired. The room is so Zen like and very comfortable. The lighting is perfect and the bed so comfortable! Loved the free min-bar and snacks, Nespresso machine and tea pot. The bath is heaven! Not to be picky but I do have to say there is an artificial perfume like smell in the room and throughout the hotel ( but this was the same at Waldorf Astoria - second hotel ( separate review) - and I think just the way it is in China ( although Not at Amanfayun ( another separate review). I'm sensitive to smells . Room service was exceptional ! Fitness Center - top notch , overlooking the park where you can see the Chinese practicing their Tai Chi Right below you as you run on the treadmill. The neighborhood was great with lots of shopping and easy access to restaurants - awesome sushi bar right on the parkway. The spa was wonderful , had a very good massage and foot treatment , not as expensive as I expected, also you can use the facilities ,sauna, steam room and jacuzzi which are all very good( except have that same artificial perfume smell:( )
The long bar is Wonderful!! Love the candles and ambiance ! Business center is very good- had trouble downloading files through my Gmail but not the fault of the hotel- Google is heavily censored by the Chinese so expect some frustration if you operate with Google in China. The hotel staff was great though and had their whole I.T. Team trying to help me.
If you travel to China for business or pleasure - The Puli is an exceptional choice!!!

  • Stayed January 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kimberlysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 3 February 2013
Dear Guest,

We were so happy to read your amazing comments on TripAdvisor following your stay with us at The PuLi Hotel and Spa in January, 2013.

We really appreciate your going out of the way to detail your stay and for taking the time to highlight each and every step of your journey. THANK YOU!

From the airport pickup, the check-in to your beautiful Zen like and comfortable room, the top-notch fitness center and the wonderful Spa, the exceptional room service and Long Bar, to the location and great neighborhood - what can we say - When are you coming back?

We already look forward to pampering you again in the near future and remain,

With kindest regards,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (226)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Buddina, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 January 2013

Fantastic Hotel, would recommend to anyone. The pool was amazing. Rooms were spacious for a couple but a little small for a family. Reception Staff were very helpful and the location was great. Surrounded by great restaurants and upmarket shopping.

  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheWsx4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 30 January 2013
Dear Guest,

Thank you for taking the time to share your rewarding feedback from your recent stay with us.

We were delighted to read that you and your family had such a great time at our fantastic hotel and I was particularly pleased to read about your praise towards our Reception staff - they will be happy to note that their efforts towards our guests has been appreciated.

We hope to have the opportunity to welcome you and your family back to The PuLi Hotel and Spa in the near future and remain meanwhile,

With kindest regards,
Jan B. Tibaldi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 28 January 2013

Stayed during january for 2 nights. I have stayed at different 5 star hotels in Shanghai, this is top 5 if you like boutique style. The breakfast is rather poor compared to other hotels. Long bar is nice, but it will always be a lobby bar.

+
atmosphere/design
rooms
swimming pool
-
breakfast
getting taxi

  • Stayed January 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Larrysmith123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 29 January 2013
Dear Guest,

We are so very pleased to read that you rate our hotel amongst the best in Shanghai and thank you for your review and patronage.

I would love to hear about your detailed comments on our breakfast spread as we usually get great feedback on the variety and hot dishes - please feel free to contact me via email at info@thepuli.com. Thank you!

We hope to have the pleasure in welcoming you back to The PuLi Hotel and Spa next time you are in town.

Until then we remain,

With Kindest Regards,

Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 24 January 2013

The Puli hotel in the middle of Shanghai is a gem in the middle of Shanghai. The lobby is fabulous with an inviting bar and ( Puli credit towards the bar) creates a hub of activity. The room is elegant and spacious and affords amazing views of Shanghai. The staff is warm, professional and courteous. Best free laundry service and great during the middle of a 3 week trip through China.

  • Stayed August 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JillSL212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 27 January 2013
Dear Guest,

We wanted to thank you for posting your fabulous review following your stay with us at The PuLi Hotel and Spa.

I was especially glad to read your line about our staff being warm, professional and courteous -we pride ourselves for not only having elegant and spacious rooms with amazing views and other fabulous hardware offerings but most importantly , for the service delivery.

We look forward to welcoming you back and in the interim, we remain at your service.

Sincerely,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 January 2013

The Puli is an amazing hotel. The rooms were incredibly beautiful and spacious. The bathtubs in the room were fantastic! Nothing like relaxing in the tub looking at the Shanghai skyline after a day of sightseeing. The staff were always welcoming, helpful, kind and courteous and would provide you with anything you needed. The pool and spa is beautiful - we used it almost every day! The Puli is in a great location - very close to the French Concession. We found lots of fantastic restaurants and bars all within 15 minutes walk from the hotel. The metro station is just beneath the hotel which was very handy. We stayed at the Park Hyatt in Pudong for one night after staying here and we regretfully wished we had stayed at The Puli. We found the Park Hyatt to be cold and pretentious, the complete opposite to The Puli. Overall, we had a fabulous stay and would definitely stay here again.

  • Stayed January 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank BaileyBoy48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 23 January 2013
Dear Guest,

Thank you for taking the time to share your most positive feedback from your recent stay with us.

We were delighted to hear that our welcoming, helpful, kind and curteaous level of service to the incredibly beautiful and spacious guest accommodation to our prime location exceeded your expectations and resulted in a great experience.

We look forward to welcoming you back soon!

Sincerely,
Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
85 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed 20 January 2013

We were in Shanghai for a quick business trip and luckily we were able to stay at the Puli. The lobby was modern and beautiful, the outside area with bamboo and other plants was a cozy romantic place to have night cocktails. At the bar, the Buffalo Mozzarella was absolutely divine, probably one of the best I have had in the world. They also have a very good wine by the glass selection. The rooms were a good size with modern decor, but the highlight of the room is really the view and the bathroom. The breakfast buffet was a wonderful surprise..as I did not expect much but was pleasantly surprised that the QUALITY and TASTE of the food and selection was so good. This will set this apart from all the big chain five stars. Finally what really made our stay was the amazing concierge/room division manager named Ipit Pelawi. He made up for the bit abrupt style of customer service of the front desk with his personalized VIP style excellent customer service. He was a wizzard in getting me the toiletries I wanted, he booked us in the most delicious Japanese restaurant near the hotel and recommended exactly the shopping scene I was looking for -- Tian Xi Fang. He was the warmth factor of the hotel and for sure I will contact him when we do go back to visit Shanghai. You should look for him if you need the best recommendations in the city.

  • Stayed November 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank DharmaHMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 21 January 2013
Dear Guest,

We thank you for your TripAdvisor review following your stay with us in at The PuLi Hotel and Spa in November of last year.

We were especially happy to read that our culinary department did you justice across the board.

But what I was most appreciative about was the positive comments you made about our colleague Ipit - I have already shared your review with our staff and Ipit, who was most delighted that his service was noticed in the way you put it. THANK YOU!

We do look forward to your return so that you may continue to enjoy the warmth factor of our hotel and remain,

With kindest regards,
Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sollentuna, Stockholms Län, Sweden
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 January 2013

We missed our connection home and had to spend 3 extra days in Shanghai. We decided we needed some pampering, and found a good deal for The Puli, and it would turn out to be our best experience in Shanghai. What a place! Very modern, very elegant, very service minded and an amazing indoor pool area. Yes, it is expensive to eat & drink in the hotel but the indoor pool area is included as well as just enjoying the atmosphere in the beautiful reception, are the veiw from your room where minibar is free of charge. We loved this hotel and will continoue to dream about the hours we spent in the indoor pool lounge (with rainfallshowers, super big jacuzzil, futuristic toilets and of course a long heated swimminpool with views over the park adjacent to the hotel. If you don´t want to swim you can watch the swimmers from a comfortable double bed sunchair and sip a fresh juice. Not bad at all! The rooms then? Well we travel with 2 children (age 11 & 9) and the rooms are good size, with integrated bathroom and a bathtub with total view over Shanghai. There is a sofa in all rooms where 1 kid can sleep, and our other kid slept in our double bed. The rooms are very clean, very stylish, high tech and cool. We loved the view and the amazing service from all staff.
Great location, by the way. Situated in French Connection just by the metro station and a nice park with great shopping just outside the door. This is the only place I will consider staying when returning to Shanghai. Enjoy!

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Annika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 20 January 2013
Dear Guest,

Many thanks for your lovely review following your stay at The PuLi Hotel and Spa.

We were thrilled to read that you had such a great time and that we were able to help contribute to your overall experience whilst in Shanghai.

Your detailed description of our leisure facilites such as our indoor pool with its stunning views of the adjacent JingAn Park, rainfall shower, and our super big jacuzzi surely sums up the "resort feel" atmosphere we try to portrait and offer to our guests and we were especially pleased to read how much you enjoyed the amazing service from our staff.

We look forward to welcoming you and your family back to our hotel next time your travels take you to Shanghai and remain,

With kindest regards,

Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The PuLi Hotel and Spa

Property: The PuLi Hotel and Spa
Address: No.1 Changde Road, Shanghai 20004, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#5 Business Hotel in Shanghai
#7 Luxury Hotel in Shanghai
#7 Spa Hotel in Shanghai
#179 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. The hotel's signature 120-seat restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more   less 
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Also Known As:
The Puli Hotel Shanghai

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