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“Excellence through and through”

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The PuLi Hotel and Spa
Ranked #6 of 4,998 Hotels in Shanghai
Certificate of Excellence
Marrakech, Morocco
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellence through and through”
5 of 5 bubbles Reviewed 30 March 2013

My family and I had the chance to stay at this superb hotel and it wowed us: the warm welcome and smiles of the staff, the willingness of the front office manager to go out of his way to satisfy and help, the breakfast staff who remembered our preferences and had our cappuccinos ready and waiting for us every morning, the excellent spa staff, the hardworking housekeeping staff who had to clean around our ever increasing pile of purchases, the free minibar, the generous and hi quality bathroom products etc etc AND the decor: deeply groovy but warm, trendy but timeless and comfortable. Great lighting. Can't wait to return!

Room Tip: obviously, the higher up you go, the better the view; choose the club option, which offers great ben...
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheSt0rk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

Thank you very much for your lovely feedback following your stay with us at The PuLi Hotel and Spa.

We were absolutely thrilled to read about your positive experiences you encountered from a staff perception to design elements and can't wait to welcome you back soon!

With kindest regards,


Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 March 2013

I stayed here for 2 nights recently with a friend in January. Excellent atmosphere and staff in the lobby. Room was well sized. Free mini-bar refills a lovely extra. The most comfortable beds I've ever slept in. The Spa experience was nice but, as others have said, a little over-priced considering what you can get elsewhere in the city.

I think some of the staff, especially room service, need more training. We had a problem with the DVD player and out of 3 people only 1 knew what he was doing. Had to call them up on both nights due to faulty TV and DVD player. Also, silly little things like no ketchup with fries ordered. Or no Soy sauce with noodles etc.

Overall, a brilliantly located hotel with a luxurious atmosphere. Worth the money. Could be top 3 if they trained the staff a little better.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mouflon_chick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

Thank you for taking the time to comment about your experience at The PuLi Hotel and Spa.
We are pleased to hear that you generally enjoyed your stay with us with the exception of the service issues you have highlighted.

I would like to take the opportunity to apologise to you for some of the service defficiencies you encountered, especially with room service; we will continue to review our service standards and training initiatives to ensure that the highest level of service is provided to our guests at all times.

Thank you once again for your comments and we look forward to welcoming you back so that we can share firsthand the improvements we have made in light of your observations.

Sincerely,


Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Washington
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 March 2013

Spent about a week here....zero complaints. The rooms were great....The service was excellent. Breakfast was delicious. The Spa and pool were awesome. sad I am leaving....PLan on coming back... I feel reborn,

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ch E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

We are humbled by your high praise and thank you for taking the time to share your comments from your recent stay with us at The PuLi Hotel and Spa.

I was truly delighted that we exceeded your expectations, especially with regards to our excellent service extended by our team members.

We look forward to welcoming you back and remain at your service.

Sincerely,


Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pasadena,CA
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 28 March 2013

The Puli is one of the nicest, most luxurious hotels we have stayed at on any continent. It made our trip to Shanghai very enjoyable. It is an oasis of comfort and peacefulness in the bustling city. The staff are very helpful and all speak some English, some fluently. The rooms are beautiful, the beds very comfortable. If you are the adventurous sort, the subway station is just a few steps from the front door. (BTW, the subways are very clean, well lit and easy to navigate). While the Puli is not inexpensive, you get free wi-fi, free mini-bar, fresh fruit in your room and excellent amenities like shampoos, skin cream, etc. Many people say that you don't go on holiday to spend time in your hotel room, but when the room is so beautiful and comfortable it made our visit to Shanghai extra special. We stayed 5 very enjoyable nights.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imovemtns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

Thank you for your wonderful review.

We are happy you had such a great experience with us at The PuLi Hotel and Spa and hope one day that you can move in permanently!

Thank you for your encouraging comments and feedback about your recent stay.

Our aim is to deliver the best possible service to our guests and we are glad that you fully enjoyed your accommodation along with everything else we offered. The staff will be very pleased with your feedback.

Once again, thank you for your comments and we hope to have you back soon!

With kindest regards,


Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 27 March 2013

Do not hesitate to stay in the Puli Hotel and Spa. This is one of the best hotels that I've ever stayed. Everything was perfect. Nice location, modern & elegant interiors, clean rooms, helpful staffs, free wireless Internet access, delicious breakfast buffet, and free minibar! Yes, you can enjoy anything in the minibar for free from soft drinks to wines, coffees, teas, bottled waters, chocolates, snacks, everything! It is filled up everyday so you will never be hungry. During the breakfast buffet, you can order any number of hot dishes from menus (western and asian menus are available). If you don't have any idea, try "Egg Benedict." It was really delicious.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Likeawind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

Thank you for your compliments and your great review on the high quality of our services at The PuLi Hotel and Spa.

We are especially delighted that you enjoyed the complimentary minibar with its multiple offerings!

Hopefully we will have the opportunity to serve you again on your next visit to Shanghai.

With kindest regards,


Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
111 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 27 March 2013

The PuLi was recommended to us by Han Feng.. Didn't know what to expect. The website was beautiful but websites can often distort the real thing. Not at the Puli. Our room was grand in every way. Not the biggest room they offer but one that considers the client. Two sinks, an entry closet as well Asa huge armoire. The room had a center column where one side had a full length mirror and the other side that faced the bed a flat-screen tv. The room could be divided in two by glass translucent panels, separating the sleeping, desk and sofa area from the bath area and armoire. I loved that aspect- especially if I was getting up earlier than my husband so not to wake him. Big glass windows filled one wall but the designer considered this by having blackout shades that could be electronically lowered. Also the placement of lights and switches were logically placed and gave ample light to each area. I must say the shower was spectacular with a large rain head as well as a hand held nozzle. The coffee/tea area was well appointed with complementary snacks and beverages, fresh fruit and nuts. No list of charges for anything! Any stay can have some problems but they were minor. The fitness area was good with a nice view of the gardens below but one day the steam room was not working. The staff is there to help and wants to have your stay trouble free. And the long bar downstairs made great drinks and snacks, the bartender Kenny was quite a good mixologist! If you are English speaking, they now have a lovely woman from the states to help you. I must admit we witnessed an irate (German) client yelling at the front desk about the smell in the hallways- yes, there was a smell in the hallways one day-but his attitude was not appropriate and it was embarrassing to watch. The Puli is not cheap but well worth the expense. (We are currently staying at The Ritz on the Pudong side) and it doesn't compare to the efficiency of the Puli. We never ate at the restaurant hotel- so I cannot comment on it.

Room Tip: We only saw the room we stayed input it was on the 17th floor with a nice view.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel-lionNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

We were thrilled that our website did our hotel and services justice!

Thank you very much for your generous comments following your stay with us at The PuLi Hotel and Spa.

We appreciate the fact that you enjoyed the comfortable and effectiveness of the room design and layout and I was especially happy to read about the forthcoming service of our mixologist Kenny and the pleasing attitude of our general staff.

We look forward to your next visit in the near future and remain,

Sincerely,



Jan B. Tibaldi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 25 March 2013 via mobile

If you want to stay in a truly design driven hotel ...stay here. This place is amazing....it is my 4th stay here.

Definitely my favorite hotel in Shanghai by far...this is a 5 star experience. I never seen so many guests take pictures of just the lobby. The rooms are impeccably designed, with so much intricate detail ..it really adds to the China experience.....you feel like you are really in the Orient at the Puli. I had a room overseeing the park and downtown.

It is close to the shopping and walking distance to the local restaurant districts....

First class experience from check in to check out ...the staff is available for your every need....I would almost say overstaffed in the lobby cafe...maybe a few too many eyes on you ready to cater to your every need....but that is not a bad thing I suppose. Food is pricey....but the second floor restaurant was excellent. My only complaint was no irons in the room ...which always surprises me you have to request one from housekeeping ...seems so silly in a high end hotel.

Stayed March 2013, travelled on business
Helpful?
Thank M1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jan_B_Tibaldi, General Manager at The PuLi Hotel and Spa, responded to this review, 1 April 2013
Dear Guest,

We are delighted to read that The PuLi Hotel and Spa is by far your favorite hotel in Shanghai! Thank you for your generous comments.

I am especially glad that your enjoyed your room with its design and intricate details and more importantly - that you received first class experiences from our staff and that your enjoyed our restaurant.

Thank you for staying with us and we look forward to have the opportunity to serve you again in the near future.

With kindest regards,


Jan B. Tibaldi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The PuLi Hotel and Spa

Property: The PuLi Hotel and Spa
Address: No.1 Changde Road, Shanghai 20004, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#5 Business Hotel in Shanghai
#6 Luxury Hotel in Shanghai
#6 Spa Hotel in Shanghai
#183 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. The hotel's signature 120-seat restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more   less 
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Also Known As:
The Puli Hotel Shanghai

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