Although this hotel is not open as yet, the interaction I've had with the staff there has been nothing but pleasant. We had reserved a room for this past weekend but the hotel did not open in time so they very generously compensated us by arranging a room in another nearby hotel, paying for our breakfasts, offering us free pick-up and drop-off services, free minibar, etc. They also sent us a hand-written letter apologizing and the director of sales visited us at our chosen hotel to apologize. The level of service we have encountered so far leads me to believe that a stay there will be very pleasant and I look forward to it in the future.
- Official Description (provided by the hotel):
- With handcrafted luxury at the core of its service philosophy, The PuLi guest experience marks a departure from the expected generic style of luxury usually associated with conventional collections of foremost hotels. The result is a distinctively unique, new spatial and guest experience, to heighten discovery and bring delight to the senses. The PuLi, with 26 floors, 193 rooms and 36 suites will offer 24-hour in-room dining as well as 24-hour concierge, laundry and valet services. The hotel's signature 120-seat restaurant located on level 2, also boasts impressive views across the park. A 32-metre Long Bar will offer one of Shanghai's "longest" wine and champagne selections by the glass. The bar and lounge will create a chameleon-like atmosphere as the space transforms in character and mood through the day. A superbly equipped state of the art gymnasium, sauna, steam room, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara spa in Shanghai operated by the award-winning spa group, is available to all guests on level 3. ... more less
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- Also Known As:
- The Puli Hotel Shanghai