We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Most memorable hotel stay ever!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The PuLi Hotel and Spa
Ranked #4 of 5,161 Hotels in Shanghai
Certificate of Excellence
Reviewed 21 December 2009

This was my 3rd trip to Shanghai and I decided that it would be nice to stay at the JingAn Temple area, away from the hustle and bustle of People's Square (where I had stayed during my first visit). Was seriously considering between Ritz and the Puli and finally decided on the Puli as they are currently having the one-for-one night promotion up to Feb 2010.

When we arrived, I was not too bothered with all the construction that was happening as a friend who is working in that area had already warned me about that - but hey, the whole of Shanghai is in preparation for Expo 2010, so most areas are under construction as well.

We arrived at about 1pm, check-in was smooth and we were ushered to our room within 5mins. The service staff then kindly introduced all the amenities and room facilities to us. As we were staying in the standard room, we were quite impressed with the luxurious fittings, free access to the mini bar, the nespresso machine and the complimentary bottle of wine!

The beds were comfy, breakfast was great and the concierge service was out of this world. We were leaving Shanghai for 3 days to explore Hangzhou and Suzhou but had too much baggage to lug around. And when we were checking out, we realised that we were running late for our train and were rushing to get to the train station. One of the managers then suggested that we leave our additional baggage with them and they will see that our baggage be sent over to the hotel in Pudong, which we will be staying at on our last night in Shanghai before our departure. And true enough, when we arrive back late in Shanghai 3 days later, our baggage was already waiting for us at the concierge of the other hotel.

We really appreciate the personalised service and the extra mile that the staff at the Puli had gone to make our stay such a memorable and comfortable one. Heartfelt thanks!

  • Stayed: December 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank keival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pulipr, Public Relations Director at The PuLi Hotel and Spa, responded to this reviewResponded 23 December 2009

Our concierge team is always more than happy to help in any way possible to ensure that our guests are well taken care of. We would also like to drop you a quick note to let you know that the construction of the subway line 7 outside the hotel is finally starting to clear up and certain that accessibility will be a breeze the next time you stay with us. We look forward to having you back with us in 2010!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,515)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,067 - 1,073 of 1,515 reviews

Reviewed 6 December 2009

Problem on arrival. Booked transfer. Car not at the airport. Staff had no idea where the car was, it was constantly coming "in 5 minutes". Problems occur, especially late at night etc. however, a little honesty would go a long way. Arrival staff tried to insist on welcoming procedure.Wrong. Especially after the bags were dropped from the boot of the car to the ground. Literally. Just get us to our room.

Room. Odd lay-out and naggingly just not right. Small king bed. Not a comfortable space to be in.

Main issue- road noise. Hotel needs better soundproofing. Freeway noise in the room and in the outdoor spaces. Problem sleeping due to the noise. Hotel offers to change room. It was to a lower priced room, no mention of compensation.

On one side a freeway, on the other a building site. There's a park in front - but it is not enough to compensate for the problems with the location.

Good: Beautiful interior public spaces. Handsome pool area and library. Excellent breakfast. Good shampoo.

To be fair : Hotel did try and make a gesture, free drinks waiting for us in our room when we came back on the first day and they waived the transfer cost.

The overall impression was a place for the fashionistas who like to feel self important. We checked out and went to the Park Hyatt for a week. Which unlike the Puli, is a hotel for people who are accustomed to being served.

  • Stayed: October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank PFoggSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pulipr, Public Relations Team at The PuLi Hotel and Spa, responded to this reviewResponded 11 December 2009

Thank you for your feedback and we agree that honesty does indeed go a long way. It is a good learning point for our team-mates, as they constantly pick-up new skill-sets from our guests as well, teaching them to be more confident every time they have a new encounter with guests.

It is our pleasure to inform you that the construction of subway line 7 outside the hotel will be completed very soon. In fact, part of line 7 has started operations since last Saturday.

We are glad you enjoyed breakfast and had a good shower experience with the shampoo and bathroom amenities. We certainly hope you will return again to give us the chance to be of service to you once more.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2009

far away from the traditional heavy style hotels around the city.
very kind personnel, beautiful stylish spacious "studio" rooms.
amazing gym, pool and spa service.
very close to the international shopping area and the domestic airport.

i will come back for sure.

  • Stayed: November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank ganul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pulipr, Public Relations Team at The PuLi Hotel and Spa, responded to this reviewResponded 23 November 2009

We are glad that you have enjoyed your stay with us. We hope that when you come back the next time, you will be able to make use of subway line 7 which gives you direct access to the Shanghai World Expo 2010.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2009

We booked through expedia and stayed overnight before a return flight to the UK . The hotel has opened recently and some floors are not yet completed. So currently the prices are very reasonable for one of the most stylish and luxurious hotel I have ever experienced! Reception staff are exceptionally courteous and helpful-one even escorted us to a nearby restaurant when we asked for advice. The pool is spectacular. The rooms are large beatifully-designed and open plan with sliding door dividers eg to the window bath. Breakfast was included,and individually cooked.
Overall a wonderful experience

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank alanhLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pulipr, Public Relations Team at The PuLi Hotel and Spa, responded to this reviewResponded 23 November 2009

Thank you for your kind comments and you will be glad to know that the rest of the regular floors and Club Floors will be completed by early next year. We are happy that you enjoyed your individually cooked breakfast as we believe in non-soggy eggs and freshly cooked hot dishes as well.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2009

Half the world away from the noise, pollution and queue-jumpers of Shanghai is the Puli. From the moment the receptionist said hello I felt able to relax - the staff really made the place, being happy to acquiesce to any request. The rooms are elegant and a modern wonder. Wall buttons control the blinds and window shutters - at the touch of a button the shutters slide away and the blinds roll with it. And the window seat is as comfortable as an old rocking chair.

Some might say that the design of the room, with the open bathroom, isn't ideal but for a couple it is fine. Perhaps more of a problem is the building work going around in the hotel - when you leave the immediate area you step out into construction work. The masterplan for the area involves new buildings rising up in the sky all around so best to ask for a garden view room. But there are lots of great bars and restaurants nearby and this is a much better area to stay than the Bund. Oh and free internet in the lobby was supersonic and a real boon - we also stayed in the Peninsula where they charged an extortionate amount for it in their business centre. Not everyone brings a laptop on holiday so free access was great.

  • Stayed: November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Ap T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2009

I've had a preview of this new property just a few days after the opening and to be honnest, i had been ipressed by the exquisite design, very pure, relaxing and comfortable. The long bar is truly innovative, the pool and spa are like the most serene place to restore your mind after a busy day in this vibrant city and the rooms are large, well designed and perfectly comfy for a memorable stay. If i've had to resume, let's say The Puli is a perfect escape for top design and architecture and if this is your only expectation, you'll be not disappointed...

However, as far as i'm concerned, i can't limit my expectations just to design and after a two nights stay at The Puli, i have to say i'm a bit disappointed...
First of all, the property is really in the middle of the works and besides, try not to look too much around before to arrive right in front of thhe hotel because it's hard to imagone how a five stars hotel can welcome guests in such a mess full of dust and noise. Anyway, the hotel is still in the soft opening period and you can find very affordable offers but don't expect a nice area for now. However, the location is excellent, very central, close to the best malls of Shanghai and at walking distance from the nicest restaurants.

But unfortunately, the messy area is not the main problem... The service itself is not trained enough and i don't think we can say China is not yet ready cause i've had a wonderful service experince at Park Hyaatt and i've waited the ssame from The Puli but it's not the case. Staff is nice but not professionnal enough and they hardly solve problems you could have, there is no concierge and the information we had from the front desk wasn't really good and at the restaurant, they don't inform you how it works cause there is a cold buffet with only sweet dishes but actually, you can order different other dishes from two menus, an asian one and a continental one. Both offer a good selection but the portions are ridiculous and if the breakfast is not included in your package, it can be a bit pricey. Moreover,if the staff at the front desk is smily, it's not the case at the restaurant and i think it's a bit unfortunate in a five stars...

Same disappointement about room service...i highly recommand you to go out and eat a chinese snack if you're hungry at night. With my BF, we came back late from Hanghzou and we wanted to have something to eat in the room. We had decided to order a Puli burger but after more than 45 min (which is too long...), we have been extremly chocked by the portion. We even think they though it was an order for a 5 years kid and that's ridiculous. Moreover, our food was bit cold and sincerely not the sexiest burger we had... And as usual at The Puli, a little bit pricey.

We had a disappointement as well at the pool which is open until 11pm and all the facilities have to be opened as well but when we went there, just the pool and the dry sauna were available. We wanted to have a steam and a jaccuzi but unfortunately most of the facilities were under maintenance... That's not acceptable from a five stars hotel even if it's still in the soft opening period. But let's say the pool is truly amazing...

But this property has a very good potential and the rooms are fabulous, very large and overlooking a charming park by large windows. You'll find a state of the art equipment (flat screen, mobile phone, Ipod station, rain shower, deep bathtub with TV, electric blinds...) but honnestly, the lighting syste is a bit complicated and maybe you'll have to anticipate before to go to sleep. You'll find a free minibar as well as a free expresso machine but if these two very nice details are a proof of generosity, the welcome fruits are not good and so little and same problem in the bathroom with just one bottle of shower gel, shampoo and conditionner and a bit more of generosity would be highly appreciated.

An other thing The Puli has to improve is the housekeeping cause on the first night, we came back in our room at 9pm and they didn't came back in the room for the turn down servce. I've decided to call them to inform them and they came right away but it's a bit embarassing and the cleanliness has to be perfect and finding a hair in the toilets is really not a good thing...

Finally and maybe the worst problem is the soundproofing and as said an other tripadvisor member, not all the floors are opened yet and it's allready very noisy... But about this problem, i'm afraid nothing can be improved and it's regrettable...

But let's give a bit of time to this property to rivalize with Park Hyatt or Peninsula. For now, a lot of improvement is needed and if you plan to stay in this high potential property, your stay will be average and you'll be a bit disappointed. So, better wait until this property will be fully opened and see if The Puli has his space in the world of the Shanghaiese five stars hotels...

  • Stayed: October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RCBLHKG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2009

the hotel is stunning, very stylish and yet quite cozy. great ambience. given that it has only been opened for two months, the service is impressive. not the four seasons calibre but i can really feel that they are trying to make your stay comfortable and i truly appreciate the effort. i love the open space concept of the room. only complaint is the bed is not that comfortable in my opinion, the sheets are not frette quality and pillows not soft enough but i'm really spoiled by the four seasons beds. noise IS a problem though. there are a lot of construction going on so do book the rooms facing the park. there are still lots of noise like people talking loudly on the corridor and you definitely can hear the people moving chairs around on the floor above you. not quite sure how the hotel can solve this. i do worry when the hotel becomes more well known and has a higher occupancy rate.
i get up late and the room service is willing to deliver certain items to my room at 1 p.m. and are very thoughtful. even room service the juice are freshly squeezed and the soft boiled eggs done perfectly.
would still highly recommend this hotel and believe me i am picky.

  • Stayed: November 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank rubyyao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Lujiazui
Mandarin Oriental Pudong, Shanghai
The Bund
Waldorf Astoria Shanghai on the Bund
Lujiazui
The Ritz-Carlton Shanghai, Pudong
Show Prices
Show Prices
Show Prices
Xintiandi
The Langham Shanghai Xintiandi
The Bund
The Peninsula Shanghai
The Peninsula Shanghai
#12 of 5,161 in Shanghai
1,224 reviews
Jing'an
URBN Boutique Shanghai
URBN Boutique Shanghai
#33 of 5,161 in Shanghai
616 reviews
Show Prices
Show Prices
Show Prices

Been to The PuLi Hotel and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The PuLi Hotel and Spa

Address: No.1 Changde Road | Jing'An District, Shanghai 200040, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Jing'an
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Shanghai
#4 Luxury Hotel in Shanghai
#4 Romantic Hotel in Shanghai
#5 Business Hotel in Shanghai
#182 Best Value Hotel in Shanghai
Price Range: £210 - £326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The PuLi Hotel and Spa 5*
Number of rooms: 229
Official Description (provided by the hotel):
As Shanghai's first luxury urban resort, The PuLi Hotel and Spa is centrally located between Nanjing West Road and YanAn Road. With 193 rooms and 36 suites, The PuLi offers 24-hour butler service, in-room dining, concierge, laundry and valet services, and a one Michelin star restaurant, PHÉNIX eatery & bar. The Health Club has a superbly equipped state of the art gymnasium, sauna, steam room, experiential showers, jacuzzi pool, 25-metre lap infinity pool as well as the first Anantara Spa in Shanghai. With different venues to choose from for your private event or meeting, guests can experience handcrafted service from tailor-made menus to programming assistance. The Level 1 Garden Terrace, Level 2 all-day dining restaurant and Private Dining Room, Level 3 Meeting Room, and Level 26 as a multi-functional space where one can host exclusive and intimate events and gatherings up to 150 guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Ctrip TA, MrandMrsSmith, Expedia, TripOnline SA, HotelsClick, Ebookers, Evoline ltd, 5viajes2012 S.L., Cancelon, getaroom.com and HotelQuickly so you can book your The PuLi Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Puli Hotel Shanghai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing