The restaurant doesn't take dinner reservations and we were put on a standby list instead. We arrived at about 7pm but still had to wait for about 45 minutes. As far as ambience goes, the restaurant itself is modern and clean but otherwise cramped (we were dining elbow to elbow with the people beside us) and smelled. The doors to the kitchen were left open the whole time we were there and the whole restaurant ended up smelling quite unpleasant.
We've never had Hunan food before but thought the food here was pretty good compared with the other cuisines we've had in Mainland China. The dark-sauce pork belly with eggs and pork ribs are great choices. Be prepared for extra spicy but slightly sweet fare. Service is very average and our teapot was never filled up despite constant reminders.
Would I return? Probably, but only if I am seated immediately and am here with friends who want to dine here. Otherwise, Guyi is not worth the wait. I've had better meals in Shanghai.
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