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“Average 5 star hotel”

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Ocean Hotel Shanghai
Ranked #103 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed 14 April 2014

Well staffed hotel with good service! Room no 718 half of the view blocked by a wall...but surprise! This is the first hotel I have stayed in with an inside window to the bathroom. You can watch your room mate having a bath or using the toilet (found out later that there is a curtain inside bathroom so one can have a Little discretion) but first impression was of a thai massage parlor. Breakfast restaurant badly organized. Plates in heaters are not connected, cold and located far from food stand. Cold cuts had curled up - so probably recycled from yesterdays serving. Toast slices too thick to enter toaster....e.g breakfast setup and management in need of improvement. Hotel restaurant on second floor, prices reasonable however communication with staff limited to pointing at pictures in menu as staffs knowledge of English is down to a few words. There is also a revolving restaurant on the top of the hotel.
Hotel is located in a residential area with very limited activity approx. 40 min, walk from the Bund.
Stayed 5 nights as a part of a tour. Free WIfi in lobby only.

  • Stayed: April 2014, travelled as a couple
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1  Thank Kim1307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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116 - 122 of 291 reviews

Reviewed 23 January 2014

The hotel is a victim of new high- rises built in front that obstruct the view of the river and the Bund. The revolving restaurant on the top moves very slowly the food is better in the lobby. Staff was very attentive, changing currency and giving directions. Location was near new 12 train station. The pool is still closed. Probably would stay here again if the price is right giving the proximity to the train.

Stayed: January 2014, travelled with family
1  Thank P Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2014

Please don't stay at this hotel - they run a scam where they incorrectly charge you for items on your room. They accused us of stealing a clothes brush and tried to charge us 500 yuan for it (£50!) when we never had one in the room to start with. They were exceptionally persistent, shouting at us in Chinese. They obviously do it regularly as on a previous night in the hotel we saw someone else disputing a lost shoe horn and there are other reviews below stating similar issues.

The hotel isn't nice enough to stay here despite this service, it's far out. It's a 45 minute walk to the bund. Please stay elsewhere or if you do stay make sure you're covered, take photos etc to prove what is in the room.

  • Stayed: January 2014, travelled with friends
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6  Thank LondonVicUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2013

For a country vouching to bring themselves in ten years time to a global tourist destination, this hotel is not an example of what they want to advertise.

Ocean Hotel is a bad experience, not living up the hype on their various websites. Sure the establishment looks fine and glossy and a bit modern, but behind the scenes there must be nothing but discourse. Staff do not speak English, and I mean from front desk to maids. Housekeeping is an excuse for two people to whip around the room, no vacuuming, they change the towels and are gone in less than five minutes. The staff are obtuse and there isn't a senior staff of management/i.e. decision making in sight. The food is very ordinary, and hot dishes are cold. Wait staff don't speak any English, and we've taken a crash course in basic Chinese just to get coffee.

For a hotel with so much potential, they need front of house senior staff who can make decisions, speak English and put this hotel in a better light.

  • Stayed: December 2013, travelled as a couple
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3  Thank Nicola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

This hotel promises a lot but delivers little. Most negative part is its location as it is located far away from the city centre, markets and even nearest metro station Dalian Road at a distance of more than a kilometer. Therefore while making a booking following aspects should be kept in mind especially when you plan to visit the city for leisure and shopping. It is always better to look for better accessible locations nearby the tourist attractions etc. rather than the price. You ultimately end up spending more time and money while commuting to diferent parts of the city during your entire trip. The breakfast is very limited affair especially for a vegetarian like me. The rooms are Ok nothing special to write about. Next time I would not stay this hotel.

  • Stayed: November 2013, travelled solo
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3  Thank ArunBhaskar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2013

We enjoyed our stay at Ocean Hotel, Shanghai. The rooms were comfortable and clean. The restaurant service was indifferent and it took a couple of days optimize our food selection. The central location made up for much of the shortcomings.

Stayed: October 2013, travelled as a couple
1  Thank Arun M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2013

Service was awful.. staff yelled at us when they incorrectly charged the wrong amount on our room tabs. Spoke mostly in Chinese.. ignored us when we asked to have the bill corrected.
Sent us to another desk where they didn't want to help us either.
We were refused entrance to the revolving Lounge and Restaurant on the top floor-3 nights in a row. Asked to speak to Manager but only the Assistant Manager was sent out. He said he would follow up and get back to us...never did.
We were not welcome there -that was very obvious.
rude and unprofessional staff.

Room Tip: don't book at this hotel
  • Stayed: April 2013, travelled with friends
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4  Thank Canadaashord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ocean Hotel Shanghai

Address: No.1171 Dongdaming Road, Hongkou District, Shanghai 200082, China
Region: China > Shanghai Region > Shanghai > Hongkou , The North Bund
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Best Value Hotel in Shanghai
#56 Spa Hotel in Shanghai
#97 Luxury Hotel in Shanghai
Price Range: £68 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Hotel Shanghai 4*
Number of rooms: 357
Reservation Options:
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Also Known As:
Shanghai Ocean Hotel

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