I have stayed here a few times for business trip as it's arranged through the company. The same experience prevailed: the customer service was shockingly bad! You name it: no eye contact - check. No smile - check. Passed you around instead of helping you to get proper help - check. Miscommunication over hotel charge & insisted that the guest was wrong - check. Serving while having bad cold & sneezing in front of guest without a mask - check. I even made a bet with a colleague that during our 2 weeks stay, I would never received a single courtesy smile or gesture and I won!
You can made a video of what-not-to-do in hospitality industry from the hotel staff here.
I gave 2 stars rating because the room was good and clean. Otherwise it's a 1 star rating definitely.
- Official Description (provided by the hotel):
- Set amidst a prime commercial area of Pudong’s Jinqiao Export Processing Zone, the Regal Jinfeng Hotel is conveniently located at the crossroad of the Lujiazui Financial and Trade area to the West, the Waigaoqiao Free Trade Zone to the North and the Zhangjiang Scientific and Technology Park to the South, only 30 minutes from the hotel to Pudong International Airport and 10 minutes to the Shanghai New International Expo Centre. ... more less
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