booked two non-smoking rooms from hotel and agoda.com for 4 nights, arrived to find that the room is not ready. The front desk guy told us to wait or he could give us smoking rooms immediately. We decided to wait. An hour later, i asked again. He said that the people who stayed the night before have not checked out yet and that if they choose to stay another night then we would not get the rooms. It is whoever there first will get the room first. But if there are not non-smoking rooms available then why accept our bookings!!!
We had to accept the smoking room for the first night because our booking is no-refundable. I requested that they deodorize the rooms and found that they only spray the room with some air freshener. Not only the room is filled with cigarette smell, the room is filthy! I found dried chicken bones and seafood shell beneath the bed skirt, hair and dust all over the floor. The bathroom and shower place is also filled with hair and bad sewage smell.
The next day, I went down to request change of room, the front desk lady kept on putting me off by saying, 'i am busy wait a minute' but goes to help other people who came after me to check out. I got pissed and ask for the manager, she told me rudely that the manager is busy too. After some 10 minute and I refuse to move away from the front desk, another front desk person finally ask me what I want. WHAT HORRIBLE SERVICE!
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