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“One of the top hotels in the world”

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The Peninsula Shanghai
Ranked #8 of 5,035 Hotels in Shanghai
Certificate of Excellence
New York
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“One of the top hotels in the world”
Reviewed 9 February 2014

This beautifully appointed hotel has it all! Everything has been thought out so brilliantly in the rooms you don't want to leave -- a dressing room with a private valet box and nail dryers; multiple lighting plans that go from work to relaxation at the push of a button; comfortable beds; a large bathroom big enough for a football team; triple sound-proofed windows; gauges for the indoor and outdoor temperature, humidity and wind speed. Impeccable service. The nicest indoor hotel pool in Asia. A breakfast buffet and menu with fresh baked pastries, and western and Asian choices that will guarantee weight gain (duck crepes are amazing and irresistible). They even bring you a wet towel at breakfast to remove the newsprint from your fingers. When my traveling companion fell ill the concierge translated all the names of his medicines into Chinese and called the pharmacy. When a last minute ticket was needed to the Opera, someone from the hotel jumped into a cab and grabbed the last one (2nd row!). And there are shops to satisfy a billionaire. This hotel is worth traveling to, even if you don't have to be in Shanghai.

Room Tip: Go for the river view king rooms -- they are double width facing the Bund, the morning kite flying a...
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  • Stayed January 2014, travelled as a couple
    • Value
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Helpful?
1 Thank columbuscirclenyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 19 February 2014
Dear columbuscirclenyc,

Thank you for you wonderful review of The Peninsula Shanghai and I am delighted to know you did not want to leave us! I appreciate your kind comments about the staff and service, this is very gratifying to hear.

I do hope to have the pleasure of welcoming you back to The Peninsula Shanghai again soon.

Best wishes,
Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,143 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
sao paulo
Level Contributor
91 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 6 February 2014

this hotel is gorgeous,the rooms are probably the most luxurious and well conceived I have ever seen or stayed, service is efficient with a smile, pool is gorgeous and empty,breakfast is good but could use more variety..this is definitely the hotel where locals want to be seen...reason I did not give it a higher rating is that food was a bit bland for diner at the lobby cafe , and that some employees spoke poor English!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank serial2urist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
208 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed 31 January 2014 via mobile

We've stayed for 4 nights in a twin room and everything was perfect!!! The room was huge and really beatiful! The view to the back street and park was not the best, but even though it was beautiful! The hotel is very well maintained and the staff was very polite and very effective! We tried all the restaurants and were really well impressed! The views of the 13th floor bar (the one on the 14th was not openned, however we were not informed about that...) are impressive!!! The price was not high assuming the quality of the hotel, but I assume the rates are normally low during the winter....Highly recommended!!!

Stayed January 2014
Helpful?
Thank TravelCoachOriginal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 9 February 2014
Dear Joao129,
Thank you for you wonderful review of The Peninsula Shanghai and I am delighted to know everything was “perfect”! I appreciate your kind comments about the staff and service, this is very gratifying to hear. I do hope to have the pleasure of welcoming you back to The Peninsula Shanghai again soon, perhaps once Sir Elly’s Terrace on the 14th Floor reopens in April!

Best wishes,
Gareth Roberts
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai
Level Contributor
40 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 January 2014

The peninsula hotel shanghai is definitely at the top of its game in shanghai. The location, design, facilities and amenities are top notch. The service is robotic and lacks the personal touch. The chinese and western restaurant are great! The rooms are comfortable and location is convenient enough to get around. one min walk to the bund waterfront.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank travelerkit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 28 January 2014
Dear travelerkit,
Many thanks for reviewing The Peninsula Shanghai. I am glad that you found our hotel to be “top notch” and enjoyed our restaurants. I appreciate your comment about the service, I shall reiterate this important feedback with the team.

I look forward to welcoming you back again soon.

Best regards,

Gareth Roberts
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Puerto Aventuras, Mexico
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 January 2014

By far one of the most beautiful and elegant hotels you could ever experience, great location, grand cozy rooms full of hi-tech gadgets, spacious walking closets and amazing bathrooms you don't want to leave the room ever, the fluffy sofa by the entertainment area and the work desk is just he perfect complement to relax, unwind and even send a couple of mails to the office not to feel so guilty about been far end enjoying life.
Don't forget to go to Mr Ellis the restaurant and bar on top, sip your favorite drink and stare at the amazing and futuristic Pudong's sky line, Salon de Ning is a must for jazz and live music lovers.

Room Tip: Even if most people fight over for the river/skyline view, the ones looking over the courtyard are j...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Villasantiago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 19 January 2014
Dear Villasantiago,
Thank you for your colorful review of our hotel. I am glad to know that you found the accommodation so comfortable. Our unique Salon de Ning is indeed a “must see” so I am glad you were able to enjoy it!

Best wishes,

Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 11 January 2014

Whilst I haven't stayed here, I attended a ball at the Peninsula last night. As someone said, the Peninsula doesn't offer a service; it offers an experience. The hotel, itself, is beautiful and the staff provide immaculate service at all times. You can't fault them and it's a delight to experience.

  • Stayed January 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank MattB6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 16 January 2014
Dear MattB6,
Thank you for your comments and wonderful quote- we very much appreciate it. I do hope to have the pleasure of welcoming you back to visit our restaurants, SPA or even for an “in town getaway”, soon.

Best wishes,

Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 January 2014

This is a world class luxury hotel and it is immediately obvious that an excellent service ethic is instilled in the staff at all levels.

In short and repeating what others say, an excellent hotel for business & tourism that exceeds the usual Peninsula group standards of service – yes it really does. High floor rooms with a view over the Bund to Pu Dong is best for first time visitors.

If you have the time, take the afternoon tea, use the roof top bar at sunset then dine in Yi Long restaurant.

If you have the money, order the hotel Rolls-Royce for surface rail/airport connections.

Room Tip: High floor rooms with a view over the Bund to Pu Dong is best for first time visitors.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GordonBennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 16 January 2014
Dear gordonbennett,
Thank you for your review. I think your suggested itinerary sounds wonderful! Perhaps add a SPA treatment and dessert in The Lobby listening to our fabulous Moonlight Band and the day sounds perfect!

We look forward to welcoming you back soon.

Best regards,

Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Peninsula Shanghai

Property: The Peninsula Shanghai
Address: No. 32 Zhong Shan Dong Yi Road, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Shanghai
#6 Romantic Hotel in Shanghai
#8 Luxury Hotel in Shanghai
#12 Business Hotel in Shanghai
#191 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula Shanghai 5*
Number of rooms: 235
Official Description (provided by the hotel):
Located along the historic Bund with spectacular views of the Bund, Huangpu River, Pudong and former British Consulate gardens, The Peninsula Shanghai perfectly blends with the historic architecture of its landmark neighbours. The Peninsula Shanghai, which opened in October 2009, is the first new building to be constructed on the historic Bund in over 60 years. Offering the best of Peninsula traditions and a range of signature services and facilities, including Shanghai's largest guestrooms and the city's highest staff-to-guest ratio, The Peninsula also heralds the return of parent company, The Hongkong and Shanghai Hotels, Limited, to Shanghai where it owned and operated four of the city's premier hotels in the 1920s to 1940s - The Kalee, The Astor House, The Palace and The Majestic. ... more   less 
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Also Known As:
The Peninsula Shanghai Hotel Shanghai

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