We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Five Star + For Rooms, Service & Location”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Peninsula Shanghai
Ranked #8 of 5,105 Hotels in Shanghai
Certificate of Excellence
McLean, Virginia
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Five Star + For Rooms, Service & Location”
Reviewed 14 August 2014

This is one of the best city hotels in the world. The rooms are very modern, spacious and comfortable. We had views overlooking the river and skyline which was beautiful at night. The service in the hotel is excellent. The staff is very attentive and professional. The lobby restaurant is great for both breakfast and dinner. The location is perfect for walking on the Bund. The rooftop bar provides wonderful views in the evening. Each interaction with staff at the hotel was exceptional from the moment of check-in until our departure.

Room Tip: Rooms 813 and 817 had great views of the city skyline at night.
See more room tips
  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 26 August 2014
Dear Eric D,
Thank you for sharing your wonderful comments about your experience with us. In particular, I appreciate you highlighting the “exceptional” staff. Our team works immensely hard to ensure that each guest has a memorable experience, I am delighted to know that you did. I look forward to your return visit soon.

Best wishes
Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,185 reviews from our community

Traveller rating
    919
    185
    47
    19
    15
See reviews for
184
357
49
247
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (203)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Paris, France
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 10 August 2014

Rooms are fully equiped with everything you need (all types of chargers (USB, MicroUSB, Apple,...), printer, fax, nespresso machine,...).
The front desk and the concierge are very professional. Room service is efficient and professional.
The SPA is to a great standard and the general location of the hotel on the Bund is perfect.
The bar on the last floor is a must do for drinks.
The only point that needs a clear improvement is the service level in the restaurants. Not yet to the Peninsula standards.
The english of the staff is very poor for a five stars (you get an ham omelette if you ask for a salmon omelette,a coffee if you ask for a cup of tea. Real facts. All this happened to me...).
To put it in a nutshell, you won't make a mistake if you go to the Peninsula. Make sure you have a room on the Bund.

Room Tip: Ask for Bund View.
See more room tips
  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ParisianFoodaholic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 25 August 2014
Dear ParisianFoodaholic,
Thank you for sharing your detailed feedback about your stay with us. I appreciate your kind comments about our beautifully appointed rooms and at the same time thank you for those regarding our Food and Beverage service. I would appreciate the opportunity of discussing this with you further so I may fully understand your experience in the restaurants. Please feel free to contact me directly via the below email.

Kind regards
Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee
Level 6 Contributor
103 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 9 August 2014 via mobile

Best rooftop bar overlooking the Bund. Amazing views at night. Best indoor pool. Loved the hotel rooms. Had a separate dressing room and bathroom. Also sitting area in bedroom. Staff very professional.

Stayed July 2014, travelled with family
Helpful?
Thank Penny1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 28 August 2014
Dear Penny1963,
Thank you for your feedback about your experience. We agree we have the best views in Shanghai! Please do come and visit us again soon.

Best wishes
Gareth Roberts
Hotel Manager
garethroberts@peninsula.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 8 August 2014

One of the best hotels I've stayed in. The room was very impressive, comfortable and clean. The staff is helpful. They have a very good Chinese restaurant in the hotel, and there is also a nice downstairs bar. Nice entrance hall for breakfast or coffee. Good location if one wants to be in the Bund. I would definitely stay here again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank gastroExpress
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 28 August 2014
Dear gastroExpress,
Thank you for your kind comments about your experience with us. Our Chinese restaurant, Yi Long Court has indeed been recognized as one of the premier Cantonese restaurants in Shanghai. I look forward to welcoming you back again soon.

Kind regards
Gareth Roberts
Hotel Manager
garethroberts@peninsula.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level 4 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

Returned from our stay in China in early May. This was during the Asian Economic conference so Mr. Putin and the Russian Delegation was also staying at our hotel. The hotel made every effort to keep us comfortable despite the extra security checks required which was certainly an inconvenience. The rooms are large by Asian standards beautifully appointed. Reception is professional, fluent in many languages, Service personal helpful and efficient..the ambience of the lobby restaurant was elegant with gorgeous views of the Bund..Food service and quality throughout the hotel was superb. Loved the breakfasts!! Fabulous location!!

Room Tip: rooms facing the Bund have unbelievable views of Pudong at night
See more room tips
  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barley98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 28 August 2014
Dear barley98,
Thank you for your comments about your stay at The Peninsula Shanghai. Indeed you were in Shanghai during a very busy period and I am glad to read that despite the additional security measures in place the team took very good care of you. I do hope to have the pleasure of welcoming you back soon.

Kind regards,
Gareth Roberts
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 3 August 2014

This is an excellent hotel. Far better than the Peninsula Tokyo and Bangkok. Staff well trained and appropriate. Zero fuss, outstanding room which matched exactly the Peninsula Tokyo; and of course it's 2 mins walk from bar rouge and all the delights of the Bund. It's also great value when compared with the JW or Portman. Fabulous.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 4 September 2014
Dear rmpasia,

I very much appreciate your wonderful feedback about your stay with us. We are fortunate to have such a spectacular location. I concur that our various amenities such as complimentary long distance and international telephone calls, wi-fi and in-room Nespresso coffee machine all provide excellent value. Please do let me know when you shall be returning again.

Kind wishes
Gareth Roberts
Hotel Manager
garethroberts@peninsula.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 August 2014

The best hotel room and service I have ever experienced!! Definitely worth the $$. Room service was so quick, everyone was so polite and sweet!! Room was beautiful, a bit small tho!! will definitely go back!!

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Mona2288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peninsula_SH, Manager at The Peninsula Shanghai, responded to this review, 4 September 2014
Dear Mona2288,

I am truly humbled and delighted to read your review title. Our team work tirelessly each day to provide a world-class service experience and I know your comments will inspire them further.

Thank you.

Warm regards
Gareth Roberts
Hotel Manager
garethroberts@peninsula.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
The Bund
Waldorf Astoria Shanghai on the Bund
The Bund
Fairmont Peace Hotel
Fairmont Peace Hotel
#7 of 5,105 in Shanghai
1,973 reviews
Lujiazui
Mandarin Oriental Pudong, Shanghai
Show Prices
Show Prices
Show Prices
Lujiazui
The Ritz-Carlton Shanghai, Pudong
Lujiazui
Four Seasons Shanghai Pudong
Four Seasons Shanghai Pudong
#2 of 5,105 in Shanghai
630 reviews
People’s Square
Shanghai Marriott Hotel City Centre
Show Prices
Show Prices
Show Prices

Been to The Peninsula Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Peninsula Shanghai

Property: The Peninsula Shanghai
Address: No. 32 Zhong Shan Dong Yi Road, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Shanghai
#6 Romantic Hotel in Shanghai
#8 Luxury Hotel in Shanghai
#12 Business Hotel in Shanghai
#198 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Peninsula Shanghai 5*
Number of rooms: 235
Official Description (provided by the hotel):
Located along the historic Bund with spectacular views of the Bund, Huangpu River, Pudong and former British Consulate gardens, The Peninsula Shanghai perfectly blends with the historic architecture of its landmark neighbours. The Peninsula Shanghai, which opened in October 2009, is the first new building to be constructed on the historic Bund in over 60 years. Offering the best of Peninsula traditions and a range of signature services and facilities, including Shanghai's largest guestrooms and the city's highest staff-to-guest ratio, The Peninsula also heralds the return of parent company, The Hongkong and Shanghai Hotels, Limited, to Shanghai where it owned and operated four of the city's premier hotels in the 1920s to 1940s - The Kalee, The Astor House, The Palace and The Majestic. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, Ctrip TA, TripOnline SA, Ebookers, HotelQuickly, Cancelon and Evoline ltd so you can book your The Peninsula Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Peninsula Shanghai Hotel Shanghai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing