Date of Stay: November 27-29,2009
Room Type: Deluxe River Vie Room
Amount Paid Per Night: 3,800RMB (560USD) plus taxes
Reservation Method: Peninsula Website
Loyalty Card: None
Airport/Hotel Transfer: Came with the hotel package but they picked me up at the Park Hyatt instead of the airport since I was just moving between hotels. The driver doesn't speak english at all, but I'm not all that chatty anyway.
Location: It's directly on the "main" Bund area (which is under a lot of road work these days for the World Expo in 2010) just two blocks from Nanjing Road. Taxi's don't know where the hell it is but I suppose its because it's new.
Check-in: check in counter was filled with staff but they can't seem to get it right, it took them 15 minutes to get my key to work but after 15 minutes they decided to just take me up first to the room and just send up the key later. (it finally took them 2 hours to do that because of some malfunction on the system)
Room: The room was weird. it was big enough to be a Junior suite or at least a Grand Deluxe room. When you enter the door you have an anteroom, ahead is the door to the bedroom and to your left is the walk in closet.
The problem was the window in the bedroom was on the corner and not as big as those on the photos, it was like just 1 meter wide, so you can see part of the Pudong Skyline (with the correct angle you can see the Pearl TV tower) and on the other side you can see another river. I'm not really particular about the view but the problem was the roof of the tent they placed in front of the window which obstructed the view even more. Like I said i'm really not particular about it but when you pay so much for a river view, you expect at least a descent one. I called the operator they said the front desk is busy but will call as soon as they can, i waited for an hour, literally finished watching the latest episode on Glee on the TV from my iPod.
They eventually called after I called the operator again to follow up, at first they told me there is nothing they could do about it but they could move me to a suite the following day. When I told them that since I'm only in for 2 night and having just transferred after my first night at Park Hyatt I don't want to go through the inconvenience of moving to another room again.
They finally showed another room a smaller one this time but it has the same problem because half the view was blocked by the hotel building. In fact from the bed, you can only see the other side of the huangpu river, the Pudong skyline could only be seen from the side where the work desk and TV are. So left between a bigger room with half a small obstructed view or a small room with the wrong view, we settled for the bigger room.
Bathroom: is big, instead of the relief shown on the bathroom photos, they have a window. The shower stall was adequate, not really small but not as big as the one at Park Hyatt either. The toilet is pretty standard, I expected it to be automated like the ones at Peninsula Tokyo or Park Hyatt Beijing & Shanghai, so I was quite disappointed when I said it wasn't .
Bed: Bed was very comfortable not really too soft and not hard either, but the pillows were too soft, I use down feather pillows at home and they aren't that soft...your head literally sinks on it..
Breakfast: breakfast was chaotic, it felt more like a Chinese restaurant at lunch hour than a hotel lobby and it wasn't even because of the hotel guests. You'd expect that after a month the staff would be a bit better in what they were doing than that and the american breakfast was served cold.
Check-out: Check out okay but when I was going up to my room from breakfast I told the guy at the front desk that I am running a bit late for my flight and could they print my stuff so we could make it faster. But when I got down I was surprised they didn’t do anything given that the front desk didn’t have much guests so they weren’t even too busy to accede to my request.
Overall Evaluation: The Peninsula never made it feel like that I was special or welcome. Okay, the "Good Morning". "Zhao shang hao", "nin hao", is perfunctory so it doesn't really count. They won't even greet you when you pass the front desk, they would be busy minding their own stuff talking to other staff. I really have to say it wasn't very welcoming. They also have to work on their English, I have been to China so many times that I'm pretty much used to the level of English they use, but even for a new hotel (having stayed at the Le Royal Meridien and Hyatt on the Bund just months after they opened) I have to say the Peninsula staff just doesn't cut it.
Would I stay there again? I doubt I would ever come back, on my next trip I might just stay at the Park Hyatt instead since they did offer a room upgrade on my next visit or the Fairmont might be open by then.
- Official Description (provided by the hotel):
- Located along the historic Bund with spectacular views of the Bund, Huangpu River, Pudong and former British Consulate gardens, The Peninsula Shanghai perfectly blends with the historic architecture of its landmark neighbours. The Peninsula Shanghai, which opened in October 2009, is the first new building to be constructed on the historic Bund in over 60 years. Offering the best of Peninsula traditions and a range of signature services and facilities, including Shanghai's largest guestrooms and the city's highest staff-to-guest ratio, The Peninsula also heralds the return of parent company, The Hongkong and Shanghai Hotels, Limited, to Shanghai where it owned and operated four of the city's premier hotels in the 1920s to 1940s - The Kalee, The Astor House, The Palace and The Majestic. ... more less
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- Also Known As:
- The Peninsula Shanghai Hotel Shanghai