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Reviewed 21 September 2017 via mobile

As a regular customer of the Peninsula group Hotels, I dropped by for coffee and cake in the lobby restaurant. I have to say, I was deeply disappointed with the level of service. The manager was surly and disinterested and then the staff maid is wait 10-15 minutes whilst chatting amongst themselves.
At the moon cake desk, the manager there was busy checking QQ on her mobile and only spoke to me between pauses in her social life.
Please, take care of this brand. It has been my favourite in the past.

Thanks

Stayed: September 2017, travelled on business
Thank JPC-pro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this reviewResponded 25 September 2017

Dear JPC-pro,

First of all, I would like to sincerely apologize for a disappointing experience at The Lobby of The Peninsula Shanghai. I am very disappointed to learn about your encounter with our colleagues and please be rest assured that we will look into bringing up our level of service to where it should be. We shall definitely take your feedback is a valuable learning tool for us to further improve ourselves. Meanwhile, should you wish to discuss your encounter further, please do not hesitate to contact me directly.

I hope to regain your confidence at The Peninsula Shanghai and to welcome you back in the future.

Best regards,
Jisoo Chon
Resident Manager
The Peninsula Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

The Peninsula hotel in Shanghai is my favorite hotel in China. Its location on the Bund is extraordinary. Make sure to request a room with a view on the Bund. You will see all the lights and action of Shanghai from the morning and evening practices of tai-chi to the boats and fantastic light show that happens every night. The service at this hotel is top level. Loved the internet phone that enables you to call anyone in the world with crystal clear clarity. The food was exquisite and delivered with a smile and this hotel truly caters to its customers tastes. The roof bar and the penthouse pool all make this hotel out of this world.

Room Tip: Corner room on the Bund
  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank worldwanderer1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this reviewResponded 11 September 2017

Dear Worldwanderer1500,

It is gratifying to learn that you’ve had a pleasant experience during your stay with us at The Peninsula Shanghai. It is very rewarding to receive such compliments about our service and facilities.

Thank you for taking your time to write this kind review and we hope to welcome you back in the future.

Best regards,
Jisoo Chon
Resident Manager
The Peninsula Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

If stayed in the one in Hong Kong and really loved it , this was as good , it's a good location and looks into the river with another view to the road which Leads you to the main shopping area , the rooms were so luxurious and the amenities were so good that you had everything, the bathroom was so big and clean with Also a man area for the changing room , the spa experience was really great , one of the best hotels in shanghai and most expensive also

Stayed: July 2017, travelled on business
Thank Waleedkhaledkuwait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this reviewResponded 28 August 2017

Dear Waleedkhaledkuwait ,

It is gratifying to learn that you’ve had a pleasant experience during your stay with us at The Peninsula Shanghai. It is very rewarding to receive such compliments about our service and facilities.

Thank you for taking your time to write this kind review and we hope to welcome you back in the future.

Best regards,
Jisoo Chon
Resident Manager
The Peninsula Shanghai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

One of most fancy spot in bund with beautiful view and without noisy sound/music. Cocktails are good. Suggested for couples, business and even friends for a classy night out. If you are in Shanghai you must go there at least once.

Stayed: September 2016, travelled on business
Thank Ivan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this reviewResponded 23 August 2017

Dear Ivan I,

It is gratifying to learn that you’ve had a pleasant experience during your stay with us at The Peninsula Shanghai.
It is very rewarding to receive such compliments about our hotel.

Thank you for taking the time to write this kind review and we hope to welcome you back in the future.

Best regards,
Jisoo Chon
Resident Manager
The Peninsula Shanghai
Jisoochon@peninsula.com

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Reviewed 16 August 2017

I like the hotel lobby: the color, the food, the atmosphere all making a nice and cozy place to stay, even for a whole day. The music is lively and inviting. The staff are professional and have good guest recognition.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank TimGiotia_Ren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PeninsulaShanghai, Resident Manager at The Peninsula Shanghai, responded to this reviewResponded 17 August 2017

Dear TimGiotia_Ren,

It is a great pleasure to learn that you’ve had a pleasant experience during your most recent stay with us at The Peninsula Shanghai.

Thank you for taking the time to write this kind review and we hope to welcome you back in the future.

Best regards,
Jisoo Chon
Resident Manager
The Peninsula Shanghai
Jisoochon@peninsula.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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