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Reviewed 10 February 2010

My husband and I stayed at the Peninsula Shanghai for our ten year anniversary celebration. We have stayed at the Peninsula Bangkok and the Peninsula Beijing and would have to rate this as the best, in fact it might be the best Hotel we have stayed at period.

Previous reviews have described the rooms, lobby, location etc but I thought I would comment on how the Peninsula helped make our anniversary special and luxurious. Included in our rate we had airport transfers which meant that we were greeted at the arrivals hall of the airport by a very courteous and helpful attendant. As per the other comments it wasn't a Rolls Royce but for this price and room selection I'm not surprised. It was a perfectly respectable Mercedes however (although I advise against putting a pamphlet advertising the Marriott Hotel in the seat pocket). We were upgraded to a Deluxe room with a partial view of the bund with all the mod cons - loved the bed, automatic block-out blinds and FREE internet and international calls, especially. There was a fruit basket (which was replenished once during our three night stay) and a complimentary bottle of champagne (their own brand which is very, very good) as it was our anniversary. The check-in staff take you to your room and check you in while introducing you to your room which is a nice personal touch. There is a turn down service (who cares if there's no chocolates!) and on the first night a cheesecake with 'Happy Anniversary' was left for us.

We visited the spectacular pool but didn't use it. Sir Elly's bar has a spectacular view of the bund (forget traipsing over to Cloud 9) and the Compass Bar is very cool decor wise but the live band was catering to a slightly older crowd (great singers though). The Compass Bar also offers free chocolates and nuts.

We asked the concierge to book a restaurant for us which was no problem and they left a note confirming it was done (Fu 1088 is a fantastic restaurant, by the way). We also asked on two days that room service provide a champagne bucket to chill the champagne we had bought with us before we got back to the Hotel so it was chilled to drink before we went out again - it was no problem.

The doormen take the number of the taxi you take for extra security and they are very professional and enjoy chatting and practicing their English. I definitely agree with another reviewer to take a Hotel card to give to taxi drivers as it has the address in Chinese on it and I don't think they would know where to go without it (we had no problems with taxi's as we always had directions written in Chinese - the concierge will do this for you if you don't have it).

Breakfast was buffet style at the weekend and al la carte on weekdays. The breakfast was included in our rate and was a nice selection. The waiters and service was a little sporadic but this is their soft opening and this may just be teething problems.

Overall, a fantastic stay! We hope to return and enjoy their supreme hospitality in the future. Thank you for making our special celebration so memorable Peninsula Shanghai!

  • Stayed: February 2010, travelled as a couple
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3  Thank devstef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 February 2010

We have just spent a long weekend at our first ever Peninsular Hotel taking advantage of their soft opening prices and have just discovered what a real 5 star hotel should be like! The location is at the end of the Bund right by the iron bridge and just next to the old British Consulate building. Would be ideal if the Bund on either side was actually open - unfortunately with the Expo due to open in May, the promenade side of the Bund is still boarded off and the street side is still being repaired.

The rooms are styled traditionally with plenty of black lacquered furniture and art deco touches but then you get all the gadgets - internet radio, automatic black-out curtains and nets, ipod/iphone docking station, in room wi-fi and free VOIP calls.

The wife had a few issues with the lack of choice for pillows however all-in-all good value for the price I paid (especially with breakfast included as well). If I could afford to stay here all the time I most definitely would!

  • Stayed: February 2010, travelled with family
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1  Thank MarysLittleLambX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2010

We were pleasantly suprised at just how nice this hotel is, given that we had read lukewarm reviews. The restaurants have exellent food, however service is a little lacking in polish on occasion. The staff however do appear to be trying hard. The rooms are truly magnificient and the hotel is well positioned on the Bund.

  • Stayed: January 2010, travelled as a couple
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1  Thank Dale46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2010

Still in its soft opening phase so some minor construction going on in the lobby shops. A lot of consturction going on outside the hotel. Not the prettiest building around (and its NEW?!) but the lights at night are quite stunning. Lobby and decor are classic and elegant and a throwback to Shanghai in the roaring 1920s. There are live bands/performances every now and again in the lobby throughout the day. Thanks to the general decor and the black and white marble in the lobby, walking around the hotel makes you feel like you are living in the 20s/30s. The prices certainly werent though. The reception area is tucked away on the right side, with the left side/wing being the domain of yet to be completed apartments. Great older style lifts and loved the dark elegant corridoors with thick pile carpets. Check-in was efficiently handled and they take the effort to escort you to your room and explain all the features.

Stunning (deluxe) rooms, partitioned into three sections with bedroom/lounge, dressing and bathroom. Dressing room/walk in closet is beautiful but a waste of space unless you insist on changing outfits five times a day, brought enough outfits to do so and have an aversion to bathroom mirrors. Mood lighting/sounds in the bathroom and bedroom, ipod dock, massive tv, sounds system, printer/fax, nespresso machine, proper tea set, integrated sound system and lights that turn on automatically when you stop the alarm clock are all nice touches. The blinds were electric, furnishings plush and elegant, the ceilings had stunning cornices and a chandelier and the remote control illuminates when you pick it up. There’s also free internet, local and international VOIP calls. They even program the time in your home city onto the phone display. Might be worth paying the exorbitant premium for a room with a view of the Bund unless you enjoy staring at other buildings.

The bathroom was decked out in marble, twin sinks and a nice bath. The shower door wouldn’t close properly which meant water leaking everywhere. Nice touch having dummy proof separate controls for the rainforest and hand held showers. They also have the most comfy bed ever. An enormously thick mattress that was super firm and heavy with a soft duvet like layer right on top that made it akin to sleeping on a solid cloud. Great pillows too. Breakfast was a la carte and good, although the choice was rather limited the quality apparent, especially in the fruits and juices. They do breakfast till 11am which is great if you're not an early riser.

A few gripes however; there was one small bottle of evian in the minibar, and they only gave two small bottles of water at turndown, which isnt good when there are no convenience stores in the vicinity. We never got any fruit or newspapers, and they teasingly laid out plates, cutlery and napkins on the table but never furnished the fruit/snacks. Strange at best and a slap in the face at worst. Unacceptable when paying top dollar. There were no chocolates nor a turndown service either which was disappointing.

Great looking massive roman style pool with skylight and a small gym with a friendly but zealous attendant fixated on footwear and other rules/regulations. The ESPA was reasonably priced compared to its peers. Although the hotel isnt on a main street, taxis were generally waiting at reception or a short wait. Take the cards with the hotel directions on it whenever you go out - most taxi drivers have heard of the place but not many know where it actually is. The doormen record the taxi numbers and destinations so the chances of you being taken for a ride or ransom are arguably less.

Amazing hotel but rather expensive (unless you're a sheik or an oligarch in which case you woudln't be reading this) compared to other properties notwithstanding the differences in luxury. At these prices one would expect everything to be perfect but it wasnt, perhaps due to the soft opening. The rate included airport transfers but it was disappointing and some would say misleading when it was provided by a third party and an E class Mercedes instead of the promised S class. Minor issues admittedly but at this level you dont expect that. Phantom transfers are priced out of this world and absurd when compared to HK. Clientele is mostly old money and just plain old (no families with kids and no road warriors either), which lends itself to a slightly stuffy atmosphere. It really is a cracking hotel with the only issue being that it is rather expensive. Havent stayed at the Park Hyatt so cant compare but for old world luxury with a modern twist you cant go past this place.

  • Stayed: January 2010, travelled with friends
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2  Thank FatcatJunketeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 January 2010

We had a stopover in Shanghai and decided instead of staying near the airport we would book a room for the day. It could be because we were arriving from the Peninsula in Bangkok, but we could not have received better VIP treatment than what we received. I was expecting good service from the Peninsula in Bangkok, but based on reviews I was concerned that might not be the case in Shanghai. The service at the Peninsula in Bangkok was great as always, but the service in Shanghai was outstanding!

Airport transfer was included in our stay, but we were upgraded to the Rolls Royce both directions. Upon arrival we were greeted by name by many English speaking staff members.

We were escorted to our upgraded beautiful and spacious executive suite. There is a lot of construction around the hotel right now getting the city ready for expo, so the views from the room were not as good as they will be in a few months when the construction is finished. But the hotel itself is gorgeous! The bed is super comfortable!

The pool is an oasis! It was so nice that I made my wife bring the camera down to take pictures. The service was excellent! When you sat down the attendant brought you an additional towel, a glass of ice water and a chilled wet towel. We ate our lunch pool side and it was delicious.

The stay was exactly what we needed to refresh ourselves before our long journey home!

Thank you Peninsula Shanghai

  • Stayed: January 2010, travelled with family
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1  Thank Jmackenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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