Stayed in the hotel for business trip for 12 nights. Overall, the hotel is has its good and bad. I have stayed in other hotels in Shanghai and this hotel pales greatly in comparison for the service and location. I will probably not stay here again.
Service needs major improvement! It is impossible to get any attention of service staff for coffee fills at breakfast time. Best way would be to walk to the coffee machine (meant for staff) and get the coffee directly. Don’t ask the concierge for umbrella when you saw it’s raining. They will curtly and rudely tell you that you have an umbrella in your room. Any urgent posting of letters should be avoid if you stay in the Intercon hotel. The same concierge will inform curtly (again!) on two different occasions that they do not provide such service, which is weird because I have stayed in other Intercon hotels and they do have such services. When I tried asking for the location of the postal office at the concierge (again!) on a different occasion, I was informed that the office is at the back door of the hotel. Do not be deceived as the office is about 15 mins again with many turns. And by the way, the concierge did not offer further directions nor a map. Suggest to ask the Service Manager directly and avoid the concierge at all cost! Also, there was a major international political conference held in the hotel for a week in my second week of stay and roads in the business district and surrounding the hotel were closed at certain timings especially towards the evening. I was there for two weeks and noted that the hotel did not inform the patrons about the conference and the road closures and attempt to provide appropriate advice which would be extremely useful when all the roads are closed. This was a missed opportunity for the hotel to value add to their patrons.
Location: Location is a blow as the hotel is not in a centralized location. Cabs are hard to call in the morning and hotel does not provide shuttle services to the business district. That is strange considering that the hotel is positioned as a business hotel but do not offer value added services.
Room: Rooms are great and they are spacious. The bed is comfortable and housekeeping did a great job. Only gripe is that the automated blinds spoils easily. Mine was stuck and spoilt twice in my 12 night stay. But the rest of the room facilities. The Bose sound system is fantastic.
Amenities: Hotel has a big indoor heated pool. Gym is big with the basic equipment. There is a bar housed in a separate colonial bungalow just outside of the hotel which is a charm. I love the concept and feel of the bar.
Food: Intercon hotel’s breakfast always carry a wide selection which is consistent for this hotel. Selection is intercontinental with change in menu daily. In addition, the dinner buffet is value for money with wide selection of fresh food.
- Official Description (provided by the hotel):
- The new InterContinental Shanghai Expo hotel is the only international luxury hotel in Shanghai located adjacent to the 2010 World Expo site with impressive views of the Expo site, Huangpu River and city skyline. We offer personalized efficient Chinese service. “Better City Better Life” Expo theme is reflected in this lifestyle hotel through, the gardens, health club, historical villas and food & beverage concepts. The hotel is conveniently located to leisure and business areas with easy underground and bridge access around Shanghai. ... more less
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- Also Known As:
- Intercontinental Shanghai Expo Hotel Shanghai