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“Excellent Duty Manager: serviced focused”

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InterContinental Shanghai Puxi
Ranked #28 of 4,998 Hotels in Shanghai
Certificate of Excellence
Shanghai, China
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent Duty Manager: serviced focused”
5 of 5 bubbles Reviewed 1 November 2013

I had the chance to stay in your property few years ago and came back fee weeks ago. I have to say that i have been really taking care of. In fact, the Duty Manager Mr Dean has been very patient with me and made my stay very comfortable. I felt that the team were very concerned about guest services. The overall ecperience in room is extremely comfortable with HUGE shower and amazing bedding.
I would recommend to all my friends, familly & colleagues to stay at your property.
Welldone and see you soon.

Room Tip: If you can, just pay a little more and experience Executive Lounge and Executive Rooms, fantastic ba...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tristan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Public Relations Manager at InterContinental Shanghai Puxi, responded to this review, 5 November 2013
Dear guest, welcome back, we are truly glad that you have enjoyed at InterContinental Shanghai Puxi, thank you very much for your good comments and encouragement to us. We will continue our effort and focus on providing high standard of service of InterContinental hotels. We are looking forward to welcoming you back very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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747 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (87)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Huron, Ohio
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 28 October 2013

These rooms have every gadget imaginable! Even the toliet seat lifts up on its own! Very spacious and comfortable, plenty of room to have visitors comfortably. Location is across from the train station, very easy to get anywhere in Shanghai! Would stay again in a second.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Public Relations Manager at InterContinental Shanghai Puxi, responded to this review, 31 October 2013
Dear guest, thank you so much for choosing our hotel, we are truly glad that you have enjoyed our facilities and convenience of transportation. We are looking forward to welcoming you for your next stay soon.
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Aylesbury, United Kingdom
Level Contributor
246 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 23 September 2013 via mobile

I have stayed here many times over the last few years and it is a favorite!
I love the Intercontinental brand and this is a great modern version
Not too far from anywhere and with cabs and MTR so cheap it gives access to the whole of Shanghai
Big comfortable rooms and a great club lounge

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Patrick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worcester, Massachusetts
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 September 2013

Stayed at this hotel almost a year with pleasant home feeling - home away home. Even they left IHG group last September, I managed to stay until early this year, throw all my points away only because the service and long term stay agreement... however, all people I knew, stayed with left and Sales could not honor anything but hike of price.... it pushed me, as a Loyal Ambassador member to other hotels, even Marriott in Shanghai.
Hearing Puxi hotel is back under the same GM - very happy. Booked one night for my friend and come to visit just want to try the feeling. Had dinner at 5th floor with friend. In general, seems the service is back, just no more familiar faces. Asked if anyone in Sales when talking with reservation, NO.

Maybe will try this month and National Holidays to taste the service hope my "old friend, old home" would be back! Hardware is better than other InterContinentals in Shanghai now just need the services back!

Wait and See by an old friend at InterContinental Puxi!!!

Room Tip: Room 3119 is the best view for a normal stay! Just asking for **19 rooms!
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FrankLeeUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Director of Sales at InterContinental Shanghai Puxi, responded to this review, 4 December 2013
Dear guest, thank you very much for such a warm and pleasant comments to our hotel. We are very proud and happy to be your home away from home, and for sure 100% continue to be. Sorry to respond you so late! We do have all the member benefits back to our loyalty clients like you. Do contact me when you are available, lily.song@icshanghaipuxi.com, I am director of sales & marketing of the hotel, look forward to your coming to stay with us very soon, and look forward to meeting you soon in the hotel.
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Athens, Greece
Level Contributor
80 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 18 July 2013

What can I say about this hotel. Luxury business hotel not so well located.
Besides the lack of communication, which is something that we find all around China, (much better though compared to other) everything else was excellent.

The upgrade is something that really worths trying as there is not such a significant price difference, 40-50USD. Location not so great but not far away from downtown and the expo.

Breakfast excellent with a large choice of local and international tastes. It is slightly like a brunch, which really helps travelers with a significant time difference. Air conditioning too strong, almost cold and really high end electronic appliances in the rooms(Almost everything remote controlled, TV in the mirrors of the bathroom, full extra electronic toilet (a bit scary for a European traveller).

Spa was really good, a bit expensive though, and the indoor pool with an amazing view over Shanghai was good to relax, a bit small though.

Room Tip: The upgrade is something that really worths trying as there is not such a significant price differen...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Konstantinosss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 27 April 2013

Stayed here for 2 days. When we arrived late we were welcomed by a staff at the entrance and then four of us were checked in immediately. The lobby is very grand and makes you feel like you have just entered a palace. We got in after 10 pm so the only option for us to get some dinner was the ground floor restaurant where they also serve breakfast. Service was unattentive, food just about edible and the wine list not worth the paper it was printed on as everything was out of stock! I stayed on the 28th floor and my room was very spacious and I liked the interior design. The also offer an espresso machine but you have to pay 20 rmb for each capsule. I liked the bathroom which had a really good shower and a big bathtub. Also loved the toilet which was ine of those you get in Japan with all these sepcial functions like a dryer! The Sichuan restaurant was very good and I like its ambiance. You can eat there but also order food from the Cantonese restaurant on the 5th floor. Breakfast offered a big selection across western, Chinese and Japanese dishes. The hotel is close to a train station but in the immediate vicinity there is not much except office buildings.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fos_HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 11 April 2013

Excellent rooms but not the best of locations. Very spacious & technically equipped rooms - with great sound and video systems. A nice big tub, huge rain shower, separate & fully automated toilet! Freaky to sit on such gadgets. Good food & good value for money.

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Senthil Kumar A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Shanghai Puxi

Property: InterContinental Shanghai Puxi
Address: No.500 Hengfeng Road, Zhabei District, Shanghai 200070, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Shanghai
#28 Luxury Hotel in Shanghai
#30 Family Hotel in Shanghai
#37 Business Hotel in Shanghai
#56 Romantic Hotel in Shanghai
#96 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — InterContinental Shanghai Puxi 4.5*
Number of rooms: 533
Official Description (provided by the hotel):
Housed in two sleek glass buildings straddling a towering commercial structure in downtown Shanghai, InterContinental Shanghai Puxi is the first international luxury brand hotel in Shanghai’s Zhabei district, a fast emerging premier commercial and business area. With more than 3,125 square meters of state-of-the-art venues it has one of the most extensive allocations of facilities for conferences and social events in the west of Shanghai's Huangpu River. ... more   less 
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Also Known As:
Intercontinental Shanghai Puxi Hotel Shanghai

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