Staff are friendly and check in was reasonably swift - they did insist on blocking £1000 equivalent on the credit card for the stay which was annoying.
Room I got was great - 31st floor, corner, great view, loads of space. Comfortable bed.
Heating / cooling was not great for control - largely too warm.
Lovely bathroom - the wet room style shower does not drain well to the plug and the cleaners must have to push / wipe the water away to get it dry.
At times there is a significant wait for elevators, just 4 lifts for 31 floors of the main towers does not seem enough at times. Muzak is also pumped in - why oh why in a 5 star hotel!
Breakfast unless you go at 6am (which after the first day I did) was chaos, masses of people around the food areas, people randomly sitting down outside of table allocated by staff meant that one time I got back to your table to find someone trying to sitting there.
I used the gym it was very good, cardio, weights and pool. Muzak was pumped into the gym, slow stuff - useless to exercise to. Also curious gym etiquette of many users, using mobile phones whilst exercising - loud conversations and one chap playing games on it to such a degree he almost fell off the treadmill. Spa looked nice - expensive in comparison to other 4 or 5 start hotels in China. Did not use.
Wifi was free, I found it unstable, useable for browsing, but not for business email loads.
Drinks at the bar were also expensive - really well over the top. 50% premium on what I would pay in London.
When I left, my pre-booked taxi was messed up. Despite checking three times the time and that it was done, it came 30 mins early and they could not find me. Another one was called, but it made leaving more hassle than it could have been.
The hotel lacked the service excellence and small details that JW Marriott in Jakarta managed effortlessly. I will try somewhere else the next time I am in China.
- Official Description (provided by the hotel):
- Housed in two sleek glass buildings straddling a towering commercial structure in downtown Shanghai, InterContinental Shanghai Puxi is the first international luxury brand hotel in Shanghai’s Zhabei district, a fast emerging premier commercial and business area. With more than 3,125 square meters of state-of-the-art venues it has one of the most extensive allocations of facilities for conferences and social events in the west of Shanghai's Huangpu River. ... more less
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- Also Known As:
- Intercontinental Shanghai Puxi Hotel Shanghai