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“Hit and miss”

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InterContinental Shanghai Puxi
Ranked #40 of 5,105 Hotels in Shanghai
Certificate of Excellence
Hong Kong, China
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Hit and miss”
Reviewed 19 June 2014

The hotel rooms are the best thing about this hotel, clean, relatively big with all the mod cons. It is let down by the hit and miss service and poor quality of food on offer.

With regards to the staff, I found the more junior members of staff polite, helpful and friendly. At the other side of the scale, the supervisors and managers are arrogant and unhelpful.

The hotel is let down by the food quality. During my stay i went to breakfast between 9.30 and 10. The food often looked overcooked, was cold and looked old. One night the cheese was left uncovered and ended up being covered in flies. No doubt this will then be used at breakfast

Apart from the two above points the hotel is in a good location - perfect for both business and travel.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JCornforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Manager at InterContinental Shanghai Puxi, responded to this review, 30 June 2014
Dear guest, thank you for choosing InterContinental Hotel. Regarding to your experience in our hotel, we are awfully sorry to hear that. Please accept our sincere apologies for the inconvenience caused. We will take corrective measures on food preparation and quality of cooking, also enhancing staff training. Please feel free to contact Reservations@icshanghaipuxi.com at anytime for your future bookings. I look forward to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

Spa and Pool are not very nice....Must be more clean. Spa is too expensive. service is very good....beautiful rooms. Very nice entrance. I suggest to go to this hotel. Good price vs quality. Great breakfast.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Orietta P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Manager at InterContinental Shanghai Puxi, responded to this review, 30 June 2014
Dear guest, thank you for choosing InterContinental Shanghai Puxi. We would be very much delighted to have you back at our hotel and wish you have a memorable stay with us again. Please feel free to contact reservations@icshanghaipuxi.com at anytime for your future bookings. I look forward to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abuja
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2014 via mobile

I was wowed when I first walked into this hotel! The lobby was very grand with beautiful artwork on display along with gorgeous koi fish! The staf were very welcoming and very eager to assist and make sure everything was perfect!! I got an upgrade to the club room which is located in a separate building. WOW!!! The room was massive 65m2 with a wet room, electric toilet and HUGE sunken tub!!! I was very excited and pleased. Simply elegant and very functionally decorated with a travelers needs in mind! The restaurants had a wide range to select from and the hotel is surrounded by shops and other eateries. Simply put this hotel has quickly risen to be one of my favorite hotels in China!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hadiza M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Manager at InterContinental Shanghai Puxi, responded to this review, 30 June 2014
Dear guest, thank you for choosing InterContinental Shanghai Puxi. We would be very much delighted to have you back at our hotel and wish you have a memorable stay with us again. Please feel free to contact reservations@icshanghaipuxi.com at anytime for your future bookings. I look forward to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level 5 Contributor
79 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 2 June 2014 via mobile

This is our 3rd stay, we like to use this hotel as a base when we take trains to Hangzhou, and there's plenty to shop and eat nearby.
Have joined as ambassador so got upgraded to high floor with a great view! Love the space inexpensive Shanghai!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doctrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily S, Manager at InterContinental Shanghai Puxi, responded to this review, 30 June 2014
Dear guest, thank you for choosing InterContinental Shanghai Puxi. We would be very much delighted to have you back at our hotel and wish you have a memorable stay with us. Please feel free to contact reservations@icshanghaipuxi.com at anytime for your future bookings. I look forward to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tacoma, Washington, USA
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 May 2014

Five Star Hotel in all respects! The accomodations were terrific. I was upgraded to a corner unit on the top floor (31). The view wass beautiful with windows in all directions. The room was large and very nice. the breakfast was delicious and came with the room. everyone was extreemely helpful. the lobby was VERY NIce and luxurious.

Room Tip: Ask for upgrade if available
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bangalore
Level 5 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

The glitzy ness of this uber stylish hotel strikes you the moment you enter with a glass sculpture that winds itself along the entire length of this roof the lobby.

Check In was smooth and effortless, the room is huge with a separate shower and tub area. The toilet is also separate with a pot that is more intelligent than most people !!

Nesspresso machine ( I asked for many refills with no additional charge) , iron/ironing board, in room safe, huge TV, fluffy robes, bedroom slippers, luxurious bath amenities , shower options etc all make for a comfy stay.

The gym is fabulous with many options for cardio and weight training . Unlimited water bottles in the gym was very convenient.

The Breakfast buffet was outstanding...Dimsum, buns, western dishes, jap food, Chinese food, a candy counter, baked goodies counter, juices etc etc etc

Service was great and with a smile.....at breakfast, housekeeping, front desk and the gym.

Money (cash) can be exchanged by a bank machine in the lobby...very convenient

Loved this hotel...would love to go back.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abcdindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 24 May 2014

Club tower is located in a separate tower away from the main tower / check-in area. Club room featured complimentary Nespresso machine (with four capsules, including two decaf) and view of the 'courtyard' garden.

Club gym is a bit of a joke, just a small room with one running machine and weights (go to the main gym if you're serious about exercise) but Club lounge is quite good, with unlimited Perrier.

Had breakfast in the main restaurant (also had the option of the Club lounge). Good selection of made-to-order noodles and typical breakfast spread.

Swimming pool (in main building) was nice, but staff required me to wear swimming cap (which they provided), the norm in China. Check-out is done at the front desk of the Club tower.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thetravellinghker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Shanghai Puxi

Property: InterContinental Shanghai Puxi
Address: No.500 Hengfeng Road, Zhabei District, Shanghai 200070, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#28 Spa Hotel in Shanghai
#30 Family Hotel in Shanghai
#37 Business Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#56 Romantic Hotel in Shanghai
#98 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — InterContinental Shanghai Puxi 4.5*
Number of rooms: 533
Official Description (provided by the hotel):
Housed in two sleek glass buildings straddling a towering commercial structure in downtown Shanghai, InterContinental Shanghai Puxi is the first international luxury brand hotel in Shanghai’s Zhabei district, a fast emerging premier commercial and business area. With more than 3,125 square meters of state-of-the-art venues it has one of the most extensive allocations of facilities for conferences and social events in the west of Shanghai's Huangpu River. ... more   less 
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Also Known As:
Intercontinental Shanghai Puxi Hotel Shanghai

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