I Booked the room directly at IHG site based on their price guarantee program. Then I found at least 3 international sites selling the same room at least 25% cheaper. But they rejected to offer he same rate as other sites by saying they now bill is at CNY, but other sites even quoted in CNY, final charge are in USD. They said no matter how much cheaper other sites after currency conversion, unless other site can charge me in CNY, their policy is still not accept the claim. It's 25% cheaper n I booked 4 nights, the total difference in amount is over 200 usd but still not valid.
Another unreasonable point is, they said unless I book thru IHG site, or else even I stay there, my stay still can't accrual points. U are charging 25% more, how could I book with u direct???
Also inside their website , they said IHG member can get free wifi in room. I booked their deluxe room, which is the 3rd most expensive grade just after the club room, but they still said because I'm basic member, no free wifi can offer.....
I'm so disappointed for this hotel. How could a five star hotel not having free wifi ? Especially I'm not booking the cheapest room and is their member..... This is an incredibly bad service I've ever experienced from a five or even 4 star hotel
- Official Description (provided by the hotel):
- Housed in two sleek glass buildings straddling a towering commercial structure in downtown Shanghai, InterContinental Shanghai Puxi is the first international luxury brand hotel in Shanghai’s Zhabei district, a fast emerging premier commercial and business area. With more than 3,125 square meters of state-of-the-art venues it has one of the most extensive allocations of facilities for conferences and social events in the west of Shanghai's Huangpu River. ... more less
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- Also Known As:
- Intercontinental Shanghai Puxi Hotel Shanghai