Our stay was a mixed bag. Arrival was welcoming, check in fast and efficient but we had to go through the usual offer of an upgrade for some ridiculously expensive price per night, offering very little really. The room was luxurious, beds reasonably comfortable (except the pillows made for giants) and the bathroom was beautiful and well stocked with products. However, you can be in the best room anywhere and if the air conditioning is not functioning properly, sleeping is a real problem. When we complained we were told there was only a fan at this time of year and for cooler air, open the window. In China the foul smelling air is not what you want to breathe in all night but we had no choice. The other disappointment for us was the French restaurant on the second floor which looks nice but is a total sham. We booked and found ourselves the only customers in the place. When we asked for some white wine they had none available. We left. Don't expect a taxi at the front door. We waited a long time for one, although the staff did try very hard to accommodate our needs. The internet speed is very frustrating and drove us out of the hotel each day to find better access elsewhere. Overall, this hotel has a fantastic location but what you see is not exactly what you get.
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