Despite many positive comments on TripAdvisor which influenced my decision to stay in this hotel, I must say I was very disappoointed and I would not recommend this hotel.
First, interior design of the hotel was very awkward and I felt the room was too busy with so many little "Chinese" themed objects which in my view were placed with very poor taste. Perhaps the rooms were designed by an interior designer from the west based on his interpretation of Chinese culture. (I noted that InterContinental Hotel Group created the Indigo brand of hotels to introduce local, indiginious cultural element in the design of the hotel interior and services.) On top of this, it was so awkward to lay down on the bed to directly face a mini bar placed straight ahead of me. The mini-bar also had a hanging advertisement on the glass door with wording "today's special: energy drink on sale, normally 45 Yuen but it is 38 Yuen today." I never saw a mini bar item on sale and an advertisement for it. The TV was located on the right hand side of the bed so I had to turn my neck to the right from the bed in order to watch the TV. (Why didn't they simply swap the location for TV and mini-bar!)
Second, I felt that the hotel would greatly benefit from better employee training. At the breakfast, I requested ice water but the waiter brought me a glass of hot water. When I requested "ice water," he brought the water in his hand, holding the mouth of the glass with his fingers. I did not drink the water because his finger print was left vivid all over at the edge of the glass.
Worst thing came at the front office when I approached to seek assistance in calling the room of my travelign companion who was staying in the same hotel. An employee named "Derek" refused to call the room for me and said it is the hotel's policy not to distrub the guest in the hotel unless it is for emergencies. I spoke again slowly and more clearly that I just wanted to call my colleague in the room to leave him a message but he insisted he would not. He even said "it is not my duty to call the guest for you." I was astounded by his attitude and poor manner. The staff (Derek) would benefit from some intensive attittude training he would want to continue to work in the hospitality industry.
Overall, my experience of this hotel was rather unpleasant and I will definitely not recommend my colleagues or freidns to stay in this hotel. While I have been a loyal member of IHG's Priority Club, I was disappointed with the brand Indigo and I will most likely avoid to stay in another Indigo Hotel.
- Official Description (provided by the hotel):
- Hotel Indigo’s first property in Asia Pacific opened its doors in December 2010. Sitting directly on the Huangpu riverfront, Hotel Indigo Shanghai on the Bund assures not only spectacular views of both the historic Bund and dramatic Pudong skylines, but an upscale boutique hotel experience where the focus is on inspired service, fresh and vibrant design reflecting the local neighbourhood, and providing guests with an authentic taste of today’s Shanghai, where old and new converge. Featuring 184 rooms, including 23 suites, each individually designed room at Hotel Indigo Shanghai on the Bund provides all of the creature comforts expected from an upscale boutique property, but they are anything but ordinary. Maximizing the spectacular views and combining traditional and modern Chinese design and bespoke pieces, each room provides an intimate haven and unexpected details – be it the walk in “shell shower” featured in a number of guest bathrooms, the oversized wet room with spectacular views, the reclaimed Shikumen brick feature wall or the hidden refreshment bar with individually designed tea sets. All Guests can enjoy the bund view at the public areas. Attention： The Shanghai Regulations on Smoking Control in Public Places took effect on March 1, 2017. Hotel can’t offer smoking room and smoking has been banned in indoor place. ... more less
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