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“Shanghai Indigo on the Bund”

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Hotel Indigo Shanghai on the Bund
Ranked #24 of 5,105 Hotels in Shanghai
Certificate of Excellence
New York City, New York
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Shanghai Indigo on the Bund”
Reviewed 15 May 2014

This hotel was a kick and a half--be SURE you get a river view room looking across the river (our room originally wasn't but we upgraded and got them to include breakfast with it).
I can't remember why we chose it from the US but it turned out to be much higher end than anything we could stay in here and of course no where near as expensive so we wound up having an experience (warm toilet seats--couldn't get myself to put them on energy saver) that we would never have here (and in China, confusing). Very good concierge staff in terms of helping us get around.

Room Tip: I'm not sure high is so important, but river-side absolutely is.
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
1 Thank 10Rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 20 May 2014
Greetings 10Rick-

I must say I got a kick out of reading your comments concerning your recent stay with us here at Hotel Indigo. Because having grown up in the states and visiting New York a few times in my day there is no way one would find such an amazing combination of location, innovative design, spacious rooms, amazing views and amenities and such a friendly staff at 5-10 x our rates.

I sure hope that we will be able to welcome you back to both Shanghai and the hotel indigo soon. And the team is sure glad that you were able to uncover this gem of a property from your desk top in the States.

Christoph
General Manager
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Busan, South Korea
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2014

Everything is as per what the hotel promises on their web page. From check in to check out, to the rooms, dining and bar, a very comfortable experience with great service from the all staff especially Mr Anthony Shi and his front office colleagues.

  • Stayed May 2014, travelled on business
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Helpful?
1 Thank Anthony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 15 May 2014
Dear Anthony W -

Such a pleasure to read that the team were able to make your recent stay here in Shanghai a memorable one. A great service experience starts with the caring and passionate attitude of the staff and none better exemplify this than our front office team lead by our Front Office Manager Anthony Shi and will make certain they receive special recognition for their efforts.

I hope we will be able to welcome you back to Shanghai soon and look forward to meeting you in person.


Christoph
General Manager
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Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 May 2014

I initially picked this Hotel due to the location on the Bund river, it is directly on the Bund and had great views of Shanghai it is on the old side of the river and about a kilometer to the old colonial district which was great as it was not in the madness of the city.
I chose an Executive room which was located on the corner of the building was exactly like the photo's it had great views out of both sides onto the Bund and also of the Colonial district. It is a new hotel and everything was great condition. Bathroom had a wet room with a huge shower as well as bath this also had views of the Bund.
Breakfast was upstairs in the restaurant and had a good selection and food was quite tasty and satisfying.
The have two bicycles you can hire for the day and to explore the city which was great and I got out on them for a couple of hours and nearly getting lost it was good to see things I would not normally see.
Staff were very friendly and helpful in all areas. It was a pleasant stay. Thank you.

Room Tip: Executive room was worth it for the view get one on the Colonial side of the building.
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  • Stayed April 2014, travelled on business
    • Value
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Helpful?
Thank mrcraigmcg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 15 May 2014
Greetings mrcraigmcg-

Excited to hear how much you not only enjoyed the facilities and spectacular views found around every corner of the hotel but also explored the neighborhood the stories from which much of the design and service culture were inspired from.

I do hope we will have the opportunity to welcome you back to hotel Indigo soon.


Christoph
General Manager
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Prague, Czech Republic
Level 6 Contributor
145 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 12 May 2014

We have just returned home after 10 day trip to China and our first 4 enjoyable days and nights we spent in Indigo Hotel.
In case someone likes this review and will read our other reviews of hotels and restaurants during this trip please note that we visited every place with our 10 year old daughter.

Of course, many thanks to all fellow reviewers on Tripadvisor, who provided us with a lot of valuable tips and advices!

We arrived quite early, at 8:30 am (it took us 45 min to get there from Pudong airport and cost RMB 170, which is less than $30) and were sure that we would have to store our luggage before our room is ready. But surprisingly room was available! It was Deluxe Old Town view room 1705 for two, but queen beds were wide enough to comfortably accomodate three of us. Great pillows. Both bedroom and bathroom (with both rain shower and bath with TV) were spacious and convenient. Unusual high end toilet system requires some time to understand how to use it. But then one has a lot of fun.

Indigo is a designer kind of hotel and sometimes design interferes comfort. Not here! We liked everything in our room, lobby and restaurants. Old Town view did not disappoint us at all. We would ruther say that now it gives a unique opportunity to see disappearing old streets of Shanghai. And as breakfast area, swimming pool and Char bar and restaurant offer killer view of Pudong and Bund only, it is may be an advantage to have different view from your room. Yes, construction in front of the window is not pretty, but we did not hear any noise.

From the first minute in Indigo we felt great. Room was ready, reception staff was more than kind and helpful, luggage was delivered before we could enter the room and a bottle of very good French wine with a hand written welcome card from General manager awaited. Later Jackson Zhou, assistant front manager, sent another bottle to us... He helped us to check in for domestic flight to Hainan three days later also. Another great manager, Mr. Leon Lu, was extremely attentive to our needs. Numerous small issues were addressed, different reservations were confirmed or done, privat trip to pleasant canal town of Zhujiajiao was organised. And we should mention here that Leon found the most reasonable price for that tour and saved a lot of our money. Thank you again, gentlemen!
Honestly, we can remember only one of Relais & Chateaux hotels in Switzerland where roughly 10 years ago we got such a service.
Location is perfect in our opinion. Hotel is just on the southern end of a "new", prolonged Bund and very close to Old town and Yugarden. We mean walking distance.

Great breakfast! If it is in your room rate you can use an extensive buffet and order one of their menu meals free. Omelet with your choice of anything is highly recommended! Unlimited fresh coffee.

All in all Indigo impressed us a lot. Excellent hotel. Once in Shanghai again we will stay there.

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank Irina94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 15 May 2014
Greetings Irina94 from Prague,

From one beautiful city to another - I was so pleased to read your wonderfully detailed review on TripAdvisor of your recent stay with us and time in Shanghai.

As a seasoned traveler it is clear that you know what you like and what it takes to execute and thus happy to hear how you enjoy both the style and amenities found through out the hotel.

It was particularly kind of you to mention two of the hotel's super stars Jackson and Leon who both so epitomize the very definition of inspired and passionate service. I will make sure that they are also recognized for same.

Please do reach out to me upon your return to Shanghai as we would love to treat you to another excellent stay with hotel Indigo and have a chance to meet in person -


Christoph
General Manager
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Stockholm, Sweden
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 May 2014 via mobile

So why did we chose to stay here? Well, it's on the bund and the interior design looked cool.

It's only worth it to stay on the bund if you get a nice view of the famous buildings on the other side of it. So we paid extra to do so, "river view" they said. We didn't get what we paid for.. We got a view of a construction site (with the noise that goes with it). When we complained, indigo hotel staff told us there was nothing they could do since we booked through an agent. Talk about bad service!

The hotel is terribly located in the middle of constructions. There are no nearby restaurants, no convenience stores and about 1 km to nearest subway station.

Room quality? Well, the shower fixture is no longer wall mounted and if you try to switch nozzle, water sprays everywhere. The light in the bathroom blinks and makes a noise, does not feel safe :|

Sure, the interior design looks cool, good job. But over all this hotel is not worth the money.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank sj_someone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 15 May 2014
Dear sj_someone

I wish to begin by sincerely apologizing for your hotel experience to have fallen so short of your expectation and that our front desk host set into motion a series of disappointments which could have easily been avoided had we been more in tune with your needs.

As the hotel in fact has four river view categories each with a successively higher rate ie the South Facing River View room does in fact look over the current construction and extension of the Bund Board Walk towards the cool docks. However the hotel also offers rooms which face east with the river and then Pudong and its amazing sky line right before you or our premium River View Room which are in fact called Bund View rooms that look up the river to the North and directly down the famous promenade and finally our Executive rooms which sit on the north east corner with breath taking views of both the Bund and Podung. Again I apologize that we did not better review these options with you upon check-in.

Again it is a shame that you did not let us know how we might help you with respect to sites to see or restaurants and shops you might want to visit just a short walk or bike ride away -as the neighborhood is in fact rich with both and only getting better. We even have Bikes for our guests to use and explore both at their leisure.

I do hope upon your return to Shanghai that you will reach out to me here at hotel Indigo and allow me to demonstrate the true passion for service and guest experience all our staff strive to enliven every day.

Christoph
General Manager
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Singapore
Level 6 Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 9 May 2014

In real estate they always talk about Location, and this hotel has location working for and against it in so many ways. In regards to the views from the hotel, this may be the best hotel location in all of Shanghai. Located down at the end of the bund you can see old Shanghai on one side and the new gleaming built up side of the river as well. And the river view is fantastic as well, the constant traffic flow is intriguing and mesmerizing. This hotel is also the only one, that I could find, that is located directly on the river, not across the street from the river and the "Boardwalk" However this is where the location starts getting odd. With direct access to the boardwalk this hotel has a unique advantage, however their direct entrance is closed and unused, forcing you to walk around and down to the main entrance, like all other bund hotels. I would really expect them to take advantage of this connection, but they don't. Also with the location, there is nothing around the hotel, a lot of construction, and I imagine great potential, but currently nothing convenient. The closest restaurants etc... are either 1km walk to the "Cool Docks" or 1-2km to the high end traditional bund area. The construction is extending the boardwalk down towards the cool docks and I expect the nearby construction will bring many more facilities, but currently it feels very isolated.

Aside from the location, the hotel is fantastic amazing rooms, and great guest service. I would highly recommend this hotel to anyone, but be prepared, for a bit of a hike or many taxis.

  • Stayed April 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Jasher0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 15 May 2014
Dear Jasher0

Thank you for taking the time to share you comments with us as they help me and the team to remain focused on whats important and relevant to our valued guests.

Yes, Shanghai's ever changing Urban landscape provides both new and exciting opportunities for our guests to visit but during their development the inconvenience of construction. As the Bund grows South and extends all the way to the cool docks new restaurants and retail shops will begin to open in the coming year only further enhancing the many fantastic amenities and awesome views the hotel is already so well know for.

I hope we will be able to welcome you back to hotel Indigo over the coming months and years to witness and enjoy this further transformation of our neighborhood.

Christoph
General Manager
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oliver
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 May 2014

was there 2 nights for business, staff was ok, restaurant up on top was good but very expensive. Hotel room was very nice. good location sort walk to shopping and great alleys to get lost in to find local food.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank bradcoliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai_Indigo, General Manager at Hotel Indigo Shanghai on the Bund, responded to this review, 6 May 2014
Dear Bradcoliver -

Looking at your past submissions clearly you are a world traveler and have had occasion to stay in many great hotels. We do appreciate you comments concerning the physical pant of the hotel its rooms , location and amazing views but am saddened that our staff were not able to make a better impression on you.

We do strive to engage all of our guests and do whatever we can to help them enjoy their stay with us as best they can. I do hope we will have another opportunity to welcoming you back to the hotel Indigo here in Shanghai on the Bund and demonstrate just that.

Safe Travels

Christoph
General Manager
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Additional Information about Hotel Indigo Shanghai on the Bund

Property: Hotel Indigo Shanghai on the Bund
Address: No.585 Zhong Shan Dong Er Road, Huangpu, Shanghai 200010, China
Phone Number:
Region: China > Shanghai Region > Shanghai > South Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 5,105 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Indigo Shanghai on the Bund 4.5*
Number of rooms: 184
Official Description (provided by the hotel):
Hotel Indigo’s first property in Asia Pacific opened its doors in December 2010. Sitting directly on the Huangpu riverfront, Hotel Indigo Shanghai on the Bund assures not only spectacular views of both the historic Bund and dramatic Pudong skylines, but an upscale boutique hotel experience where the focus is on inspired service, fresh and vibrant design reflecting the local neighbourhood, and providing guests with an authentic taste of today’s Shanghai, where old and new converge. Featuring 184 rooms, including 23 suites, each individually designed room at Hotel Indigo Shanghai on the Bund provides all of the creature comforts expected from an upscale boutique property, but they are anything but ordinary. Maximizing the spectacular views and combining traditional and modern Chinese design and bespoke pieces, each room provides an intimate haven and unexpected details – be it the walk in “shell shower” featured in a number of guest bathrooms, the oversized wet room with spectacular views, the reclaimed Shikumen brick feature wall or the hidden refreshment bar with individually designed tea sets. All Guests can enjoy the bund view at the public areas. Attention: The Shanghai Regulations on Smoking Control in Public Places took effect on March 1, 2017. Hotel can’t offer smoking room and smoking has been banned in indoor place. ... more   less 
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