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“Wonderful hotel with impeccable service”

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Jumeirah Himalayas Hotel Shanghai
Ranked #15 of 5,112 Hotels in Shanghai
Certificate of Excellence
Reviewed 14 July 2013

Great location with a wonderful array of restaurants and shopping close by. Train station out the front door to take you anywhere in Shanghai you need to go. The service was amazing with suggestions on restaurants and shopping that were spot on. The rooms are very clean and modern with fantastic bathrooms. There is a great range of restaurants in the hotel that cater for most tastes if you do not want to venture outside and a day spa that is well priced and with great therapists.

The indoor pool and gym are of the highest standard with a tranquil garden to perform your morning Thai chi. I would highly recommend this hotel and would put it in my must return list.

Room Tip: Stayed in 1207 was excellent.
  • Stayed: July 2013, travelled on business
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Thank wantbetterservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_John_Roberts, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 2 August 2013

Dear wantbetterservice,

Thank you for taking the time to share your feedback on TripAdvisor.

I was delighted to read that you had enjoyable stay with Jumeirah Himalayas Shanghai, and that you were pleased with the service and facilities, also with the convenience of the location. I appreciate you recommending Jumeirah Himalayas Shanghai very much, and I do hope we will have the pleasure of welcoming you back again in the near future.

Sincerely,
John Roberts
General Manager

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Reviews (719)
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374 - 380 of 719 reviews

Reviewed 12 July 2013

from the minute you enter this hotel, the look, the feel, the genuine and perfect service, you wont want to stay anywhere else in Pudong. The rooms are large, spacious and very light with the floor to ceiling windows. The Japanese restaurant here is also a must as the food is to die for from the great chef and the lobby has a fantastic luxurious feel to it.
Thanks to all for looking after me and see you again next year

Room Tip: if you can, the suites are a must with even a guest bathroom.
  • Stayed: June 2013, travelled on business
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Thank babyvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_John_Roberts, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 2 August 2013

Dear babyvic,

Thank you for posting your review on TripAdvisor, following your stay at Jumeirah Himalayas Shanghai.

I am very pleased to see that you were so happy with your stay in the hotel, and especially appreciate your comments concerning the fabulous feeling of the stay experience.

We certainly look forward to welcoming you back to Jumeirah Himalayas Shanghai, hopefully in the very near future.

Sincerely,
John Roberts
General Manager

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Reviewed 9 July 2013

Having visited Shanghai quite a few times, I recently stayed at the Jumeirah Himalayas hotel in Shanghai as I was there for the Mobile Aisa Expo in June. It was one of the best hotel experiences I have ever experienced. The staff were more than accomodating and the service was second to none.

The facilities were great, the gym is really well equipped and they offer a complimentry pilates class. There is a wide selection of food to chose from as well as fantastic breakfast.

The style of the hotel is modern with a Chinese twist. The rooms are big and the beds are incredibly comfortable. The staff are always polite, greeting you and offering to help.

I could not recomend it more, amazing hotel !

  • Stayed: June 2013, travelled on business
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Thank Tallulah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_Hotel_Manager, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 10 July 2013

Dear Tallulah K,

Thank you for posting your review concerning your recent stay at Jumeirah Himalayas Shanghai, on Trip Advisor.

We were very pleased to read that you enjoyed your visit to the hotel so much, and that you felt such a positive review was in order. We are happy to have had an impact on your visit to Shanghai. Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Himalayas to continue providing the best service experience.

I will be sure to share you kind feedback with the team and we all look forward to welcoming you back in the not too distant future. And, once again, thank you for your comments and support.

Sincerely,
John Roberts
General Manager

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Reviewed 8 July 2013

Quite simply, this is the place to stay in Shanghai. First class service, inspiring and stylish decor, impeccable food and the warmest welcome possible. Outstanding. Thank you John, thank you Sonny, look forward to seeing you again soon.

  • Stayed: June 2013, travelled on business
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Thank PCR1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_Hotel_Manager, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 10 July 2013

Dear Patrick R,

Thank you for staying with as at Jumeirah Himalayas Shanghai and for taking the time to post a review on Trip Advisor.
We were really happy to hear that you enjoyed your recent visit to the hotel and I am glad to have met you, and to have helped in the enjoyment of your experience.

I will definitely share your feedback with the team and we all look forward to welcoming you back in the near future.

Sincerely,
John Roberts
General Manager

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Reviewed 7 July 2013

I was in China for business back in April and this was the conference hotel. Beautiful, austere, modern, efficient, friendly, elegant. Best place I've stayed at. Terrific location on top of a subway stop that allowed me to visit anyplace in Shanghai. The breakfast and dinner buffets are to die for. When I visit China again I will stay here again. Though tipping is not generally recognized in China, you'll want to tip here. Superb staff. This spa is other worldly. I almost expected to see Sean Connery working out next to me. I imagine my buff body probably intimidated him though.

Room Tip: I imagine all rooms are elegant. Higher up of course is always the best view.
  • Stayed: April 2013, travelled on business
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Thank TheZipMeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_Hotel_Manager, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 10 July 2013

Dear TheZipMeister,

Thank you very much for your recommendation on Trip Advisor, following your recent stay at Jumeirah Himalayas Shanghai.

It is indeed very gratifying to learn that you appreciated the hotel and the service levels you experienced, for which Jumeirah is renowned. Your kind comment about your breakfast and dinner buffet experiences are also highly appreciated.
Thank you once again for your kind words. We certainly look forward to welcoming you back at Jumeirah Himalayas, hopefully in the very near future.

Sincerely,
John Roberts
General Manager

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Reviewed 6 July 2013

I recently stayed at the Jumeirah Himalayas hotel in Shanghai and I have to say it's the one of the best hotel experiences I have had, not just in Shanghai, but in the world. Their attention to details is second to none, their customer service is exceptional and everyone is treated like a VIP guest!

The hotel in Shanghai is authentically Chinese inside, capturing the cultural beauty of the region. Ask someone about the ancient pergola in the middle of the lobby and who it belonged to and also ask the meaning of the tibetan scripture written high around the walls of the lobby.

The staff are very welcoming, gretting at the entrance all day, every day and ensuring you are well looked after. Even a drink in the bar has been well thought out, with world renowned drinks available and complimentary snacks as you are seated.

As I said, one of the best hotel experiences in the world! Highly recommended.

Trevor McLachlan

Room Tip: Ask for a corner room for the best views!
  • Stayed: June 2013, travelled on business
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Thank TrevorM1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_Hotel_Manager, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 10 July 2013

Dear TrevorM1972,
Thank you for taking the time to share your feedback on Tripadvisor following your recent stay in Jumeirah Himalayas Shanghai.

We are delighted to read that enjoyed your stay so much, and very much appreciate such a positive review of the facilities and service. It is very gratifying to know that we met and perhaps even exceeded expectations on a variety of issues. I am particularly glad that you enjoyed the art and design elements – we are very proud of the Chinese heritage of the design, and the blend with modern features to deliver e unique product. Perhaps on your next stay you may also enjoy the Lobby iPod art tour program. With the support of Apple, the hotel lends iPod nano pre-loaded with information in English and Mandarin featuring the artworks on display and explaining the Feng Shui elements of the hotel.

Thanks you once again, TrevorM1972, for your comments. We certainly look forward to welcoming you back to Jumeirah Himalayas in the near future.

Sincerely,
John Roberts
General Manager

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Reviewed 1 July 2013 via mobile

Stayed in the hotel for ten nights for a work event so can't comment on value for money but I can say that the service and rooms were an excellent standard!
The staff couldn't do more for me...very friendly and the personal touches in the room were great!
Also loved the breakfast buffet :)

  • Stayed: June 2013
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Thank Sundreamer85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JR_Hotel_Manager, General Manager at Jumeirah Himalayas Hotel Shanghai, responded to this reviewResponded 10 July 2013

Dear Sundreamer85,

Thank you for taking the time to share your feedback on Tripadvisor, following your recent stay in Jumeirah Himalayas Shanghai.

I really appreciate very much your acknowledgement of such positive elements of your stay – in particular the rooms and service. I will be sure to pass on your comments to all departments, so that they may share them with the people who contributed to your enjoyment of your stay. They will find such a positive review of the hotel and of their work very motivating.

Thank you once again for your comments. We look forward to welcoming you back to the Jumeirah Himalayas in the very near future.

Sincerely,
John Roberts
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Himalayas Hotel Shanghai

Address: No. 1108 Mei Hua Road, Pudong New District, Shanghai 201204, China
Region: China > Shanghai Region > Shanghai > Century Park , Shanghai New International Expo Center
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 5,112 Hotels in Shanghai
Price Range: £132 - £264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Himalayas Hotel Shanghai 5*
Number of rooms: 393
Official Description (provided by the hotel):
Jumeirah Himalayas Hotel Shanghai is perfectly placed for business and leisure. Located in the heart of Pudong, the hotel is directly opposite the Shanghai New International Expo Centre and close to the green expanse of Century Park. Metro line 7 is accessed directly from the basement of the Himalayas Centre, allowing easy citywide connections. The Maglev train station is just a short walk away for speedy seven-minute transfers to/from Pudong International Airport. Construction of the Himalayas Centre started in 2006 under the direction of world-renowned architect Arata Isozaki, who also created the Barcelona Olympic Stadium and Los Angeles MoMA. Jumeirah Himalayas Hotel opened in March 2011. Inspired by Chinese cultural elements and traditional feng shui principles, architect Arata Isozaki designed the landmark Himalayas Center, where Jumeirah Himalayas Hotel is located. A three-dimensional Urban Forest comprising dramatically sculpted columns defines the central section of the Himalayas Centre. It also carries an important loading capacity function and provides an arresting entrance to the Jumeirah Himalayas Hotel. Tien Shu Patterned Walls Wrapped around the base of the two towers presents a conceptual interpretation of ancient Chinese characters from the Tien Shu by Cang Jie. Special windows have also been custom made to subtly insert between the characters allowing light to flood the hotel interiors. The Jumeirah Himalayas Hotel tower is constructed in the form of the Yu Cong, an ancient Chinese ritual object formed from an outer square representing earth, and inner circle representing heaven. The cylindrical atrium stretches 14 levels through the centre of the tower. ... more   less 
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