We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice Stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Ritz-Carlton Shanghai, Pudong
Ranked #3 of 5,159 Hotels in Shanghai
Certificate of Excellence
Reviewed 22 June 2013

Stayed here for business, on short notice. The rooms were clean and huge. Very nice bathroom with an unbelievable bath and shower...perfect after a 15 hour flight. The executive lounge was very nice and the morning buffet had plenty of choices. Was in a smoking room, but hard to tell.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank LRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCPD, Public Relations Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 24 June 2013

Thank you very much for letting us know your positive feedback during your stay with us. The ladies and gentlemen of The Ritz-Carlton Shanghai, Pudong look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,668)
Traveller rating
Traveller type
Time of year
Language
  • More languages

960 - 966 of 1,668 reviews

Reviewed 19 June 2013

I stayed in Ritz, Pudong few years ago and the experience was good but it appears that the service standard has dropped. I have a high expectation of the hotel but the overall experience of my recent stay is below my expectation. I stay here for 5 days and I observed the following:
1. the bellboys are not very attentive
2. the cleanliness of the room is average and the room seems to be worn out. Mildew is found in the tiles of the shower/ bath unit, which is not acceptable (see pictures below)
3. the equipment of the gym is not cleaned immediately after use.
4. Staff's attention to hotel guests is average

I hope Ritz will resume its high standard.

Room Tip: I stayed in a corner room with a view of the Bund (Puxi).
See more room tips
  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank RichieShanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCPD, Public Relations Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 20 June 2013

Dear Guest: Thank you for your valuable comments. We sincerely apologize for the unpleasant experience you had. We would very much like to connect with you directly to further understand your experience. If you can kindly let us know of your contact details, that would be most appreciated

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2013

Stayed for 5 nights on a business trip so got good use of the room and hotel facilities. Very hard to find fault with any aspects of the hotel. The room I had on the 43rd floor had great views of the Bund and was extremely comfortable. Bathroom has a separate free standing bath (from which you can also watch tv) and large shower, double sinks, and with high quality toiletries. Bottled water is replenished daily. Gym is modern with a wide range of equipment and located on a high floor so you overlook the city. Staff in all parts of the hotel are clearly very well trained - efficient and friendly and helpful. Location wise it is next door to the IFC mall (high end shops), but also easy to get around the Pudong side of Shanghai, and only a short taxi ride or metro trip to the other side of the river. The lobby is on the 50th floor but the rooms are on the lower floors, so you do need to take two lift trips each time via the reception level to get from you room to the ground and back, which is fine when you get used to it, less so if you're in a hurry, and you do wonder why the hotel is designed this way! Would definitely recommend as a high end/business stay on the Pudong side of the river but search out for a competitive rate.

  • Stayed: June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank nickworld08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCPD, Public Relations Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 12 June 2013

Thank you very much for letting us know your positive feedback during your stay with us. The ladies and gentlemen of The Ritz-Carlton Shanghai, Pudong look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2013

We live in Shanghai, but needed a little mini get away! What a better way than to go to the Ritz! This property is pretty new, great service, well appointed rooms. Worth every penny! We spent a few hours in the spa (highly recomend their massage, one of the top in town) and enjoyed room service and breakfast the next day in the Lounge. The view is spectacular from the club rooms by the way! The evening cocktails in the lounge were great with amazing food (even a freshly made to order risotto)! The property is attached to the IFC Mall which has everything you could want or need, so if you are visiting from out of town this is a huge plus. In addition the overall location is great, walking distance to so much!

Room Tip: Ask for a view of the Bund! Club level rooms face Pearl Tower!
See more room tips
  • Stayed: May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ppour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCPD, Public Relations Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 30 May 2013

Thank you very much for letting us know your positive feedback during your stay with us. The ladies and gentlemen of The Ritz-Carlton Shanghai, Pudong look forward to welcoming you back in the near future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2013

We stayed here as part of the Viking River Cruise package. Great choice on the part of Viking River Cruise. Only thing that they should have added on was free Wi-Fi in the room. Should not have to go down to the lobby to connect. Room super, food great...well it is the Ritz Carlton!

  • Stayed: August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2013

Stayed here two Times and by far this is a First Class hotel in terms of service the rooms are breath taking the signature scent that you small as soon as you enter the lobby, but for the same price you can find better hotels in Shanghai, which is an issue for me since if im paying +400 US per night i expect to be getting top notch service which you get but there is some things you need to put into consideration:

1. Location is a problem getting out and in the area, since a lot of taxis refuse getting you out of the area due to traffic.

2. the hotel car service is 10 times other hotels and with a very bad service, for instance i rented a car to Huzhou which is an hour drive by car for around 3200 RMB, while you can get it from other companies for around 1000 RMB, and the car was very dirty and smelly and not what i paid for, but never the less for the non business traveler it shouldn't be an issue.

3. The hotel is next to IFC mall which is a bonus since there is the best restaurants in Shanghai and you can do a lot of shopping.

in General its an amazing hotel but not perfect...

Room Tip: Bund View room
See more room tips
  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Abdulaziz_Anakin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCPD, Public Relations Manager at The Ritz-Carlton Shanghai, Pudong, responded to this reviewResponded 27 May 2013

Dear Guest,

Thank you for your valuable comments. We sincerely apologize for the unpleasant experience you had. We would very much like to connect with you directly to further understand your experience. If you can kindly let us know of your contact details, that would be most appreciated.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2013

I think this wins hands down for me for 2012, park hyatt being a close 2nd coz' i like the style of park hyatt better.

But this is very flamboyant while Park hyatt feels more modern and cold (which i kinda like).
Where this hotel shines is in the bar on the top floor is simply amazing with the best rooftop view of the city, the breakfast buffet is great with a lot of choices. the spa is luxurious, the infinity pool that goes all the way to the edge of the window is breath taking, the professional service of the concierge staff and front desk. It really wins.
beneath the hotel is the IFC mall....which has a amazing collection of restaurants and stores. I really enjoyed this place better than most areas because of the restaurants below.

only negative is the toilet....i wish they installed TOTO automatic toilets like most highend places or even boutique hotels....

Also, in most of these highend chains...they never give out free wifi...

aside from these 2 things....i still love this hotel and will definitely come back.

http://smu.gs/16V02yl

Room Tip: go visit the rooftop bar!
See more room tips
  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank neversummer1911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Lujiazui
Mandarin Oriental Pudong, Shanghai
The Bund
Waldorf Astoria Shanghai on the Bund
Lujiazui
Four Seasons Hotel Shanghai at Pudong
Show Prices
Show Prices
Show Prices
Lujiazui
Grand Hyatt Shanghai
Grand Hyatt Shanghai
#30 of 5,159 in Shanghai
2,434 reviews
Jing'an
The PuLi Hotel and Spa
The PuLi Hotel and Spa
#4 of 5,159 in Shanghai
1,505 reviews
Lujiazui
Pudong Shangri-La, East Shanghai
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton Shanghai, Pudong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Shanghai, Pudong

Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#182 Best Value Hotel in Shanghai
Price Range: £235 - £487 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Official Description (provided by the hotel):
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Ctrip TA, Odigeo, TripOnline SA, Travelbag, Hotels.com, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L. and Cancelon so you can book your The Ritz-Carlton Shanghai, Pudong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing