We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
The Ritz-Carlton Shanghai, Pudong
Ranked #3 of 5,105 Hotels in Shanghai
Certificate of Excellence
Geretsried, Germany
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent!”
Reviewed 25 November 2013

One of my favorite properties, worldwide....

+ service is outstanding (staff is skilled, friendly, helpful)
+ all food served in the club lounge is outstanding
+ the rooms are spacious and clean
+ sleeping comfort is outstanding (I don't even sleep that good at home ...)
+ perfect location (IFC)
= the property gets older, but well maintained
- hotel restaurants are too expensive, but the quality is usually good

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Philipp K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,537 reviews from our community

Traveller rating
    1,255
    205
    50
    15
    12
See reviews for
185
249
86
696
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (216)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cardiff, United Kingdom
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 November 2013

Stayed here for 10 nights on business and used the conference facilities also. Service was excellent throughout the hotel and food was delicious. Rooms were fantastic although I did not have the best view!! Cocktails in the bar were great, beer was a little expensive but you expect that from a 5 star establishment. Great rooftop bar and swimming pool has great views over Puxi.

Room Tip: City view is obviously the better.
See more room tips
  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CHRIS D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Tennessee
Level 5 Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 November 2013

I had never been to Shanghai until this trip (16 - 19 November, 2013). What a city! The hotel is gorgeous, people very friendly. Was a little surprised at the lack of English or understanding English as well as i would have expected for Shanghai. Rooms were unbelievable - lived like a king! I had been upgraded to a river view and could see the magnificent skyline from my room. You walk in and the drapes automatically open for you. There is a bath tub that is contoured to fit your body in the bathroom and where you can look out of the windows or watch your own private flat screen tv at the foot of the tub! Additionally everything is controlled by a touch of a button makes it very easy to open/close the drapes, turn the lights on/off, etc. Food in the restaurant was excellent (a little pricey but to be expected in a Ritz Carlton and in Shanghai, China). I will definitely come back to the city and to the hotel. It is definitely a very modern and luxurious hotel. .

Room Tip: ask for an upgrade to a river view - well worth it!
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 November 2013

I stayed here for a week on business and took along my wife and baby for the trip. We thoroughly enjoyed staying at this hotel.The hotel staff could not have been more accommodating. They were friendly, polite and helpful. The staff really looked after my wife while I was working and made such a fuss of my daughter. The hotel itself is spotless and very luxurious, the rooms are very well appointed and ours had good views over the river. The gym, pool and bar areas are also second to none, particularly the rooftop bar.

Room Tip: River view rooms are excellent
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank popegregoryixx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 18 November 2013 via mobile

Very good service with modern facilities, nice location, fabulousness decoration, good breakfast, very good Italian restaurant, pretty attendants, professional door man and concierge guys. Nice painting in the hotel lobby. Very good car services.

Stayed November 2013
Helpful?
Thank Fangcao31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level 6 Contributor
136 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 10 November 2013

This is truly a luxurious hotel. The decor and rooms were very well designed and the design extends to the adjoining IFC mall to which it is connected. By the way, the mall interior is an attraction in itself. The service overall was great except in Scena, the lobby restaurant, where I had breakfast. The staff weren't anticipating your needs. They weren't clearing our tables fast enough and had to ask twice for my coffee. There was chit chat in one of the food stations (noodle station to be specific). But all this could be rectified with more training. I'm sorry if I'm nit-picking, but this is the Ritz Carlton after all. Not your typical hotel. The rooftop bar, Flair, gave amazing views of the city. The hotel is ideally located in Pudong and you can walk to the Pearl Tower, Aquarium and ferry station (for 30 cents) to go across the Bund. I highly recommend this place.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
155 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 7 November 2013 via mobile

For HK$2,000 (USD250) I stayed at probably my most luxurious hotel experience in China to date at the Shanghai Ritz Carlton Pudong Hotel. This is my first experience of the brand and I am very impressed - please read on.

I think that these hotel rates could only be obtained as I was at a 2 day conference at the hotel. Somehow, for this rate they further upgraded me to a Corner Suite (double the normal size) which had panoramic views from the 49th Floor of the Bund.

I can only assume that they upgraded me on the basis of my ordering the hotel limo from the airport - a black Mercedes Benz S Series. I had sprained an ankle on the night before the trip and felt like a cripple, and so wasn't looking forward to any late night fun and games at the airport taxi queue, or after the Maglev with taxis.

It costs so much to catch the Maglev train; and then another taxi trip after that. The limo is about RMB800- if you had 3 or 4 people you would break even for a luxurious door to door service.

I was given the royal treatment on arrival, bypassing normal checkin processes - met by Vicky their relationship manager and whisked up to the 52nd Floor sky lobby and then straight to my room on the 49th Floor (on the club floor and another lift away) . She did an in suite check in which took minutes.

The suite (4923) was non smoking ldivided into public and private areas - office; lounge room; bedroom and bathroom/shower area.

The hotel design is modern and stunning with subdued art deco and classics, with extensive use of marble, and detail oriented by the designers to the max. It has made extensive use of sliding panel doors which can close off different rooms, and there are electronic controls ( the German Schneider brand) which allow for mood lighting, opening of drapes and curtains and split zone climate controls.

I made extensive use of most of the hotel facilities during my 3 day stay:

- the gym - open 24 hours. All new Technogym equipment - PTs on hand to help with stretching
- the gift shop - ordered gifts for the children - pajamas monogrammed with the hotel logo
- the housekeeping service - I lost a button on my coat and the housekeeper insisted on sewing a replacement on when she discovered why I had requested a sewing kit
- the room service - they must have used the crockery and cutlery from one of the signature restaurants in the hotel as it all looked quirky and designer style
- the Club Room - I wasn't a club member but even so the receptionist allowed me in as I needed a quick coffee and a bite to eat, before rushing out to a meeting - that's service and lateral thinking - she could have said no
- the conference facilities
- the concierge service
- the hotel limo service - perfect comfortable quick journeys; I finished meetings earlier than expected and so the concierge (who said Hi in the lift) quickly rescheduled the limos arrival to 1/2 an hour earlier. The driver walked across 2 busy lanes at the departure entry to get me a trolley and then pushed it to the main door

I couldnt find fault on the services; and staff went out of their way to help me; greet me; take me out to the lift lobby and press the button for a lift for me. I am an average level Mandarin speaker and this may have helped. Admittably, some of the staffs English is not the best.

However the place exudes luxury and exclusivity, and sits on top of the Shanghai IfC Mall (luxury brands on the higher floors but has reasonably priced clothes options, food and a City Super market on the lower floors). This is all linked to walkways which link to the nearby scenic sights of the Pudong Business District ( eg Oriental Pearl Tower, museums and aquariums). It is also connects to the Shanghai MRT underground so if you enjoy effective public transport options, you are close to everything in Shanghai.

I have tried the Park Hyatt at Jinmao tower, Sofitel in Puxi but this is far superior.

Stayed November 2013, travelled on business
Helpful?
Thank ShanghaiDeco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCPD, Manager at The Ritz-Carlton Shanghai, Pudong, responded to this review, 12 November 2013
Dear Guest,
We are delighted to read such positive review of your recent stay at our hotel.
It is always rewarding to know that the genuine care offered by our Ladies & Gentlemen are not gone unnoticed. We already look forward to welcoming you back to The Ritz-Carlton Shanghai Pudong soon.

Warm regards,

Antonio Saponara
Hotel Manager
The Ritz-Carlton Shanghai, Pudong
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Shanghai hotels
Lujiazui
Mandarin Oriental Pudong, Shanghai
The Bund
Waldorf Astoria Shanghai on the Bund
Lujiazui
Four Seasons Shanghai Pudong
Four Seasons Shanghai Pudong
#2 of 5,105 in Shanghai
631 reviews
Show Prices
Show Prices
Show Prices
Lujiazui
Grand Hyatt Shanghai
Grand Hyatt Shanghai
#27 of 5,105 in Shanghai
2,347 reviews
The Bund
Fairmont Peace Hotel
Fairmont Peace Hotel
#7 of 5,105 in Shanghai
1,972 reviews
Lujiazui
Pudong Shangri-La, East Shanghai
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton Shanghai, Pudong? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Shanghai, Pudong

Property: The Ritz-Carlton Shanghai, Pudong
Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#183 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Official Description (provided by the hotel):
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Marriott, Odigeo, Hotels.com, Ctrip TA, TripOnline SA, Evoline ltd, Ebookers, HotelQuickly and Cancelon so you can book your The Ritz-Carlton Shanghai, Pudong reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Shanghai Pudong Hotel Shanghai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing