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“great and unique atmosphere, style, service the best 5 star I visted”

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The Ritz-Carlton Shanghai, Pudong
Ranked #3 of 5,059 Hotels in Shanghai
Certificate of Excellence
Aalen, Germany
2 reviews
“great and unique atmosphere, style, service the best 5 star I visted”
Reviewed 2 September 2010

You like something special, on top of the high standard?
As a frequent business traveller, I spend nearly half of my time travelling and staying in top 5 star hotels worldwide. Most of them are nice, but somehow standard, a bit boring, cold or stiff.
If you like to experience something else, I recommend this new hotel in Pudong.
For me it is currently the best hotel in Asia or may be in the world. The hotel has such an outstanding view to the Bund, the Hangpu river and you have the feeling, you can grab the colourful lights of the Shanghai TV Tower at the open multi level top terrace. Fantastic! The atmosphere is outstanding.
I like also this nearby top bar and restaurant, where you can sit down on massive wood tables enjoy creative tapas, delicious seafood combinations and look with a spy glass to the Bund or down to the colourful boats circling the hotel in the bending of the Hangpu river. It is perfect to invite friends and business partners here, to experience special moments embedded in a decent, well oiled 5 star environment and service.
The rooms have large round bended window areas towards Bund and Hangpu. It is a refreshing experience in comparison to the simple square box design, you find so frequently. The whole setup and interior is breathing a decent and luxurious blend of local and international elements. You can find some fancy specials, such as these Bordeaux coloured tanned ray skin elements combined with bronze frames and mirrors in the elevator section.
All is opening up, inspiring, pure luxury and gives you the feeling you are special and inspires you in a relaxed atmosphere. I hate standard and boring set ups, which are so common in the today’s business world. Therefore the hotel deserves my top recommendation for everybody, who is looking for some extra.

  • Stayed August 2010, travelled on business
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Helpful?
Thank jorg_sommer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Hong Kong / Hamburg
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 August 2010

I really enjoyed my stay at this hotel. The rooms are spacious and bright, with fantastic views, a nice, big bathroom and very comfortable beds.
Everything seems to be put together with much love for detail, like the embroidered wall paper in the lobby, and I absolutely loved the phone in the box!
Staff were very friendly and spoke English very well, and quickly helped to resolve the problem I had connecting to the internet, they even checked an hour later if everything was fine. Overall, the service was excellent, from bellboy Henry in his lovely uniform who took care of me and my bags to the waitress serving drinks at "Flair", the fantastic roof top bar at the Ritz, which is definitely a must for everyone coming to or living in Shanghai.

  • Stayed August 2010, travelled on business
    • Value
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Helpful?
Thank jm_richter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 August 2010

Enjoyed the stay. The rooms are elegant, and the view are spectacular. Service is very friendly and courteous. The gym/pool is nice. A few issues:
1) At time of departure, the website had no map or directions, and taxi drivers have no idea where the hotel is (apparently even the address in Chinese isn't very informative). On the way from the airport, we ended up getting dropped off nearby the hotel and then walking a couple blocks with our luggage. This isn't great fun in August in Shanghai after 20 hours of travel. The staff is apparently fully aware that drivers don't know where the hotel is and often can't figure it out from the official address -- this is so easy to fix! Post a decent map and/or directions in Chinese on the website.
2) The bedding is great except there is no top sheet and no light-weight blanket in the room. So, there's the sheet and there's a super-thick comforter. Great for Maine, not so much for Shanghai. Unless of course you blast the AC, but then you just alternate between being hot and cold. No iron either, but they'll press for a price.
3) I liked the staff -- they were genuinely friendly and tried hard to be helpful. On some questions, they seemed to be a little confused (even the conciereges who speak the best English). After they get asked the same question a zillion times, they'll probably converge to the standard of service one expects at Ritz-Carlton, but in the meantime there's still a learning curve.
4) Wireless service is complimentary. But there is no free public terminal on which to check email, etc.
5) Food at the hotel restaurants (we tried 3) was mediocre for the price (some dishes were quite good, but most were just OK), but breakfast was great.
6) Not much seating space in the lobby to wait for visitors, read the paper, or kill time while room is being made up. There's a lot of seating in Aura (and great views), but one feels compelled to buy a $10 drink while sitting there.

  • Stayed August 2010, travelled on business
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Helpful?
1 Thank xReading
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 14 July 2010

Visited this lovely new hotel recently for a meal, and ended up spending a whole afternoon exploring the place! From the stunning rooftop bar and terrace (a must see for anyone visiting or living in Shanghai!) to the charming 1930's Shanghai style uniforms on the bellmen, the Ritz has got this one right.

Location: attached to the brand, spanking new IFC shopping mall, and across the street from the Super Brand Mall and lots of tourist sights, as well as the subway system, one couldn't get a better location in Pudong. The riverfront is a short 5 minute walk away, and I firmly believe that the riverside park there is Shanghai's most romantic place after sunset.

Food: I enjoyed lunch at the Italian / all day dining restaurant, Scena. And what a deal! 128rmb + 15% service charge for a main course off the menu and a delectable anti-pasti and dessert buffet. With fine cheeses, chocolate truffles and a scrumptious variety of ice creams among the many offerings, I couldn't believe the value. The quality, by the way, was top notch. Also toured the Chinese restaurant which has an all you can eat dim sum special for 128+15% and it looked quite nice too. Making dining experiences even more special, these restaurants are 50+ stories up above the city, so views are spectacular. Just be sure to get a table by a good window, as some of the windows seemed to have been damaged during construction and do not offer the most clear views. Finally, the bakery cafe on the 1st floor offers 50% discounts after 7pm I believe, so if you are in the neighborhood, this makes a great alternative to the neighboring Shangri-la hotel's phenomenal bakery evening discount.

Service: From the 1st floor sub-lobby to the 58th floor rooftop bar, staff were smiling and ever so willing to assist. The Ritz Carlton really knows how to train its people! The team at Scena, led by charming manager Luca, seemed to have a 6th sense about anticipating needs. Recommendations were good, and whatever I asked for, I got. Now this is a Shanghai rarity. Even at the St. Regis Shanghai hotel (supposedly on par with the Ritz), if I ask for a piece of parmesan cheese with my dinner, they give me a tiny sliver and say that's all they've got. At the Ritz though, I ask for a bit of cheese, and they gave me several fine pieces fresh cut from the big cheese wheel. Servers Jackdaw, Sean and Elaine were helpful and friendly throughout the meal, and I must say that their enthusiasm and obvious love for their craft made the experience special.

Rooms: though I was not an overnight guest, I did take a room tour and liked what I saw. Floor to ceiling glass windows were a nice place to start, followed by super plush linens and bedding. Everything is new too, and there is something wonderful about sleeping in virgin sheets, wouldn't you agree? This is a polished property with a true sense of luxury about it.

Problems? The only issue I noticed was the situation with the windows. Again, a number of windows were foggy or blurry, and I understand that the owner is working on replacing them now. Not an easy project for a 50+ story property. The club lounge was closed when I was there as all windows were getting replaced, though they told me it would be just a matter of days before reopening.

The verdict: Visit! It's new, it's luxurious, superbly located, blessed with staff members and managers who seem to truly care about guests and enjoy their work, and it's one of those proverbial places we might just write home about. Just remember- after an indulgent meal at Scena, don't miss that 58th floor rooftop bar!

  • Stayed July 2010, travelled solo
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Helpful?
Thank davitcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin
1 review
Reviewed 12 July 2010

I had a great experience in this new hotel and had a very comfortable stay!!!! The staff was super polite and well trained. The location is exceptional and offers easy access from the airport. This is probably the most beautiful Ritz-Carlton Hotel in the group. The roof top bar is fantastic, best view over Shanghai and the Hungpu River! The rooms are huge and really well appointed. Very comfortable beds.

  • Stayed July 2010, travelled on business
    • Value
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Helpful?
Thank KulaBerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
112 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 11 July 2010

Stayed here for two nights recently and checked into the Ritz Carlton, which is the newest hotel on Pudong.

Pros
- Large rooms
- Great service from front desk staff, bell and concierge
- Amazing view from the 52/F Sky Lobby
- Very modern/luxurious decor
- Amazing Bund-view from my room
- Fast internet (free too!)
- Club lounge food offerings were very elaborate I was there at noon and there were all sorts of desserts, fruits, cookies, anti-pastis, shrimp cocktails, soup, bread, crackers etc... can't imagine what breakfast would be like
- Room design very practical
- Nice signature bath-tub "bowl" that I have never seen before
- Great connectivity to the IFC shopping mall and the HSBC building which is on the same complex (30 sec walk)
- Bottled water during evening turn-down
- Electronically one-touch controlled window shades, lighting from bedside panel
- Beds very comfortable
- Towels fluffy

Cons
- Even when lights are all dark, the light from bedroom side panels and air-conditioning control can be quite bright
- Bathroom amenities can use an upgrade... they used private R-C label, but I would prefer brands that are known for luxury bathroom amenities such as Bulvgari or L'Occtaine

I highly recommend this hotel!

  • Stayed July 2010, travelled on business
    • Value
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Helpful?
Thank kceesse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NYC
1 review
Reviewed 4 July 2010

I checked in the hotel in a very early morning, when I arrived, there was a doorman nicely helped me with my suitcases and escorted me up to their sky lobby on the 52nd floor. I was extremely exhausted because my overnight flight, i really needed my room to take a rest first and then rush to a meeting in a few hours. The front desk agent noticed it and efficiently checked me in to a deluxe bund view room. The room was absolutely amazing, the Bund was just right in front of me, how beautiful it was. I also loved their the bathroom, it's huge, and I was really impressed by the bathtub, nicely shaped and luxurious. If I came back to Shanghai again, I would definitely choose to stay at The Ritz-Carlton Shanghai, Pudong!

  • Stayed June 2010, travelled on business
    • Value
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Helpful?
Thank Big_Apple17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ritz-Carlton Shanghai, Pudong

Property: The Ritz-Carlton Shanghai, Pudong
Address: No.8 Century Avenue, Lujiazui, Pudong New Area | Shanghai IFC, Shanghai 200120, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#6 Business Hotel in Shanghai
#7 Romantic Hotel in Shanghai
#8 Family Hotel in Shanghai
#186 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Ritz-Carlton Shanghai, Pudong 5*
Number of rooms: 285
Official Description (provided by the hotel):
Nestling at the heart of Shanghai’s financial district and offering sweeping views across vibrant Huangpu River and historical Bund, The Ritz-Carlton Shanghai, Pudong’s guarantees guests a memorable experience and an unforgettable Shanghai visit. Situated on the upper floors of a stylish 58-floor tower in Lujiazui at the very heart of modern Shanghai’s commercial center, the 5-star luxury hotel occupies a prime location with stunning views of the iconic Oriental Pearl Tower, overlooks The Bund and is just minutes from the historic Yu Gardens. The hotel’s location also affords rapid access to both Hongqiao International Airport and Pudong International Airport. A thriving business and retail center, Shanghai ifc mall above which the hotel is located provides access to some of Shanghai’s very best upscale shopping. Designed in elegant Art Deco style, the air-conditioned rooms come with large windows and a flat-screen TV. Modern comforts include a Blu-Ray DVD player, BOSE sound systems and Nespresso coffee maker. Club rooms also include access to 24-hour Club Lounge, where guest can enjoy 5 exquisite food and beverage presentations daily. The Ritz-Carlton Spa features a 24-hour gym, indoor swimming pool, relaxing massage treatments and a dry sauna. The hotel also conveniently provides a business centre, 24-hour room service and a 24-hour front desk. Scena Restaurant serves Italian dishes, while the Michelin-starred Jin Xuan Restaurant offers fine Cantonese dining. Other dining options include Flair, the highest rooftop restaurant & bar in China, and afternoon tea at Aura Lounge. ... more   less 
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