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Reviewed 4 September 2018 via mobile

I understand i am in China, but as an international hotel, i am surprised that all of the staff cannot understand English.

Room is large, but looks a bit old and sound proofing isnot good, you can easily hear the next room.

Food at Chinese restaurant is ok, but the sashimi in Japanese restaurant was not so fresh.

Date of stay: September 2018
Trip type: Travelled on business
Thank Patrick W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wenpan125, 公关经理 at Renaissance Shanghai Putuo Hotel, responded to this reviewResponded 7 September 2018

Dear Patrick,

Thank you for taking your time to share with us the experience of your recent stay here in Shanghai. We offer our sincere apologies for the inconvenience caused which is uncompromising with our aim to provide a great experience and value to our guests. As you mentioned, we will conduct English Training for our staffs to improve overall product & services, once again thank you for providing us this valuable feedback. We highly appreciate your support. Look forward to welcoming you back again soon. Thank you.

Renaissance Shanghai Putuo Hotel

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Reviewed 26 August 2018 via mobile

The club lounge at this hotel is quite unique. A lot of families bring kids to the lounge. But the kids are always noisy. This hotel put the sign to ask the parents to pay more attention on their kids to avoid bother other guests. This is a way to help people like us hate the kids crying or screaming. Good idea.

Date of stay: August 2018
Trip type: Travelled with family
1  Thank Laurentfan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wenpan125, 公关经理 at Renaissance Shanghai Putuo Hotel, responded to this reviewResponded 27 August 2018

Dear Guest,
Thank you for sharing your feedback on Tripadvisor. I am glad to hear that you had a great experience at Renaissance Shanghai Putuo Hotel.
We always stand ready to offer our customers the highest levels of service.
Once again, thank you for your feedback and we look forward to meeting you again in the near future.

Best Regards,
Renaissance Shanghai Putuo Hotel

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Reviewed 20 August 2018 via mobile

Nice breakfast with variety of choices esp fruits, there are also different type of congee and different taste of yogurt, everything’s so delicious
The environment is very comfortable and the location is very convenient, there are large complex closed to the hotel

Date of stay: May 2018
Trip type: Travelled on business
Thank unizfree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wenpan125, 公关经理 at Renaissance Shanghai Putuo Hotel, responded to this reviewResponded 21 August 2018

Dear Guest,
Thank you for sharing your feedback on Tripadvisor. I am glad to hear that you had a great experience at Renaissance Shanghai Putuo Hotel.
We always stand ready to offer our customers the highest levels of service.
Once again, thank you for your feedback and we look forward to meeting you again in the near future.

Best Regards,
Renaissance Shanghai Putuo Hotel

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Reviewed 19 August 2018 via mobile

Our first hotel stay in Shanghai was made very easy from start to finish by the efficient staff at check in in this hotel. Hotel Room was spotless, modern, spacious with comfortable beds. The hotel is located over the subway line with very easy access through a lift. Subway simple to use for travelling around the city but yet could not hear any noise from same.
I would highly recommend this hotel and it will be my hotel of choice if I ever return to Shanghai.

Date of stay: July 2018
Trip type: Travelled with family
Thank gerd564
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wenpan125, 公关经理 at Renaissance Shanghai Putuo Hotel, responded to this reviewResponded 20 August 2018

Dear Guest,
Thank you for sharing your valued feedback. We are pleased to hear you had enjoyed your stay at our hotel. We’ll do our best always for our guests. Thank you once again for your valuable review and we will be looking forward to see your again soon

Best Regards,
Renaissance Shanghai Putuo Hotel

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Reviewed 27 July 2018 via mobile

Awesome hotel. Spacious rooms with great views of the "back" area of ​​the famous skyline, huge beds, no noise, air conditioning, two bottles of free water every day, large bathroom integrated into the room, safe case. Currency exchange service without commission. No guarantee on arrival is needed. One of the few places where the Chinese people speak English correctly. Chinese schedule. Lunch from 11 to 13 and dinner from 18 to 21. Spectacular breakfast. Staff very friendly and helpful. Away from the center (in a city of 25 million of habitants it is difficult to be in the center) but perfectly communicated by subway (another experience... the subway in Shanghai).

And Shanghai ... spectacular ... better than London and New York, light years away from Los Angeles, with all the good things about Chicago but much improved ... the best city I've visited.

You can not miss the night cruise on the river, with all the skyscrapers illuminated.

The last city of our trip through China.

We will return to the city and to this hotel

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank Alvaro H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wenpan125, 公关经理 at Renaissance Shanghai Putuo Hotel, responded to this reviewResponded 30 July 2018

Dear ,

Thank you for giving us a full score and for taking the time to share you feedback with us. The team and me are thrill that you enjoyed your stay with us and appreciated our service. I will share your feedback with all of our associates. Meanwhile, we also look forward to having another opportunity to make your stay even more memorable. We wish you safe travels and stay well.We look forward to welcoming you back soon.

Renaissance Shanghai Putuo Hotel

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