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“Pleasant stay”

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Pullman Shanghai Jing An
Ranked #62 of 5,138 Hotels in Shanghai
Certificate of Excellence
Reviewed 22 May 2014

We stayed here for 2 nights as the last stop of our group tour in mid April. The entrance is a little hidden, as you have to go through a driveway to get to the front of the hotel. The hotel is modern with an upscale feel. The room is clean and definitely compact. There is a small desk and in-room safe. The sink is separate from the toilet and shower. You can’t really control the temperature in the room and AC was not available because it was April, so it was quite warm, although you can open the window.

The hotel is really close to the metro (near the hotel entrance) and a couple of blocks from the train station. Free bottled water is provided, but don’t get that mixed up with the large, pricey bottled Evian water they have for sale. There is a minibar and snacks for sale in the room as well. Free WiFi in the room. The bar/lounge is nice, but note that they will automatically charge a 15% service charge to your bill even without great service. The front desk staff is efficient with adequate English. The concierge was very helpful in speaking to the taxi driver to take us to the high speed Maglev train station (Long Yang Road Station) to get to the Pudong airport. The taxi ride was about 60 yuan. When purchasing your Maglev ticket, be sure to show your same day plane ticket to get a discounted fare of 40 yuan (normally 50 yuan for a single trip ticket).

  • Stayed: April 2014, travelled as a couple
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Thank AWTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

First and foremost, I’d very much appreciate your comments published on Trip-advisor regarding your recent stay at the Grand Mercure Shanghai Zhongya. It is always a great pleasure to receive positive feedback and encouragement.

I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Surely, we shall never get away with the deficiency aspects which need to be improved or amended, therefore, Engineering Department will work on the room temperature aspect aiming to create and provide more comfortable stay experience for all guests.

Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back soon.

With the kindest regards,

Thibaud Geffroy
General Manager
Grand Mercure Shanghai Zhongya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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526 - 532 of 1,747 reviews

Reviewed 21 May 2014

I stayed here to unwind for a day after arriving in China following several long days of travelling. It was very comfortable and the rooms were very well appointed. We ate at the Chinese Restaurant for supper and the Western Restaurant for breakfast and both were good.

The hotel is very close to a train station and the subway (although we didn't use either), and is a short cab ride to the attractions in Shanghai. I would have preferred to be in walking distance to the attractions (there doesn't seem to be anywhere to talk to in the immediate area surrounding the hotel), and while the taxi's are cheap it can still be problematic because of communication issues.

I didn't know what to expect in terms of pricing in China, but by Western standards this hotel seems to be a great value (we paid under $100/night) for a hotel of this quality in a city of this size.

Altogether I would stay here again.

  • Stayed: November 2013, travelled on business
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1  Thank DOTWC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

First and foremost, I’d very much appreciate your comments published on Trip-advisor regarding your recent stay at the Grand Mercure Shanghai Zhongya. It is always a great pleasure to receive positive feedback and encouragement.

I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back soon.

With the kindest regards,

Thibaud Geffroy
General Manager
Grand Mercure Shanghai Zhongya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014 via mobile

It was my second time in this hotel.
Well equipped rooms, clean and confortable as the other 5 stars hotel in China and good rates. Close to the city center (10 minutes by taxi), 1 min waking to the railway station, 40 minutes from hongquiao airport and hall of an hour from pudong airport.
The staff is helpful, SPA service very good as well as fitness center. Try executive rooms, little bit more expensive but with a lot of benefits (such as breakfast and check out in executive floor).

Stayed: May 2014, travelled on business
Thank Luca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

First and foremost, I’d very much appreciate your comments published on Trip-advisor regarding your recent stay at the Grand Mercure Shanghai Zhongya. It is always a great pleasure to receive positive feedback and encouragement.

I will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you back soon.

With the kindest regards,

Thibaud Geffroy
General Manager
Grand Mercure Shanghai Zhongya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2014

  • Stayed: May 2014, travelled on business
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    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank France A
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 May 2014

Hotel is an about 1 1/2 hours drive away from PVG, which of course VERY MUCH depends on the traffic. It is an 5 min walk from Shanghai station, hence really good, if you need to catch an early train.

Rooms are quite large, mine had a walk in shower, in which the light was broke and a bathtub. Beds are reasonable soft and comfortable.

The electric system is somewhat stupid, as the master light also turns off the electric plugs, hence no recharging over night unless you turn off every light individually, which takes time.

Internet was very slow, but it is easy to connect. Even Skype did not really work, which usually works even in the most difficult environments. FaceTime I did not even try. The VPN was often disconnected.

Breakfast was good, although they only start at 06:30. Would be nice to have breakfast at 06:00, when you need to catch an early train.

Generally were the rooms very dark and you needed to turn on all the lights to see something.

  • Stayed: May 2014, travelled on business
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Thank yogimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

First and foremost, I'd honestly thank you for choosing our hotel as your preferred accommodation lately, and sincerely apologize to you for all the undesirable experience you have encountered.

Furthermore, we'd look into the issue you described carefully in your feedback published on Trip-advisor and learn from the case, sorry for the inconvenience mainly caused by communication deficiency and staff service quality.

Particularly, concerning the internet connection, our IT Tech-support will be more than pleasant to help with any problem-shooting if you’ll experience during your future stay. As a matter of fact, due to current China policy, there’s limited access or even restriction to certain overseas websites, which may cause the inconvenience when visiting those websites.

Once again, we value and welcome pretty much your constructive comments. Highly appreciated for your interest in letting us know how we might better serve our guests, your attention to detail throughout is considered vital to our success, and as part of our continuous efforts to improve our operation quality and service level. We strive to ensure that every guest have a very pleasant, if not spectacular, stay at our hotel.
 
I look forward to welcoming you back and hope that your future stay with us will be wonderful traveling experience at Grand Mercure Shanghai Zhongya.

With the kindest regards,

Thibaud Geffroy
General Manager
Grand Mercure Hotel Zhongya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2014

We stayed at this hotel on 2nd May to 4th May as part of our tour of China. The hotel is located in a very busy district near metro and train stations. The room we had was adequate on the non smoking floor 12. It was over looking the main road and junction but the room was sufficiently sound insulated. The maid was excellent and during our stay she had noted that a couple of items where not just right ie the lamp to the desk area was faulty and a night light under the bathroom sink was hanging off the wall. The maintenance team attended and repaired the lamp which was faulty inside the plug itself not just the bulb however the night light he had no spare parts for so he had to isolate it and tape the wires up, this was not repaired during our stay however it did not cause us an issue.
The biggest issues we had was down to the staff in the restaurant and the bell boy.
On our arrival the staff at the front desk swiftly checked us in and we were directed to our 12 th floor room 1202 and informed to use the key card in the lift to access the residential floors as the lift was secure to these floors.
We were in the room for around 5 minutes when the porter arrived with our 2 cases.
We asked him how to urn down the air con but he just motioned and shrugged his shoulders then stood near the door with his back to it and looked at us. I had some notes of money in my hand and gave it to him and said thankyou for bringing up the cases, he looked at the money and said " want more ". My wife quickly said " that's all your getting!!!).
He then went off in a mood. In every other hotel in China and in Hong Kong no one had ever acted this way they were all very nice and had always said thank you for any tip we gave them be it the drivers we had had or the guides etc.
Later that evening I discussed this with the reception desk staff and they stated that they would have a word with the person regarding his behaviour and following this every time we walked out of the hotel and he was there he turned the other way and walked off towards the bar area.!!
The staff in the the Tiffin restaurant were more interested in their mobile phones under the desk at the check in area as you walked in. At times there was up to three staff stood at the desk checking there phones and talking to each other and not taking any notice of residents and there needs. Once sat down you were left with a menu and not asked if you required a drinks menu or wine menu.
After around ten minutes and eventually catching the attention of one of the staff in a grey uniform she sent someone across to take our orders. The drinks were also then ordered and we waited again to see what occurred. Other residents obviously had the same issues as we discussed this with some Australian guests who had been waiting for attention also. During the meal we pointed out to the staff that an interconnecting door to the main function room was constantly being left open by guests at a wedding party who were walking from the room through the restaurant to use the restroom facility on the other side of the restaurant and the cloud of smoke from the function room was drifting into our area. The staff tried to close the doors but every time they did so someone else would come back through and leave it open again. I made a point of speaking again to the staff and tried to point out that the Tiffin restaurant is advertised as a non smoking area. The Chinese people do not recognise non smokers and they seem to delight in smoking wherever they can as they do not see it to be an issue.
I did feel that our needs were not being attended too and those of the other residents in the Tiffin restaurant. Even the chef had a habit of crouching down behind the pizza stand and using his mobile smart phone whilst I presume he should have been other wise occupied maintaining the buffet etc.
It seems that the other nice habit that many of the men in particular have is a disgusting sniffing noise and spitting which is not the best of habits especially if you are a chef etc.
On our departure I discussed with the reception staff my concerns of the issues I have noted and they promptly gave me the check out bill which had itemised on it service charges as part of the final account which is a standard thing in China in restaurants etc. I pointed out that I was disgusted that I had to pay this charge and had no option to have it dispensed with for poor service etc.
The staff just said sorry it was the law in china to have to pay this charge.
(So no matter what the service is like you still have to put up with it.!!!!)
I requested to speak to some one senior but was told that all senior staff where in meetings I could not wait for them to finish as we had a plane to catch and the taxi was waiting for us outside.
We have not experienced such manners as this in any other hotel in China as they have all been very good and the staff very nice and attentive.
I will be copying this to the hotels website and the hotels chain of companies.
I would not recommend this hotel on the grounds of the staff unfortunately as the hotel itself is ok its just the poor staffing attitudes.

Room Tip: Ask for non smoking floor if you are a non smoker however the Chinese do not fully adhere to the pol...
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank karlbenyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

First and foremost, I'd honestly thank you for choosing our hotel as your preferred accommodation during May 2 - 4, and sincerely apologize to you for all the undesirable experiences you have encountered.

Furthermore, we'd look into the issues you described carefully in your feedback published on Trip-advisor and learn from those cases, sorry for the inconvenience mainly caused by staff service and manners as well as the behaviors. Please be assured that each involved department, in particular, Concierge and Food & Beverage will especially strengthen the staff training in terms of service quality and standards so as to live up to our guests’ expectations and requirements.

Particularly, Operations Departments shall emphasize more on the training and execution in regard to staff manner and professionalism, which will enable staffs to deliver warmer greeting and courtesy to guests.

Regarding the non-smoking regulation in certain areas, we shall try our utmost to keep both guests and staffs more strictly adhere to the non-smoking regulations in non-smoking areas appointed, aiming to create purer and more comfortable atmosphere and environment.

Once again, we value and welcome pretty much your constructive comments. Highly appreciated for your interest in letting us know how we might better serve our guests, your attention to detail throughout is considered vital to our success, and as part of our continuous efforts to improve our operation quality and service level. We strive to ensure that every guest have a very pleasant, if not spectacular, stay at our hotel.
 
I look forward to welcoming you back and hope that your future stay with us will be wonderful traveling experience at Grand Mercure Shanghai Zhongya.

With the kindest regards,

Thibaud Geffroy
General Manager
Grand Mercure Shanghai Zhongya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

We stayed here for 3 nights late April, two with a tour group and one independently. On arrival we had to carry our own bags into the foyer. On going to our room we found they were so small that there was no where to put our suitcases. We put one on a small glass table and one on the floor. We went to reception to complain but numerous other people were in front of us also complaining. We had no iron or ironing board in our room but when we requested one it was delivered promptly. Apparently not all rooms have one. They have a nice bar area but drinks are expensive. They did have a list of special priced (cheaper) beers but for the 3 days we were there they were out of stock of them. We wanted ice for the room but the only way we could get it was to go to the bar where we were given a cupful. People from our group were wanting a photo copy of the rail system from reception but were only offered a black and white copy for a fee. They declined and got one from the station. As an Accor member we also asked if we could have a late check out. We were reluctantly given 2 hours extra and then made to feel uncomfortable during that time by having more than 2 people contact us to ask when we were checking out. This is another example of Accor being a group not giving the service to their members that other groups seem to get right. The whole time we were there wasn't a smile or happy face to be seen on the reception staff. The concierge staff were better and we used them to order us taxis which they were more than willing to do. Our room was clean and the room attendant was really lovely. The location was good and a suggestion is to go to the bottom level of the department store across the road. We had a great meal at an Italian café there. The meals and drink prices are really cheap.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JenandbrianPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thibaud G, General Manager at Pullman Shanghai Jing An, responded to this reviewResponded 5 June 2014

First and foremost, I'd honestly thank you for choosing our hotel as your preferred accommodation in the late April, and sincerely apologize to you for all the undesirable experience you have encountered.

Furthermore, we'd look into the issue you described carefully in your feedback published on Trip-advisor and learn from the case, sorry for the inconvenience mainly caused by limited space inside the room. Please be assured that our Concierge will definitely help you to carry your luggage in your future stay so as to live up to our guests’ expectations and requirements.

Once again, we value and welcome pretty much your constructive comments. Highly appreciated for your interest in letting us know how we might better serve our guests, your attention to detail throughout is considered vital to our success, and as part of our continuous efforts to improve our operation quality and service level. We strive to ensure that every guest have a very pleasant, if not spectacular, stay at our hotel.
 
I look forward to welcoming you back and hope that your future stay with us will be wonderful traveling experience at Grand Mercure Shanghai Zhongya.

With the kindest regards,

Thibaud Geffroy
General Manager
Grand Mercure Shanghai Zhongya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Shanghai Jing An

Address: No.330 Meiyuan Road, Jing an District, Shanghai 200070, China (Formerly Grand Mercure Shanghai Central)
Region: China > Shanghai Region > Shanghai > Shanghai Railway Station
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Best Value Hotel in Shanghai
#45 Romantic Hotel in Shanghai
#61 Luxury Hotel in Shanghai
#73 Business Hotel in Shanghai
Price Range: £66 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Shanghai Jing An 4.5*
Number of rooms: 288
Official Description (provided by the hotel):
Close to the Suzhou Creek, with easy access to commercial, shopping, entertainment and sightseeing hubs, the hotel is only a 3 minutes’ walk to the railway station and main metro lines, 25 minutes away from Shanghai Hong Qiao Hub and 40 minutes away from the Shanghai Pu Dong International Airport ... more   less 
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Also Known As:
Grand Mercure Shanghai Zhongya Hotel Shanghai

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