Having stayed here before and having been very impressed on that occasion, we felt that this was a good hotel, offering comfort and quality at reasonable rates and being conveniently located for public transport. When making our booking we had asked for a room with a double bed on a non smoking floor. Upon arrival we were indeed allocated a room on a non smoking floor, but with two single beds. We only discovered that after entering the room: it would have been courteous for the check-in agent to have informed of us when registering us. But that was only the first disappointment. Upon leaving our room to go out to eat, we were almost overwhelmed by the foul stench of burning tobacco emanating from at least one of the other rooms. When this was raised with the front desk, we were told that there was nothing that management was willing to do about the matter: guests were free to smoke in their own rooms, even situated on a non-smoking floor! I wondered why the hotel didn't have a policy that some other establishments have, of surcharging guests USD500 for every day of smoking violation. A slight apologetic shrug was given as answer together with an offer to give our own room after smoking treatment. A change of floor was not possible because the hotel was (apparently) quite full. Apart from that, the room we had was okay being clean and of a reasonable size, and the beds were comfortable. The shower room/bathroom was certainly adequate. Next day at breakfast we found the staff to be a bit surly, the bread seemed not very fresh, almost stale, the "fresh" coffee did not taste at all nice. Quantity of food on offer was adequate, but variety was somewhat limited. In sum, given the good experience from the earlier stay, we were rather disappointed, but the hotel is still value for money and convenient. I hope that management can find a solution to people smoking on non-smoking floors.
- Official Description (provided by the hotel):
- The GRAND MERCURE SHANGHAI CENTRAL is a brand new designer hotel ideally situated in a convenient city center location: guests can enjoy quick access to People's Square, Nanjing Road &the Bund. The hotel is only 12minutesaway fromboth Yu Garden or Xintiandi by taxi; 25 minutesaway from Shanghai Hongqiao Airport and 40 minutesaway from the Shanghai Pudong International Airport. With guest comfort and well-being as its priority, each of its well-appointed rooms & suites is a haven of comfort featuring full length glass windows;37-42 inch LCD TV screen with full laptop connectivity; internet and WIFI access; the finest in bathroom accessories with rainforest shower as well as luxury Pacific Coast bedding with 400 thread-count linen.At the GRAND MERCURE SHANGHAI CENTRAL Dining at both the Chinese and all day dining restaurants will be a delightful culinary experience, while relaxing at the chic lifestyle lounge-bar could well be a 24-hour indulgence.For leisure and entertainment, a range of facilities located on Level 6 includes a gymnasium and chess room.Keeping fit with the gymnasium's latest equipment will be a joy, as guests take in the panoramic view of the city and the natural light by day, and city lights by night.The Spa beckons with 11therapy rooms. Well known for its special spa treatment menus,pamper yourself and rejuvenate your mind and body with oils, aromatherapy or other beauty treatments.For events, meetings, conferences and weddings, a full complement of versatile meeting and banquet facilities include an elegant Ballroom that can cater up to 350 guests, four meeting rooms. A professional team of experts are on hand to tailor every occasion to the guest's requirements. ... more less
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- Also Known As:
- Grand Mercure Shanghai Zhongya Hotel Shanghai