Normally never ever bother writing reviews of places as figure its one off bad experience and I wouldn't want to ruin reputation of a place purely because I had a bad experience but....
Worst hotel I have ever stayed in, this includes some dumps in third world countries.
We had booked 2 kind size rooms for 4 night. On arrival we got Room 303 and 305, Room 303 which had the windows wide open but smelt so badly of smoke it felt like I was in a smoking room, student union bar days spring to mind. Changed rooms to Room 315, still smelt of smoke but not as bad however whilst unpacking, water started to POUR through the light, luckily we did not have that particular light on. We immediately called the front desk to inform them of the flood. They called back with a response "Water will stop running soon, the guests above us will stop showering in a minute", wow what a novel idea showering in a hotel, really????? That was their solution, not to have it sorted but to have the guest above us to not shower, incredible. They did not offer to send someone to clean up the huge amounts of water that had flooded our room which we had to clean up.
The next morning I rang down to the front desk to inquire about a room change due to leak and the lady at the front desk informed us that we would not be able to move until after 10am, I asked whether they would like us to bring our luggage to the front desk so that they could move us to another room whilst we went sightseeing, the lady informed me that if we left our luggage in our room they would move the luggage for us. On leaving the 3rd floor we noticed Room 312 was vacant and was being cleaned, so we asked if it would be ok for us to be moved there. The lady (daytime manager) at the front desk changed my card key to room 312 and assured us our luggage would be moved to Room 312. On arrival back at the hotel late that evening my card key did not work, we had to call the security man to let us in only to find no luggage anywhere. I went down to the front desk where they showed me two suitcases and said there you go, neither one was mine. The night time manager then disappears and comes back and says my luggage should be in Room 425 and that I should go looking for it. Dumbfounded that a manager of a hotel would ask a customer to look for a suitcase in another room without a room key???? After some 30 minutes later our luggage was found, not one word of apology.
The next day we arrived back to our hotel room to find no toilet paper had been left in our room I requested some and was informed by the same night time Manager that some would be sent up. One and half hours later no sign of any being sent to our room I rang down again, this time the lady from the front desk informs me they had completely ran out and the next bit is hilarious.....she continues to say that I, the hotel GUEST, shouold go out to BUY some toilet paper. This has to be the most ridiculous comment I have ever ever heard from a hotel staff telling a guest to go and buy toilet paper in the middle of the night (near midnight).
On the final evening our key card still did not work but we did have toilet paper after we asked for some at the front desk (non were placed in our room).
Not only is there leaking roof through light fittings, which is a serious safety hazard, the lift would not open its doors on the ground (Chinese 1st) Floor and would miss the third floor for no reason at all.
The two good things about the hotel is 1) the night time Security guy who was the ONLY person who was polite 2) the location very near the Bund but there are several better hotels nearby as we checked some out.
YOU have been warned.
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