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“The best on The Bund!”

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Waldorf Astoria Shanghai on the Bund
Ranked #4 of 5,032 Hotels in Shanghai
Certificate of Excellence
Oxford, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The best on The Bund!”
Reviewed 9 March 2014

This was my first time in Shanghai and what a treat to stay at the Waldorf Astoria Shanghai on the Bund. What a great location. We had a small room and it was wonderful...spacious, beautifully decorated. Drinks in the Long Bar after dinner "Old Shanghai" charm and luxury. Staff were fantastic and the Hotel was happy for us to have a late check out. I look forward to returning.

Room Tip: If you could afford a suite....there are 20 in the old part of the hotel I am sure they are fabulous...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NB123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 11 March 2014
Thank you for staying at Waldorf Astoria on your first visit in Shanghai. We are so pleased to be regarded as the best hotel on the Bund. Thank you again for your visit and we look forward to welcoming you back very soon again!


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (338)
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English first
Hong Kong, China
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 18 February 2014 via mobile

Came twice now to the Waldorf in Shanghai. Location is excellent, rooms are spacious, decorated with a lot of taste and have all the latest gadgets that you need

Was upgraded into a suite on my second stay and the view was very nice

Breakfast is what you would expect in such a nice hotel with lots of choices of excellent quality

Only small comment is Long Bar was a bit quiet the time I went in (a Tuesday) but service was great

Highly recommended hotel


Stayed February 2014, travelled on business
Helpful?
2 Thank caribu75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 20 February 2014
Thank you for staying at Waldorf Astoria Shanghai for the second time. We are delighted with your compliments of our hotel location, room decoration, breakfast and our bar service and we truly appreciate your recommendation. Should your travel bring you back, we hope to have the pleasure of serving you again.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, Hong Kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2014

I stayed in this hotel for a business trip. I have been to Shanghai many times and have stayed in many different hotels. Many of them are good, but Walford stood out for its decor and service. I feel myself in the "old Shanghai" style of luxury, not a contemporary hotel that you can find anywhere in Shanghai.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Ching-Yang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 20 February 2014
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund. We are glad that you enjoyed our inspirational environment and had a singular experience with us. Thank you for your business, and we hope to see you again soon.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 February 2014

Probably one of the best hotels in the world. The location, service, food, history of the building, all so great. Everything is clean- especially for China, where finding a decent bathroom is like winning the lottery. The breakfast is excellent, loved the selection of juices and yogurts, etc. definitely my top ten fave hotels, and i've been traveling quite a bit.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SoulfulSeoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 20 February 2014
We are really happy to note you had such a superb time at Waldorf Astoria Shanghai and we are especially pleased to be regarded as one of the best hotels in the world. We do take pride in our property, our products as well as our teams and we look forward to have the pleasure in welcoming you back soon when your travels take you back to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
98 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 16 February 2014

I've been to Shanghai many times and no doubt this is the best hotel in town. I think many reviewers have already spoken about he pros so I'm going to add some additional pointers.
- Complaints were taken seriously. It was a warm winter day and the air conditioning thermostat could not lowered to below 26C. It was a very warm room and the engineers did fix the problem immediately by switching something in the main control room. Be aware your room might get very warm, just speak to reception as they can do something about it.
- We had some issues with a meal we had ordered and compliant was dealt with professionalism
- Badly behaved chinese who had 7 smoking family members staying in a non smoking double room on a non smoking floor was spoken at by management after compliant.
- The Chinese restaurant at the hotel was probably the best chinese food during our stay. Must try.
- Concierge has good maps/ info and well trained
- There is a supermarket nearby for supplies
- Walking distance to many sites

This hotel is world class and management must continue to keep badly behaving mainalnders in check.

Room Tip: Non Smoking Room
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcjchung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 17 February 2014
We are so proud to be ranked as the Best Hotel in Shanghai and thank you for your wonderful review. We will share your comments with our team to keep the good work and we look forward to welcoming you back again.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 15 February 2014

Pros
- Spacious Room
- Location on the BUnd
- Email communication prior to arrival and after departure
- Complimentary in-room amenities are great: Nespresso maker and coffee pods, Saratoga sparkling and still water, Feraggamo bath amenities, welcome fruit and cookie platter
- Large, comfortable bed
- Friendly staff from arrival to departure -- doorman asked for my name when I arrived to alert the front desk that I had arrived, the young man who escorted me to my room explained all room facilities clearly to me, etc etc

Cons:
- Wireless internet connection not stable and slow at times
- Despite that I requested a Smoking Room when I booked online, and received a confirmation email for a Smoking Room, I was assigned a Non-Smoking room when I checked in. When I reminded the receptionist that I needed a Smoking room, he said that it would be no problem bc they would send an ashtray up to my room (Does that mean that Waldorf doesn't have assigned Smoking/Non-Smoking rooms??) After about 45 mins waiting in my room, no ashtray was sent up, and I had to call to ask for it again. Waited another 20-30 mins after that for delivery.
- Ordered room service for dinner, the trolley got stuck between the bed and the cabinet -- apparantly someone ordered the trolley without measurements for the space to roll it through, or my room was an abnormal size, but even the Server seemed surprised and spent quite a while trying to maneuver the trolley through the space - but to no avail. Ended up leaving the cart by the door, and bringing the plates and silverware over one by one to the desk to eat.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HooverHawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 17 February 2014
Thank you for your recent stay at Waldorf Astoria Shanghai on the Bund, and for your compliment on our hotel location, room facilities and amenities as well as our services. We also appreciate your comments about our wireless internet service, ashtray delivery and room service, and we will pass them along to our management in order to improve them in the future. We have special dedicated smoking floor in our hotel which are in total 5 floors. However, ashtrays will only delivered when requested. Please accept our apologies for these shortfalls you have experienced during this visit and we hope you will consider staying with us again and allowing us to provide the singular Waldorf luxury experience you deserve.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 February 2014 via mobile

Stayed at the waldorf astoria for a 2 nights on a business trip. Absolutely amazing hotel - with a historical building. Rooms are spacious with a view on the bund. Clean. And the restaurants are also great. I would recommand the italian restaurant. And the bar is great too.

Stayed March 2013, travelled on business
Helpful?
2 Thank ralph6429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this review, 17 February 2014
Thank you for your wonderful review of Waldorf Astoria Shanghai on the Bund. We appreciate your compliment of our heritage building as well as guest rooms, and we are delighted that you enjoyed our restaurants and the Bar. We hope to have the pleasure of serving you again on your next visit to Shanghai.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Shanghai on the Bund

Property: Waldorf Astoria Shanghai on the Bund
Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Shanghai
#3 Business Hotel in Shanghai
#4 Spa Hotel in Shanghai
#4 Luxury Hotel in Shanghai
#5 Family Hotel in Shanghai
#180 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Number of rooms: 260
Official Description (provided by the hotel):
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more   less 
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Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

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