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Waldorf Astoria Shanghai on the Bund
Ranked #4 of 5,111 Hotels in Shanghai
Certificate of Excellence
Reviewed 15 May 2014

The Waldorf is a great new, luxury hotel on the Bund - perfect location and very nice staff.

My husband was a Hilton Gold member and we were upgraded to a room a high floor overlooking the bund - that truly made our stay fabulous. The rooms had very plush carpets, a very comfortable bed and fully automated toilet.

The Long Bar is a great spot for a drink pre or post dinner.

The Business Center was very nice - I was easily able to print and scan documents.

Only negative notes include: The concierge wasn't very helpful - I would do your own research for restaurant options prior to arrival. The breakfast buffet and tea service were just 'okay'.

Room Tip: Rooms on a high floor facing the bund have a FABULOUS view of the skyline
  • Stayed: April 2014, travelled as a couple
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Thank kor22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 20 May 2014

Thank you for your wonderful review of our rooms, the Long Bar, as well as our Business Center. Your comments concerning our concierge service and our breakfast are very much appreciated as it is through feedback from our guests that we are able to constantly improve ourselves and I would like to thank you for bringing your experience to our attention. We hope to have the chance to organize your next visit with us.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

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Reviews (1,438)
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Reviewed 13 May 2014

Stayed 6 nights at the Waldorf. I'm a Diamond and was upgraded to a room with a river view. I was right across from the Oriental Pearl Tower. The tower is lit at night with colors that cycle. I sat by the window at night looking at the buildings that were lit and the dinner boats that were covered with colored lights. It was fascinating to watch. During the day, boats loaded with gravel and sand passed by.

I was in the newer tower. The room was large with a comfortable king sized bed, desk, couch, small credenza with tea and coffee pot. Small chocolate chip cookies were provided. The bathroom was huge with double sinks, a toilet with all the bells and whistles (heated seat, dryer, etc), a large shower with multiple shower heads.

Management sent a plate of fruit with a welcome note from the manager. Breakfast was a benefit for my diamond status. It was a buffet, with items such as eggs, pancakes, french toast ordered from a menu and were made fresh. Breakfast items included American/English breakfast items, Japanese, German, and Chinese items.

There is no executive lounge. Coupons were provided for discounts for the spa and for a drink at the bar.

Service was top notch. There is a tv in the mirror (yes it's part of the mirror) in the bathroom and the remote did not turn it off. I called and within 5 minutes the maintenance man arrived to fix the issue.

Location is about 6 blocks from the subway. It's great to walk on the Bund walkway. The doorman was always able to quickly get a taxi when needed.

Free internet is provided for everyone. A plus for those without status.

If I return to Shanghai would stay here again.

Room Tip: Get a river view on a high floor.
  • Stayed: April 2014, travelled solo
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1  Thank JLC_57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 19 May 2014

We appreciate your high regard of the spectacular river view from our river view rooms and suites, our room facilities and amenities, our breakfast as well as our services, and thank you for sharing this on Trip Advisor. We very much look forward to welcoming your back.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Stayed for 1 night in April 2014 - wishing I had stayed longer!

Arrived at approximately 10am and left bags with Concierge as we planned to explore Shanghai until mid afternoon. Came back at 2pm and checked in - this was a seamless experience, and due to my HH Gold status, was upgraded to a Junior Suite on the top floor (wow!!!!!!!!).

Junior Suite was 1BR, corner of the building, immaculately clean and comfortable, spacious, beautifully decorated and fitted out with top notch technology. Views were stunning - I became giddy with excitement!

Went to Long Bar for the evening, had scrumptious cocktails & Champagne (probably spent too much!) in a beautiful old world setting. Went outside hotel for dinner.

Breakfast in Grand Brasserie was the best service I experienced in all of Shanghai - the team were so attentive and customer focused. Buffet was full of options, quality was of the highest calibre.

Spa, Sauna & Pool were well fitted out, did not use Gym but looked ample.

The architecture and design throughout the hotel, even in hallways, lifts, nooks, carpet, etc was always beguiling. Did not want to leave the building!

Overall, could not fault my stay - would recommend anyone stay here if they have the chance - you will not be disappointed.

  • Stayed: April 2014, travelled as a couple
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2  Thank Rhys F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 19 May 2014

Thank you for your wonderful review of our room view, our landmark Long Bar, our breakfast as well as our Spa. We appreciate your recommendation and we hope to see you again on your next visit to Shanghai.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

I recently hosted a meeting at this hotel. The staff was very attentive. My room was one of the most beautiful I have ever stayed in. I've been to this hotel a few times and will always return on my trips to Shanghai.

Room Tip: For good views request a room in the new building. For a more historic experience request a room in...
  • Stayed: April 2014, travelled on business
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Thank Deontas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 19 May 2014

Thank you for allowing us to host your meeting at Waldorf Astoria Shanghai. We are delighted that you have experienced the unparalleled service and timeless luxury for which we strive, and we look forward to being a part of your future unforgettable moments.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

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Reviewed 12 May 2014

Everything about the hotel is great. The location is the best in the city, the room was very big, nicely decorated and technological, the restaurant at the hotel was very good also. Concierge service was great, they would write in chinese the places I planned to visit that day in the morning before I left, which is very useful in a city where very few people speak english (not even the cab drivers). I would definitely recommend this hotel.

Room Tip: Make sure you get the Bund view. And walk there both during the day and the night. It is breathtakin...
  • Stayed: June 2013, travelled solo
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1  Thank FlaviaPacheco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 14 May 2014

Thank you for your wonderful review of our hotel location, room facilities, our restaurants as well as our concierge service. We appreciate your recommendation and we hope to see you again on your next visit to Shanghai.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

Still very new luxury hotel and everything has that new/clean feel. Plush carpets, soft sheets and towels, fully automated toilet...

As a Hilton Gold, they upgraded us to a high room overlooking the Bund. It was spectacular.

Very nice breakfast buffet.

The Long Bar was fun - very old school feel.

I would definitely go back to this hotel on a subsequent trip.

Stayed: April 2014, travelled as a couple
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 12 May 2014

Thank you for your wonderful review of our hotel facilities, room view, our breakfast as well as our Long Bar. We very much look forward to welcoming you back soon.

Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

This hotel is everything you would expect from the brand. Room on the 11th floor overlooking the river and Pudong skyline, spectacular at night. Note you need to be a little higher for complete river views.

Great location on The Bund. If you plan to arrive by taxi, print out a map from the hotel website with Chinese characters, otherwise the taxi will try to drop you on The Bund which will be inconvenient - the correct entrance is on Sichuan St behind the hotel.

The only disappointment was a dinner at their Wei Jing Ge restaurant, the service was rushed and the food quality was not up to the price. Otherwise, truly excellent. Had a great final night in The Long Bar.

Room Tip: Try for Bund facing from about level 14 upwards for the killer views
  • Stayed: May 2014, travelled as a couple
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Thank Mickthered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaldorfAstoria2011, Marketing and Communications at Waldorf Astoria Shanghai on the Bund, responded to this reviewResponded 12 May 2014

Thank you for your recent stay and for your compliment of our hotel location, the spectacular view from our river view rooms, as well as our landmark Long Bar. We apologize for your dinner experience at our Wei Jing Ge that we will definitely look into it and better both of our service and food quality in the future. We hope to have the pleasure of serving you again on your next visit to Shanghai.


Yours sincerely,
Jennifer Hong
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Shanghai on the Bund

Address: No.2 Zhongshan Dong Yi Road, Huangpu District, Shanghai 200002, China
Phone Number:
Region: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Romantic Hotel in Shanghai
#3 Business Hotel in Shanghai
#4 Spa Hotel in Shanghai
#4 Luxury Hotel in Shanghai
#5 Family Hotel in Shanghai
#185 Best Value Hotel in Shanghai
Price Range: £219 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Shanghai on the Bund 5*
Number of rooms: 260
Official Description (provided by the hotel):
Combining the history and culture of the celebrated Shanghai Bund with a taste for 21st century sophistication, Waldorf Astoria Shanghai on the Bund offers a heritage ambiance, legendary service and timeless amenities to make your stay truly memorable and distinct. Housed within the two-building complex in phases are 260 well-appointed rooms and suites, stylish environments for dining and lounging, extensive banquet facilities with stunning views, luxury spa, fully-fitted gym ,free WiFi and more, all crafted onto a picture perfect setting that speaks volume of the grandeur and finesse that is uniquely ours. ... more   less 
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Also Known As:
Waldorf Astoria Shanghai On The Bund Hotel Shanghai

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