We have been visiting the Long Bar since its opening, the service and drinks were always excellent. We made a reservation for 9 persons for a birthday celebration, pointedly requested for a table away from the band as we could have a easier conversation with our guests. But on arrival, we were put next to the band. We commented this to the staff but were offered no explanation.
Some of our guests arrived late, different staff members kept coming back to request to move our chairs for other customers. Our cocktail orders were mixed up, the Dirty Martini came semi chilled. What happened here? Long Bar used to make such beautiful, delicious, good quality cocktails? Very disappointing! We ordered many food items, they were fine.
Finally, when we asked for our cake to celebrate the birthday (the hotel had gracefully allowed us to bring in our cake), the service staff came and handed us the cake in the box! We had to ask for the cake to be placed on a plate. This is a 5 star hotel, this is Waldorf Astoria, this sort of service is totally unacceptable and thoughtless. Service could be more personal -- not even a birthday wish to your guest?
Long Bar is an iconic bar on the Bund, we certainly hope it would be like it used to be when it just opened.More
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