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“Unique Design hotel, out of the ordinary”

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The Waterhouse At South Bund
Ranked #212 of 5,222 Hotels in Shanghai
Reviewed 22 July 2014 via mobile

We stayed at the WH for 3 nights. This is a perfect hotel if you are interested in architecture/design.
The minibar is without charge and the room was nicely designed. The lobby and bar area are full of designer furniture and had a laid back ambience.
The rooftop has a bar with an impeccable view of Pudong, however only open from 18.
The location gave us a good advantages to explore Shanghai and was in walking distance of many interesting places.
The staff was professional and helpful. The helped us with taxies, table reservation etc.
We had a problem with our coffee machine but they fixed it right away.
There was free wifi provided, not great but ok.

Unfortunately there were some downsides.
Breakfast was very slow and the food not so great.
We had a very nice room on the 1st floor facing the river and Pudong, but it was very noisy. The Bund Beach is just across the street, and since it was the weekend, they had events on Saturday and Sunday. VERY loud music kept on pumping from morning to late. It made us crazy. So be sure to ask for a room facing the courtyard, or check in advance if there are any events at The Bund beach, if you plan to stay here.
There is also a lot of construction in the area that can be somewhat noisy.

I would definitely recommend staying here, it is quite unique and is a must see if you're interested in something out of the ordinary.

Stayed: July 2014
1  Thank NadineOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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49 - 55 of 136 reviews

Reviewed 22 July 2014

Well worth a stay just for the inspiring exterior and well-picked interior. The location is right beside Bund Beach, so be prepared for high music and sounds at different times of the day if you got a room facing Pudong river. It will not ruin your sleep at night, but if you want a quiet afternoon it will. The room was excellent, and the view just as good. Around the hotel is an area called "Cool Docks" which is a new development seeking to get people down to the south bund area. A lot of new restaurants, and the Bund beach area with different beach activitites going on, but unfortunately not a lot of people to see. This might be better over time when the bund extension is finished. The service was great, and we had little trouble, even though the overall english knowledge was poor. The staff seems a little bit unprofessional at times, but with a little bit of patience you will be fine. The roof terrace is amazing, but is only open in the evening, which makes no sense.

  • Stayed: July 2014, travelled as a couple
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1  Thank Øyvind B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

We loved this hotel. It was clean and stylish and upon arriving early we were given an upgrade that was bigger than our flat in London.

The views were incredible and the open plan bathroom and rain shower were stunning.

The layout and design of this hotel is inspiring.

The service was good and most of the staff speak very good English. The breakfast was also very good and you can order anything you want off the a la cart menu.

So happy we chose The Waterhouse and I thought the location was great.

  • Stayed: May 2014, travelled as a couple
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2  Thank DomSansalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2014 via mobile

Maybe not the most central location but the astonishing architecture was worth every step untill there. The bar on the rooftop is one of the best spots in town, with a magnificient view on the river and Pudong. Rooms were great with integrated bathtub in the floor.

  • Stayed: April 2013
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1  Thank Max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

I stayed one night at the Waterhouse. My husband and I had business obligations the next morning but wanted to stay in a design-oriented, original hotel in the city.

The design itself is very stylish, but not so functional. A lot of concrete makes for noisy halls in the night when people in high heels run by - not the best if you're looking for some serious rest. It was getting chilly and our room had a huge draft coming in from the bacony glass doors.

What really surprised us was the level of service. In the restaurant at breakfast, it was great. However at the front desk, we felt like we were bothering the staff more than anything whenever we had a request, which was really disappointing.

The café near the lobby, however, is a nice place to settle down for a drink at the end of the day.

If you're into design solely, go for it, however if you're looking to feel welcomed, not the best place.

  • Stayed: November 2013, travelled as a couple
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Thank LuciEunice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

Fundamentally, this hotel is very cool. A former Japanese army barrack, the building has been creatively re-imagined by Shanghai "starchitects" Neri & Hu. The hotel balances some of the building's remaining grit with terrific modern finishes and design. The rooms vary in style and size. I stayed in 18B, a decent sized room that faced the courtyard. The room was quiet and spacious and the bed was very comfortable. The rooms are appointed with top design furniture and excellent towels and linens. The shower and bath are behind dark, see-through glass. This was fine and cool. However, the decision to put the toilet also behind see the through glass was a poor one. Sometimes, privacy is desired. See-through shower glass: sexy. See-through toilet class: awkward (if not solo).

SERVICE: The service at the hotel wasn't great. For such a high-end, thoughtful design effort, the hotel staff's service didn't match. They seemed more interested in doing work non-associated with helping guests. They weren't horrible, just not great. The hotel could do with a concierge to lift the service level to match the design.

LOCATION: Located on the south part of the Bund as its name suggests, there's not much nearby of interest. I stayed in three different neighborhoods during two weeks in Shanghai and this was my least favorite location. There's a Starbucks and a few restaurants across the street but not much after that. Pretty much all other interesting spots in Shanghai will require a LONG walk or a taxi ride, Luckily, walking is easy and taxis are cheap in Shanghai.

  • Stayed: November 2013, travelled solo
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1  Thank amirrf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

The Waterhouse has some amazing assets: One of the top foreign fusion restaurants in town (Table No1, with Jason Atherton), a really cool trash-chic design, one of the best roof-top terraces overlooking the bund and its location - while atypical - can be convenient depending on where one needs to be and is just next to the lively restaurant area of the cool docks. First visitors will no doubt enjoy the experience. On the other hand, there are some flagrant design flaws in the rooms (I don't want to spoil the surprise but one hint: 'hanging clothes'). Another I'll just say outright: While having glass doors for the toilet with a certain area opaque probably looks great in a hotel design mag, somewhere someone didn't really think this through...Plus other parts of the room feel cramped. Fine if solo but double should be better for the price. Finally, most importantly, the service was awful and the place felt utterly mismanaged. I wouldn't raise this in other places where service has been far, far worse but at this level, which you pay for hence expect, the lack of professionalism is not acceptable. I no longer recommend it unless travelers have an arty slant; and even then...

  • Stayed: February 2013, travelled on business
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1  Thank S E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Waterhouse At South Bund

Address: No.1-3 Maojiayuan Road, Shanghai 200011, China
Region: China > Shanghai Region > Shanghai > South Bund
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
#52 Romantic Hotel in Shanghai
#182 Luxury Hotel in Shanghai
#208 Best Value Hotel in Shanghai
Price Range: £122 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Waterhouse At South Bund 4*
Number of rooms: 19
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Also Known As:
The Waterhouse At South Bund Hotel Shanghai

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