When I read some of the reviews I wonder if we are talking about the same hotel. The hotel is situated in more of a residential area than downtown but that’s not such a bad thing as the Hailun Road tube station is just across the road and its only two stops to Nanjing Road east.
This was my fourth trip to Shanghai but first time to this hotel., I like to walk around and be among the Chinese people as they go about their daily lives and this is a good place to do that. I found a good laundry just around the corner and bought some fruit from a local store.
The check in at the hotel got me on the wrong foot I suppose. The large foyer lacked any atmosphere and when I asked about internet access they said there was internet but if I wanted wifi I would have to upgrade my room. We sorted that out without any further costs but I just felt like it was a ploy. I had two, wheeled suitcases and with a long walk to my room from the elevator the deep piled carpet made it quite difficult to move the suitcases which I know is only a small thing but annoying none the less.
The room was on the 21st floor of a 38 storey building. The bathroom was quite large with a freestanding claw leg bath. The open shower was quite close to the bath which meant that whenever you had a shower the bath got splashed which I felt was a poor design. Now, from the bedroom you have a full view of the bathroom through floor to ceiling clear glass panels. I couldn’t help thinking how would this work if I had been here with my adult daughter as I had been in Malaysia the week before. It was some time before I discovered an unmarked remote control on the wall which lowered venetian blinds to the floor but this process was quite slow. The hot water took some time to come through to the shower head but the pressure was ok.
Not long after I arrived in the room I noticed noises which seemed to me to be like something structural under stress like wall cladding or glazing panels expanding or contracting. While these noises varied in intensity some were very loud indeed and occurred every minute or so. My home city of Christchurch, New Zealand has recently suffered a disastrous earthquake and the noises I was hearing were disconcerting to say the least. I tried to ignore these noises and as I was quite tired after a long flight I decided to ly down for a rest. Whenever I dozed off the noises would wake me with a sharp cracking sound. I decided to call reception and tell them I could not stay in this room. They told me that there was work being done on the air conditioning and they would move me to another room in the same position on the 29th floor. While there was an improvement up on 29 there were still the same type of noises and I suspect that they have some sort of problem with cladding, glazing or framing.
On the first night I went to the Chinese restaurant in the hotel. At the risk of sounding like a perpetual moaner (which I am not, see some of my other reviews) I am sorry to say I was not impressed. No atmosphere, food average, service average.
I did use the main restaurant for breakfast every day and the layout was awkward in a U shape while the service was never with a smile and very ordinary. On one occasion I was shown to a seat at a table and then when I returned from getting my cereal and fruit someone else had been shown to same seat. The selection of food was only fair in my view.
If you haven’t gathered by now, I was quite disappointed in this hotel. The structural noises aside, I think there is a lot of room for improvement to bring this hotel up to true international standards. One of the best hotels I have ever stayed in was the Sheraton in Saigon and I have stayed in others in various cities, so I assumed that the standards would be similar. Whether or not I have compared it to the wonderful hotel I stayed in the week before and that has influenced my view, I don’t think so. I have asked myself once again if I have given the Sheraton Shanghai Hongkou a fair review and the answer is yes.
- Official Description (provided by the hotel):
- Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Ctrip TA, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Sheraton Shanghai Hongkou Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.