We had an executive room, nice river view 50m2 so easy. enjoyed e bathroom. upgraded to cub loune so we had breakfast and cocktails and nibbles here. Nitin Abi provided and modeled excellent customer service...As a new hotel staff are still in the induction training phase.
Breakfast was good, cocktails great..service excellent.
A we hiccup on checkin s we had misplaced ou SPG cards and details....
Location very close to Metro which is easier to navigate than the ITALIAN system.
Note have multilingual function and cloured coded route maps....very good. cheaper and faster than taxi. Firs time on Maglev where we reached 432 kmh....this was at around 10.30am

I stayed here recently for a business trip, my second Sheraton experience in China.

This hotel is of a high standard, but somewhat dated compared to some of the other Sheraton sites which are newer. The service is attentive. The hotel is very highrise (I stayed on the 28th floor) which means that your ears can pop in the lift on the way down.Conversely, you do get a great view over the city skyline which is a plus. I am not sure if this hotel has dedicated non-smoking and smoking floors, but my room smelt smoky even though I had requested non-smoking, which is not ideal.

The bedroom was smaller than at the more modern Sheraton facilities, and the bathroom was awkwardly laid out, with the main area being a wetroom combined with bathtub. Everything was clean though and bottled water was supplied.

The breakfast buffet is housed in the hotel's Feast restaurant. The volume of people taking breakfast meant the room was a bit chaotic. There was a good selection of options, but again, not as extensive as in the more modern Sheratons.

I also had an opportunity to eat dinner at the hotel's Japanese restaurant Miyabi, which I would highly recommend. Good service, and the teppanyaki was some of the best food I have ever tasted. The theatre of the cooking process, combined with the fantastic view over the Shanghai city skyline, was breathtaking.

All in all, a good hotel, and satisfactory stay.

The hotel is a bit out of the way from most tourist attraction but it is within 5 minutes walk from the metro stops 4 & 10 interchange. The hotel had a grand lobby, and service was attentive. As SPG Platinum we were upgraded to a huge suite, and given access to the club lounge. Overall, satisfactory stay here.