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“Great Value Hotel - Priced like 4 star, Feels 5 star”

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Sheraton Shanghai Hongkou Hotel
Ranked #73 of 5,032 Hotels in Shanghai
Certificate of Excellence
Hong Kong
Level Contributor
61 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Great Value Hotel - Priced like 4 star, Feels 5 star”
Reviewed 28 July 2012

I've stayed at this hotel 3 times, in the past my hotel of choice in Shanghai Puxi is the 4 Seasons on Weihai road or the Hyatt on the bund. All of these hotels are priced around the RMB1k range, but I always choose the Sheraton Hongkou now for my Puxi visits as I find this hotel to be very well managed and the quality of the hotel to be 5 star standard.

I always book a club level room, I like the ambience of the club lounge, the size of the lounge is good, you don't feel cramped, and the food during bfast/happy hour is excellent. I think the GM and Deputy GM on down do an excellent job with the management of this building. The gym room, spa are excellent as well.

Location is close to the bund, easy access to pudong, great location that fits both puxi and pudong well. Obviously if you are going to pudong then there are many new 5 star choices, but for Puxi i think for value and comfort youve got to go with the sheraton hongkou

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emandjeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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805 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
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English first
Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2012

Unlike the other reviewers I have not stayed at the hotel but I occasionally attended a meeting in the conference room. The room is equipped with state-of-the-art audiovisual system and wireless broadband internet access. The decoration is stylish.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BobSabstina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Qingdao
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2012

I live in Qingdao and had some family coming in to visit from America. We were able to get a summer deal on club floor access for a reasonable rate. I had two kids with me, 10 year old and 2 year old. The hotel was great for the price, clean, new, well designed. The staff on the club floor were excellent and they were super accommodating of our small kids. The pool was excellent for kids and we spend almost 3 hours a day at the pool. The club floor had excellent views of the city and the food selection was great for adults and for the kids. Special thanks to Nitin, Paul and Raymond, who were always available and attentive to help solve any issues we had and put up with our noisy and somewhat messy kids extremely well.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Matthew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, 29 July 2012
Dear Matthew B,

Thank you for taking the time to post a review on tripadvisor.com!

It was really a pleasure to meet you and your family and I really hope that we can welcome you back in the near future.

Kind regards

Nitin Abbi

Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suzhou, China
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 July 2012

We live in China and so when we stay in Shanghai we are looking for basically a perfect combination of value, comfort and location. For us, this hotel was ideal. There is a metro station literally right outside the door, the price was reasonable and rooms feature the comfort you would expect from a Sheraton anywhere. If you plan to take taxis around SH, this may not be the hotel for you, though, as it is a bit out of the way (no problem when using the metro however).

Room Tip: Some rooms have a really great view of the bund. Be sure to ask about them.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mrbonesmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, 29 July 2012
Dear mrbonesmom,

Thank you for your comments and it is good to see that you had a great stay with us.

Please contact me if you ever plan to visit us again!

Kind regards

Nitin Abbi

Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cali
Level Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 19 July 2012

This hotel is great and management at this hotel gets it, they are listening and they
really want to make your stay worth it. We spent 5 nights here, we were upgraded to
an exceptional suite as a platinum member and I can't say enough things about this.

We had one issue in the restaurant upstair japanese and they immediately took care
of it and the manager sent me a hand written not to do whatever was needed to
make things right. Every hotel in the world has issues how they go about it really
is what makes the difference. Nitin I can't thank you enough, I fully expect you to be
managing your own hotel with SPG someday and when you do I'd like to come visit.

Lounge on the 37th floor was the main reason I'd come back, we spent hours there meeting and strategizing in a very peaceful setting. The food was good and nit in
was there to answer any question we need with very good recommendations.

The only difference you'd find here vs a St. Regis is the amount of people that speak
perfect english but they have weekly english classes so i'm sure in not time this hotel
will be perfection.

  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stregis_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, 29 July 2012
Dear stregis_11,

Thank you so much for your wonderful comments and we all are really happy that we were able to impress you. As you mentioned before, our lounge is definitely one of the best in Shanghai and we are currently working on some changes regarding the menu and service.

As well, many thanks for your appreciation, I am really happy that my team and I are on the right track. We will work harder in order to ensure that we provide a WoW experience to every guest.

Please contact me whenever you plan to visit us again, so that I could personally take care of your well being and room allocation!

Kind regards

Nitin Abbi

Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 July 2012 via mobile

We were up for a business conference and after shaky start (mix up with our Airport pick up) we were delighted with the service of this hotel. When we arrived at 3.30 am where we were greeted with the lobby full of passengers from a cancelled flight, the staff realized that we're not from the same group and whisked as away for an express check in and upgraded us to a two room suite for the week plus a complimentary bottle of wine. The room was great and the club lounge is also a great space with complimentary snacks and wine. Service was helpful and thoughtful and they also have an amazing laundry service as I had managed to spill wine over my clothes, they returned from the laundry spotless and like new! It has a well equipped ( but rather busy) gym and the main restaurant (Feast) provides a good variety of international and local dishes.

Stayed July 2012, travelled on business
Helpful?
Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, 29 July 2012
Dear Rob S,

Thank you for your nice comments on tripadvisor.com!

We are really delighted that you enjoyed your stay.

Looking forward to welcome you back in the near future!

Kind regards

Nitin Abbi

Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2012

i stood 4 weeks at this hotel and thereby had the chance to test all given facilities & especially the superb executive lounge intensly. i must really say that this fine hotels gave me the feeling of having "a home away from home" with its superb service, his very skilled staff.
rooms were without doubt spacious, clean and perfectly arranged -- on top of that very quite which is not always given in china.
fitness center was small but then again equipped with all you need. pool was inviting to swim lanes....
i was so impressed of this hotel that i immediatly decided to make it to our company hotel in shanghai as i have lived in this city also in other hotels which were not quite up to that level. my customers who have meanwhile also stood here are full of positive feedback as well.
so this is a 101% recommodation as i had more than 30 nights and have not a single thing to question......the location is maybe a little off the beaten track but then again, this is shanghai and it can take 5 or 50 minutes from wherever you stay to wherever you go....taxis are easily arranged and it is likewise fast to all places where you want to go , so this is not a disadvantge at all....

Room Tip: stay at executive level, this opens the door to the exec lounge.....outstanding view & fantastic...
See more room tips
  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mathias D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheraton_Hongkou, Manager at Sheraton Shanghai Hongkou Hotel, responded to this review, 29 July 2012
Dear Mathias D,

Thank you for sharing your experiences on tripadvisor and it is great to see that you had a fantastic stay with us.

Please contact me whenever you plan to visit us again so that I could personally take care of your well being.

Kind regards

Nitin Abbi

Guest Relations Manager & Sheraton Club Lounge Manager
nitin.abbi@sheraton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Shanghai Hongkou Hotel

Property: Sheraton Shanghai Hongkou Hotel
Address: No.59 Siping Road, Shanghai 200086, China
Region: China > Shanghai Region > Shanghai > Hongkou , Sichuan North Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #73 of 5,032 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
Official Description (provided by the hotel):
Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more   less 
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