We had such an exceptional stay here last year we were looking forward to returning and I have put a rating of 'average' but 'good' is more accurate due to its location (but Trip Advisor don't do 'good'!). Whilst we didn't choose the same executive room as last year we were upgraded anyway and had fabulous views over Pudong, which was greatly appreciated. As I had reviewed last year, the location is terrific. The Hailun Road subway is across the road and the two underground lines it serves are both terrificly convenient for many of the tourist spots including Nanjing Road East. Taxis are cheap (but not always plentiful).
However, the Club Lounge has sadly taken a dive. Breakfasts were still good but the evening drinks were hit and miss. On our first evening, they ran out of scotch. They have ONE bottle of scotch whiskey which when it is finished, it is finished! They like to tell you their bourbon is a scotch, but that is not a scotch. The following day my husband joked about being sure to have scotch for the evening as we had also asked if we could accommodate business guests there, for ONE drink, in the evening before dinner, which we were happy to pay for, as it is a much nicer outlook, and quieter, than the ground floor bar.
Not only did they still NOT have any scotch that evening (and we were not the only ones asking for it) there was such a debacle about getting a single scotch it was embarrassing. This is NOT an uncommon drink. Finally, after about 15 minutes, a scotch arrived. Who is stocktaking in this place? For Pete's sake, go to the department store down the road and buy a bottle!! And the price of the two guest drinks we did pay for was simply ridiculous. For all the drama we should just have had our drinks in the downstairs bar - maybe that's their ploy.
Some of the staff's mastery (or lack of mastery) of the English language also causes its own problems. Because they will say yes, when they mean they don't know! Also, I couldn't help notice the amount of chipped crockery put out for guests' use. I put so many bowls and plates aside that were chipped. C'mon!
Additionally, while the room was spacious and very comfortable, with cozy bed, it was not as clean as it could have been. There were stains on the lounge suite and detritus on the carpet that was there when we arrived, and there when we left six days later ... the blinds in one of the loos was covered in dust, as was the sill behind. And twice I witnessed the cleaner swish our dirty cups under the tap for about three seconds and rub them with her bare hands (after cleaning the bathrooms) and then dry the cups with the hand towel we had been using for the past day. What about the poor people coming in after us - mmmm, yum! And as I noted last year, the lighting in the bathroom is dreadful. So dull ... not great for women wanting to see their faces in the mirror. Pack a torch or your own lamp! ;-)
The reason we moved on from the Sheraton Four Points Daning was a distinct drop in service, cleanliness, maintenance and quality. Surely the Hongkou Sheraton Hotel is not heading the same way, so soon?
- Official Description (provided by the hotel):
- Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more less
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