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“Good Staff” 3 of 5 bubbles
Review of Sheraton Shanghai Hongkou Hotel

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Sheraton Shanghai Hongkou Hotel
Ranked #75 of 4,969 Hotels in Shanghai
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good Staff”
3 of 5 bubbles Reviewed 26 March 2014

Had some issues with the room but the staff resolved the Issue..The Bathroom water was clocked...but the engineering was there as soon as possible...
We were informed about then on going work around the Hotel in advance. The staff was very friendly at the reception and ensured to demonstrate a positive attitude toward hospitality ...

Room Tip: Staff is very friendly and helpful.. They look forward to demonstrate professional and trustful hosp...
See more room tips
  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Prashant U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Macom Coordinator at Sheraton Shanghai Hongkou Hotel, responded to this review, 8 April 2014
Dear Prashant U

Greetings from Sheraton Shanghai Hongkou Hotel! We are glad that you enjoyed your recent stay with us and greatly appreciate your feedback.

And for sure we will share your comments with the team for their attention and improvement.

We sincerely look forward to welcoming you back in the future.

Regards,
Kin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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787 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

This large Sheraton Tower is about three years old. The hotel staff were extremely helpful, friendly and professional. The rooms are very nicely decorated in contemporary style and the hotel is quiet. My suite was huge with seperate meeting room/office, two w/c, large bath with TV and walk in shower. Club lounge very nice with views over the city. Japanese restaurant here is also very good. The location is 'local' with some interesting colour rather than homogenised or westernised tourist district. Generally had a really good business stay here and found the facilities , food and atmosphere very good. I would have no hesitation in returning here on future business trips.

Room Tip: Its a tower so there is little traffic noise. Suites are big.
See more room tips
  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mischa58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Director of Marcom at Sheraton Shanghai Hongkou Hotel, responded to this review, 12 March 2014
Dear 4950thatch,

Greetings from Sheraton Shanghai Hongkou Hotel. Thank you for choosing to stay with us, and we are glad that you enjoyed your stay here with us. Looking forward to welcoming you back soon!

Regards,
Joyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

The rooms are clean, spacious and comfortable. It is close to the subway station so is easy to get around. The only downside to this hotel is it is in a very dull area. There are no nearby restaurants I would feel comfortable eating in. There are a couple of nearby fruit shops that sell fantastic in season fruit at cheap prices but apart from that the area is quite bare.
The breakfast buffet has a good selection of food and is tasty.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HammertimeOO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Director of Marcom at Sheraton Shanghai Hongkou Hotel, responded to this review, 24 February 2014
Dear HammertimeOO,

Greetings from Sheraton Shanghai Hongkou Hotel! Thank you very much for your positive feedback, and we are glad to know that you enjoyed your recent stay with us. There are actually quite a few lovely restaurants which might be a bit hidden from the main street, but we would be more than happy to recommend them to you according to your preference during your next stay.

Sincerely hope to welcome you back in the future for more explorations!

Best regards,
Joyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 13 February 2014

Location: The hotel is NOT in a very lively area, to get to restaurants and/or shopping, you have to take a cab or use the metro. There was nothing useful in walking distance except a supermarket. The hotel is however directly opposite the metro station, but it is only served by two metro lines and both are not that useful. All in all, I would definitely choose to stay in a more central location near people's park or Huaihai road next time.
Rooms: We stayed in an executive suite which was very spacious. It didn't however have bund views which was a shame. The room was nicely appointed, it did maybe lack that wow factor that will make you remember it in the future. The bedding was fantastic (silk maybe?) and I would love to buy that for my home. The bathroom featured a nice walk-in shower and a separate toilet as well as a bathtub with TV. One point of critique is the dressing area which was very small and there was not enough space to hang your clothes or put them anywhere. We definitely needed some more shelves!
Breakfast: The breakfast was very good, lots of options, both asian and western. I felt that the restaurant was maybe too small as it felt very crowded. One incident that happened was very annoying: We had both left the table to get some fruits and when we went back to it, someone was sitting at it?! They obviously cleared our table and seated someone else there in the 2 minutes we weren't there. It was evident that the service staff were not capable of overseeing the tables.
Service: Generally I felt like the staff were not trying very hard to make you feel welcome. I don't think we got many smiles or people going out of their way to help us. Sadly, that is the standard in many big Shanghai hotels: Efficient, but cold service. The Sheraton was no different here.
Facilities: Before arriving, I was very excited about the pool and the other facilities advertised on the website. However, the hotel is selling gym membership to local residents and they arrive en masse! If you go during the day, it is very crowded in the changing area and the pool. It's a shame as it really ruins the whole experience. Better to go in the evening shortly before the pool is closing. Another pet peeve I have is when people give you that look when you arrive shortly before they close and then go: "We are closing in 30 minutes, you know?" I understand they want to go home but the pool is open until 10 pm and as a guest you should not get any attitude when you try to avoid the crowd and go later.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank shanghainese8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Director of Marcom at Sheraton Shanghai Hongkou Hotel, responded to this review, 16 February 2014
Dear shanghainese8,

Greetings from Sheraton Shanghai Hongkou Hotel. Thank you very much on your valuable feedback. We will definitely bring your comments on the services to the relevant departments for their attention. Sincerely hope that we will have the opportunity to welcome you back in the future!

Best regards,
Joyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 9 February 2014

As part of the Sheraton, I would expect that the buffet restaurant to be well managed. I had lunch with my friend there by using loyalty points. The reception seemed very helpless about the procedure. I have used my points many times, so I had to explain her how the system works. Frustrating!
The best part of the buffet was the Sashimi station, all other stations were average. The dessert station was a disaster. We had seen some really delicious cakes, so at the end of the meal we had saved some space in our stomachs. Guess what - the cakes on display were not part of the buffet… I have been to many buffet restaurants and I experience for the first time that something ON the buffet is actually not part of it. I mean, it doesn’t make sense! All was left were some rather not appealing desserts. I had talked to the assistant restaurant manager, but he didn’t want to get my point.
I had also ordered a freshly cooked fish, but the chef at the fish station must have forgotten about it.
Service was terribly inattentive, I can see that it is lack of training and staff motivation. This is Shanghai Sheraton, not a second-tier city Sheraton, so my expectations are higher, but were not met at all.

Stayed November 2013, travelled with friends
Helpful?
Thank Natalia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Director of Marcom at Sheraton Shanghai Hongkou Hotel, responded to this review, 10 February 2014
Dear Natalia,

Greetings from Sheraton Shanghai Hongkou Hotel. Thank you very much for your valuable feedback. Please accept our sincere apologies for the experiences you encountered. For sure we will bring your comments to the team for their attention and improvement. We do hope you will consider giving us a second chance in the near future.

Regards,
Joyce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

I was at the hotel for 2 nights during the second week of January, 2014 -on a business trip. The hotel is well located and the rooms are very comfortable. The bathrooms are huge, well maintained and surpass all expectations. Very good breakfast selection and I was satisfied with the in room dining options. The staff are attentive, efficient and speak a passable level of English. I look forward to my next stay at the Sheraton Shanghai Hongkou Hotel

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank T T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Director of Marcom at Sheraton Shanghai Hongkou Hotel, responded to this review, 19 January 2014
Dear T T.

Greetings from Sheraton Shanghai Hongkou Hotel. We are delighted to know that you enjoyed your stay with us, and thank you very much for your positive feedback. Sincerely look forward to welcoming you back soon!

Regards,
Joyce
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
1,229 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 430 helpful votes
4 of 5 bubbles Reviewed 16 January 2014 via mobile

I stayed here for only one night and was quite impressed. The rooms are nice with the showers and great pillows as the best part. The executive lounge is very nice with great service and the fitness center is large enough and clean. The only downside was the Japanese restaurant. They were out of a lot of items and totally messed up our order...at least there was a great view.

Stayed January 2014, travelled on business
Helpful?
Thank Shelliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joyce Z, Director of Marcom at Sheraton Shanghai Hongkou Hotel, responded to this review, 19 January 2014
Dear Shelliu,

Thank you very much for your valuable comments. We are delighted to know that you enjoyed your stay here with us. And your feedback on the Japanese restaurant is well noted as well, we will pass your feedback to the team for their improvement. Looking forward to welcome you back in the future.

Regards,
Joyce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Shanghai Hongkou Hotel

Property: Sheraton Shanghai Hongkou Hotel
Address: No.59 Siping Road, Shanghai 200086, China
Region: China > Shanghai Region > Shanghai > Hongkou , Sichuan North Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #75 of 4,969 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Shanghai Hongkou Hotel 4.5*
Number of rooms: 471
Official Description (provided by the hotel):
Welcome to the Sheraton Shanghai Hongkou Hotel.Our local neighborhood has it all. Our hotel is close to the Bund, considered the city’s symbol since the 1920s, and the People’s Square. We are also near the Nanjing Road, Lujiazui, and Huaihai Zhong Road central business districts, as well as the North Sichuan Road shopping area and historic Duolun Road.Enjoy your stay in one of our 471 beautifully appointed guest rooms and suites, featuring river, city, and Bund skyline views. Relax completely in our famous Sheraton Sweet Sleeper™ Bed, with a pillow-top mattress, cozy duvet, and goose down blanket. Our hotel’s unique outdoor garden and riverside setting make it the perfect place to get away from the fast pace of Shanghai.Complimentary wireless High Speed Internet Access is now available in all of the hotel’s public areas and guest rooms to meet the needs of business and leisure travelers alike. When you need a retreat from fast-paced city life, we have many options. Indulge yourself with a treatment at the Shine Spa. Sheraton Fitness Programmed by Core® Performance features state-of-the-art cardio and strength-training equipment, and our 30-meter swimming pool is illuminated by natural light through the ceiling.We offer a variety of event facilities that are ideal for weddings, dinners, product launches, and meetings. Our dedicated professionals are ready to assist you with any requirements or requests.Let the Sheraton Shanghai Hongkou Hotel be your home base when visiting Shanghai, one of Asia’s most vibrant cities. ... more   less 
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