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“Consistently awesome...routine excellence...”

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The Langham Shanghai Xintiandi
Ranked #5 of 4,998 Hotels in Shanghai
Certificate of Excellence
Atlanta, Georgia
Level Contributor
81 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Consistently awesome...routine excellence...”
5 of 5 bubbles Reviewed 7 July 2014

As a regular visitor to this hotel I am amazed at the excellent level of service they achieve each time. As I have written a few reviews on this property already, I will keep this to the point.

You simply cannot find a better room in Shanghai - bed, linens, bathroom (spa like), towels, climate control, amenities, quiet, sleep quality, etc.- it simply is not better than this.

Location - convenient to Pudong and Hongqiao Airports (and the Shanghai Railway Station and the Bund is a 10 minute ride as is Tianzifan (take the Hotel taxi!).

Food - You can seriously eat in the hotel daily and be more than satisfied. Variety and quality - try them all.

Saving the best for last - the Staff makes this hotel. In the Club Lounge the manager, Ken Liu is simply amazing. Warm, welcoming, helpful, knowledgeable and professional. Also in the lounge Cici and Yun will take very good care of you (and remember what you drink, what you eat and where you like to sit)! Also Chelsea and Loux are very helpful, pleasant and professional. The Club Lounge is a great place to start and end your day in Shanghai.

A Duty Manager, Mikey (from Germany) is equally as special and excellent. She ALWAYS recognizes me, asks if I need anything, and thanks me for staying - she is amazing.

If you need a hotel in Shanghai look no further than here - this is THE hotel for your stay. I will be back in August.

  • Stayed July 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Rod A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 16 July 2014
Dear Rod A,
Thank you very much for your continious support of our hotel and for your post on Tripadvisor. The Club Lounge team, Ken and Maike are very appreciative of the recognition of a job well done. We look forward to your return in August and we are happy that The Langham Xintiandi is your home away from home in Shanghai.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,015 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 July 2014 via mobile

Was there for 5 days for a business trip. The staff was truly amazing. I loved the art in and around the hotel. The baths were like personal spas. The spa was one on the most beautiful I have ever been in. The location is also great. The staff could not do enough for you. I would go back on a personal trip and highly highly recommend. They truly went above and beyond! Thank you for a wonderful stay. Helen helped me in the spa and she was absolutely lovely. Gym was also very good and not crowded.

Stayed July 2014
Helpful?
1 Thank Mollie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 16 July 2014
Dear Mollie K,
Thank you for your kind words and post on Tripadvisor and we are delighted to hear that you enjoyed the hotel. Helen from the Spa is appreciative of the special recogntion and your comments have been shared with the rest of the team. We look forward to the opportunity to welcome you back .
Kind regards
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

I have been travellling to Shanghai for the past 1 and half years constantly every 2 months for at least 2 weeks if not a little more. I have to say, that I am so totally welcomed back each time, and feel like I am going home and not to a hotel. The quality of the staff, especially in the Club lounge make you feel the true meaning of hospitality, as they welcome you back. The have the ability to remember all the little things that are meaningful to your stay, and take great pride in their attention to detail. the quality of all the staff in the hotel is a total reflection on the quality of the management, and it is truely a pleasure to return every time. I would not stay anywhere else. Not only the location is superb, and the hotel is excellent in presentation, but the pleasure in returning each time is a pleasure. it is a very competitive market in Shanghai, and this is the Best hotel in the busy city.

Room Tip: Pay the extra for club floor. it is fantastic value and service.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank colette925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 16 July 2014
Dear collette925,
Thank you very much for taking the time out to post a review of our hotel and especially the Langham Club Lounge. The team at the Club Lounge are delighted to hear of your comments and are most appreciative of the recognition. We are glad that The Langham Xintiandi is your home away from home in Shanghai and we look forward to your next stay in the hotel.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

Excellent Hotel in the BEST location in Shanghai for me personally. If you book in advance you can get generally get better rates. The rooms and service is exceptional also, but the best thing has to be the location. The food at this hotel is also exceptional, great buffet breakfast and an even better seafood buffet in the evening.

Room Tip: Ask for a room that isn't blocked by the hotel next door. Ask them to give you a corner room wit...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadir M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 15 July 2014
Dear Nadir M,
Thank you very much for taking the time to post your review of our hotel on Tripadvisor. We are delighted to hear that you enjoyed your stay and found the service, location, room and food to be exceptional. We look forward to the next opportunity to welcome you back again.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 30 June 2014

Let's start with the good parts: Large room, nice housekeeping staff, interiors great. We ate out all the time so I can't comment on the food. Price <USD200/night for the kind of ammenities/room quality is very good.

The unfortunate part: It's rather strange their staff is not too good with English. During check-in we asked a male front desk staff for help with the internet sign-in and the staff responded rudely with single word responses and was unwilling to help. I guess he did not expect to answer in English given we look Chinese - it did come across as 'racist' (is there a word for discriminating your own kind?)

I think if you are from overseas and do not look Chinese, this place is great. Don't think I will return to this hotel though given the kind of greeting I received - for me, there's a difference between hardware and service.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank dorical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 15 July 2014
Dear dorical,
Thank you for taking the time to post a review of our hotel on Tripadvisor. We are glad to note that you enjoyed the facilities of the hotel however I have noted your comments regards the checkin interaction and we are investigating the matter. We certainly do not want to project an image of treating our guests in different ways. I have contacted you by seperate email to get further details regards the interaction. Thank you for choosing The Langham Xintiandi and we hope to have the opportunity to redeem ourselves when your travels next bring you to Shanghai.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotorua
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

My only regret is that we took our 2 teenage boys, and as such they now never want to stay anywhere else!! The rooms were spacious, incredibly comfortable and the bathrooms spa-like!! The breakfasts were amazing - loved watching Peter make fresh noodles!! Pool fantastic.The location is great - nothing to fault...we love this hotel!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jamespascoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 15 July 2014
Dear jamespascoe,
Thank you for your post on Tripadvisor . We are happy to hear that you enjoyed your stay and the facilities in the hotel.The team will be delighted with the feedback and we hope to have the opportunity to welcome you back again.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

This hotel just ticked every box, from location to facilities to staff.

The staff were lovely and we felt very welcome. There was lots of smiles and greetings, of course nothing was too much trouble. On our last day I asked one of the young ladies in the Club Lounge what time breakfast started, she duly answered; a couple of minutes later she found me and asked if we'd like something to take with us as we had such an early start - wonderful and so thoughtful. Afternoon tea was beautiful and the range of foods at other times left you wanting for nothing - thoroughly spoilt.

The smell in the lobby is wonderful and the amenities and facilities in the bathroom made me feel like I had my own mini spa. However the real Spa is absolutely beautiful, we had facials and massages in a lovely double room. Try it if you have time, it was worth it.

We had never been to a Langhams before but I would definitely search out this brand again and when we return we won't go anywhere else!

Congratulations to the management for the wonderful facilities and exceptional staff.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank alwaysdreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew D, Hotel Manager at The Langham Shanghai Xintiandi, responded to this review, 24 June 2014
Dear alwaysdreaming,
Thank you very much for the wonderful review of our property on Tripadvisor and we are
delighted to hear you enjoyed your stay with us. Your comments will be shared with the team especially our staff in the Club Lounge who will be thrilled with the recognition of a job well done.We do have other Langham properties around the globe in our portfolio of hotels and we look forward to the opportunity to be of service again.
Best wishes
Andrew Dartnell
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Langham Shanghai Xintiandi

Property: The Langham Shanghai Xintiandi
Address: No.99 Madang Road, Huangpu District, Shanghai 200021, China
Phone Number:
Region: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Shanghai
#3 Romantic Hotel in Shanghai
#5 Luxury Hotel in Shanghai
#5 Spa Hotel in Shanghai
#7 Family Hotel in Shanghai
#170 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Langham Shanghai Xintiandi 5*
Number of rooms: 357
Official Description (provided by the hotel):
Located in the heart of Shanghai’s vibrant Xintiandi entertainment and restaurant precinct surrounded by glamorous boutiques, galleries and outdoor cafes. The Langham’s elegant rooms and suites provide a haven for discerning guests. Cachet Restaurant and Bar; Chuan Spa offering Traditional Chinese Medicine and spa treatments (opening Q2 2011); 24hr fitness centre and indoor pool (opening Q1 2011). For meetings and special events, the hotel features a multi-purpose space, adaptable for any conference, function or business event ... more   less 
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Also Known As:
The Langham Xintiandi Shanghai Hotel Shanghai

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