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“First Class Hotel.”

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Shanghai Marriott Hotel City Centre
Ranked #16 of 5,159 Hotels in Shanghai
Reviewed 20 May 2014

Very pleasant and helpful staff. Good Executive Lounge with a 37th Floor view over the City Centre. Comfortable beds, nice linen and large rooms. Perfectly located to the shopping district with easy access to the airport. Highly recommended.

Room Tip: Away from the main roads to avoid traffic sounds.
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  • Stayed: May 2014, travelled solo
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Thank BeechBaron55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 25 May 2014

Thank you for choosing Shanghai Marriott Hotel City Centre and rating us a full score on overall satisfaction. We are very glad to know that you like the hotel location, room and executive lounge, as well as staff service. We take pride in delivering quality service to all our guests and making them staying comfortable. Thank you as well for recommending our hotel to other travellers. We look forward to welcoming you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager

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992 - 998 of 1,758 reviews

Reviewed 18 May 2014

I have stayed in just about every Marriott brand hotel in Shanghai, be it JW Marriott, Renaissance, Courtyard, or Marriott -- in the last 6 years during which I have traveled to Shanghai at least 10 times a year. Since last Decemeber, I have stayed in Marriott Hotel Shanghai City Center. I think I have found the best Marriott hotel in Shanghai one and do not want to try other hotels of any Marriott brand in Shanghai. The staff here are excellent, that include the front desk, the councierge (who gave me helpful information and tickets for validating parking for friends who visited), the luggage boys, the room serivces crew, and of course those in the executive lounge. The food in both the main dinning room (breakfast and dinner) are excellent and have new dished just about everyday. The laundry is done in-house and I must say I am very happy with the ironing job they have done (I know I am picky). Internet service is good too. thank you everyone at Marriott Hotel Shanghai City Center for making my business trips much easier.

Room Tip: Ask for a room that is facing south, with a breath-taking city view.
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  • Stayed: May 2014, travelled on business
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1  Thank One R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 20 May 2014

Thank you for taking the time to rate our hotel and for sharing your amazing review on tripadvisor. Your review will certainly be shared with all of our associates, and you appreciated Front Desk, Concierge, Executive Lounge and Room service is very rewarding for recognizing their efforts. We are even more delighted to know that you will recommend our hotel to other travelers, and thank you as well for continually support us.

We look forward to welcoming you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 17 May 2014 via mobile

This hotel was beyond our wildest dreams! We were greeted on arrival by personally being ushered to our room by the general manager with tropical fruits and pastries as a welcome. The accommodations included an expansive view of the city plus the bathroom tub had a window with a closable internal blind that looked out over our bed into our room and the amazing view of the city. The food and service in the whole hotel were magnificent. The pool and hot tub were also large (I think olympic size, not depth) with beautiful furnishings and orchid displays. The whole hotel was immaculate. We hated to leave.

Stayed: April 2014, travelled with friends
Thank MarilynandWarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 20 May 2014

Thank you for choosing Shanghai Marriott Hotel City Centre and for taking the time to share your feedback on TripAdvisor. The team and I are delighted to read your wonderful review and happy to know that your stay with us was memorable and enjoyable. We look forward to welcoming you back soon!

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 16 May 2014 via mobile

This hotel is pretty good. situated in the city center of Shanghai is good for everything. In this area, there is the possibility to find restaurants, shops, taxi, the subway is very very close and whatever you need. is also very close to Madam Tusseaud!

Stayed: December 2013, travelled as a couple
Thank Fabio d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 20 May 2014

Thank you for taking the time to rate and review our hotel on tripadvisor, we are very glad to hear that you had a comfortable stay with us and like our location. Looking forward to hosting you in the near future!

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 16 May 2014

From our arrival, the Shanghai Marriott Hotel City Centre made every moment perfect for our 1-week stay. I give my highest recommendation to this hotel, the service, and the staff.
My husband and I enjoyed a one-week vacation which included an anniversary celebration. We are world travelers, having been to over 100 countries and all continents. We have stayed in a variety of hotels, including high end Mandarin Oriental, Ritz-Carlton, and many Marriott hotels. Upon our arrival, we were met by the transfer the Marriott had arranged. A sign in the airport with our name and very professional driver escorted us to his nearby limo - a new sparkling clean Mercedes. We arrived at the hotel and were greeted as soon as we opened the car door by concierge and the hotel staff who personally escorted us to our room. The staff registered us right in our room and gave us maps, advice, their contact information, and dinner reservation information. We were on the executive floor level with access to the executive lounge which offers exquisite views, ever-present hosts ready to serve your needs for reservations, information, and any kind of help you may need. In addition, the lounge offers a very comprehensive breakfast, snacks throughout the day, and evening drinks and food which can easily satisfy even a hungry person's complete dinner. Then there is the dessert hours...Wow!
The hotel has several full service restaurants, pool, spa, and fitness facilities, and fountain side snack/bar areas and atrium areas all on marble floors with beautiful artwork. It offers full service concierge, bell service, room service, taxi service, and personal service. Here is an example of their 5-star service when my watch needed a battery. Concierge personally took my watch and searched for jewelry shops that would service my Ebel (not an ordinary brand). Another instance is when they secured a restaurant reservation for our anniversary which is basically impossible to obtain. And, oh the cards/flowers/fruit basket in our room for our anniversary.
The location is perfect. The Metro at People's Square is a 5 minute walk. The famous Nanjing Road a 5 minute walk. Restaurants and shopping opportunities surround the hotel and one could stay here many months without ever visiting them all.
Every day, the staff greets you with a smile and your name. They genuinely care that you are having a great time...often giving you little treats (my favorite tea was brought in a pot for breakfast - surprised me that I had even mentioned it). Departing gifts by various staff members - little things, but sweet things to remember them.
In all our travels...to some of the finest hotels in the world, to beautiful bed/breakfasts, and to city and country stays, this hotel and its staff far exceed all others and set the bar at the highest level..a level for even the world's best hotels should note. Stay here...the value is there, the service is extraordinary, the hotel beautiful, the location perfect, the food extraordinary, the room, beds, and amenities (technology, storage, closets, toiletries, housekeeping, safety, room utensils, decor, and views) were wonderful. There simply is nothing missing!
I will always smile when I remember the faces and kindness of Justin, Heloise, and Michelle. My heart sings with your praise.

Room Tip: A room on the Executive Floor is super convenient and not at all busy or noisy.
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  • Stayed: May 2014, travelled as a couple
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Thank NiceShotSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 20 May 2014

Thank you for choosing Shanghai Marriott Hotel City Centre and giving us a full score. The team and I are both humbled and delighted to read your detailed review. It is always happy for us to know that our guests enjoyed the stay experience with us. I have already shared your comments with all of our associates as a reminder of what they do best. We do hope to be of service to you again and look forward to welcoming you back!

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 16 May 2014

We stayed here at the end of our two week trip to China and it was fantastic. It was super clean, staff were helpful and professional. It is in a great spot, wander down to the bund, shopping and plenty of restaurants. For some reason the three taxi drivers we used didn't know where it is, but the bellboys had given us cards with directions before left. Since we have been back we have found out that taxi's generally stay in their own area. The pool was clean and supervised. The food was great - we had a meal at the Chinese rest and lunch at the café downstairs but pretty much 5star prices. The good thing was that it was very easy to just pop out for a meal. The kids were hanging for Pizza - and there was a fantastic Pizza Hut across the road! So If you are going to Shanghai -this is the place to stay

  • Stayed: April 2014, travelled with family
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Thank Kerry553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 20 May 2014

Thank you for choosing to stay at Shanghai Marriott Hotel City Centre and for sharing your woderful reviews on tripadvisor. We are delighted to learn that you enjoyed your stay and appreciated the hotel and its location, as well as the satff service. We look forward to welcoming you back soon!

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 14 May 2014

Hotel is located well in Shanghai, easy to get around by taxi's and you can walk to The Bund. Super clean, efficient, and good value combined with great service, make this a good choice, certainly if on Business. Do need to consider the traffic, especially when travelling to & from the airports, train station.

Room Tip: Rooms all great, as no noise in the Hotel!
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  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank StanleysIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 15 May 2014

Thanks for taking the time to rate our hotel and share your review on tripadvisor. It is really happy to know that you enjoyed your last stay with us and appreciated our hotel in terms of the service and the location. We do hope to be of service to you again and look forward to welcoming you back to us soon.

Yours sincerely,
Jessie Zhang
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shanghai Marriott Hotel City Centre

Address: 555 Xi Zang Road | Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 5,159 Hotels in Shanghai
Price Range: £104 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shanghai Marriott Hotel City Centre 5*
Number of rooms: 720
Official Description (provided by the hotel):
Shanghai Marriott Hotel City Centre locates in People’s Square, the heart of Shanghai. Easy access to metro line 1, 2 and 8, you could explore Shanghai effortlessly, perhaps starting from the nearest attractions such as Nanjing Road Pedestrian Street to the Bund with the night views. Pudong airport and Hongqiao airport are 48 kilometers and 17 kilometers away from our hotel respectively. Metro line 2 and our hotel airport transfer limousine service are both good choices for you. Our hotel offers 720 guest rooms with skyline view and suites with plush designer bedding, varying from business purposes to leisure activities. Executive lounge is accessible for guests staying in Executive room and above. There you could enjoy exclusive snacks and beverages, plus access to our business facilities. Other on-site amenities include a full fitness center with a 25-meter indoor lap-pool with spa. Our five innovative restaurants and bars are dedicated to serve you with high-quality cuisine, ranging from Shanghai Cantonese style in Manho, Hokkaido style in EZO to all day dining in Shanghai City Bistro. Treat your friends with a made-to-order afternoon tea in the Lounge or drop by our Java+ to get your morning coffee is also a good option. Come and experience our spirit to serve in Shanghai Marriott Hotel City Centre, we assure you an unforgettable journey in Shanghai. ... more   less 
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