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“Excellent Hotel - Marriott City Centre Shanghai”

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Shanghai Marriott Hotel City Centre
Ranked #13 of 5,137 Hotels in Shanghai
Reviewed 8 July 2014

I have had a fantastic experience staying at the hotel. Excellent ambience, with a fantastic choice of restaraunts to choose from as well as lounges to just sit back and relax was extremely rewarding. The hotel has excellent staff who are always assisting you and making you feel comfortable. Excellent Standards!!! Located within the Downtown area is surrounded by fantastic malls and restaraunts as well.

  • Stayed: June 2014, travelled solo
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1  Thank l0vet0travel99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 10 July 2014

Thank you for taking the time to review Shanghai Marriott Hotel City Centre on Tripadvisor. It was a privilege and pleasure to have you as our guest! We sincerely appreicate your support and your feedback is extremely valuable to us. Guest satisfaction is always being our top priority, and we are glad you experienced so.

As you've highlighted, the hotel's location is superb, and we are only a short walk to major attractions such as the Bund and the subway is right at our door. We do hope you to experience more about our hotel in your next visit.

Yours sincerely,
Jessie Zhang
Hotel Manager

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928 - 934 of 1,846 reviews

Reviewed 7 July 2014

This is the second occasion that I have stayed at this hotel and have had excellent service on both occasions. The rooms are modern, clean and have full facilities for the business traveller. The wifi was free in the room and gave excellent connection throughout the stay. As with many western hotels the prices for food and drink are very high compared with the local restaurants - especially breakfast, when there are both Starbucks and Costa close by. The hotel is well situated for the shopping area and a walk or run down on the Bund. The leisure/fitness club is also great when the weather does not allow an outside run!!! Taxis to both airports are reasonable priced and the concierge desk do their most to help you get taxis to any destinations for business or pleasure. I will definitely stay at this hotel on my next trip to Shanghai.

  • Stayed: July 2014, travelled on business
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Thank RunningMan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 10 July 2014

Thank you for always choosing to stay at Shanghai Marriott Hotel City Centre and for taking the time to share your wonderful review on Tripadvisor. We feel great when our guest enjoyed the stay and like the services and facilities we offered. Your very encouraging comment is well rewarding the efforts that our staff made.

Thank you again for taking the time to support us, we look forward to being of service for your next visit.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 6 July 2014

Great hotel, I must say. International standard with excellent breakfast. The location of the hotel is perfect. Close to the metro line 2 that takes you to Pudong Airport one way and Hiaoqing (wrong spelled) Airport the other way. The only thing I have to say is that reception is sometimes very low. You need to be in time to check out, it can take you up to 30 minutes.
Health area is also very good to be a hotel gym. I am very satisfied and will absolutely stay there next time I go back to Shanghai. The rooms are spacy even there smallest and the beds are GREAT! I slept very good.

Room Tip: Go as Always in a big city, high up, to get it more quieter.
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  • Stayed: June 2014, travelled on business
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Thank Seattle94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 8 July 2014

Thank you for choosing to stay at Shanghai Marriott Hotel City Centre and sharing your recent stay experience on Tripadvisor. We are very pleased to know that you enjoyed your stay with us and appreciated the hotel itself, guestroom and health club.

Thank you as well for bringing the reception service to our attention, we take matters such as this very seriously. The proper trainings and improving actions will be taken up personally by Front Office Manager immediately. We look forward to your next visit. If we can be of any assistance to make your next stay even better, please do let us know.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 4 July 2014

After an overnight train trip from Xi'an to Shanghai, we were tired, sleepy and hungry. A bad taxi cab experience and I was ready to leave Shanghai and go home. But then we were greeted by the Marriott staff, given a fantastic room with a great view, and, because of my husbands rewards level, access to the Executive lounge. The service, the food, the staff, all lived up to the Marriott standard of excellence. The rooms are very nice, large and quite comfortable. The hotel is in a great location. It is within walking distance of the Nanjing Road Pedestrian Street, the Bund, and other great tourist locations. There is a great pool, gym, and spa. The Executive Lounge staff and service is amazing. An absolute plus is the Chinese cleaners across the street. Having been on the road for nine days, traveling with three teenagers, we had a lot of dirty clothes. We took over four loads of clothes and three of my husbands shirts to be dry cleaned. It cost 30rmb to wash and 30rmb to dry each load. Our clothes were folded and delivered to our Marriott rooms the same day. The lobby and check-in desk is filled with plenty of staff dedicated to customer service and concierge help to make their customers stay a great experience. We were greeted by Kenny Xiong, the Director of Rooms and probably one of the most pleasant staff members employed by Marriott. This Hotel is on my list of great recommends. Our stay was for three nights and it could not have been much better.

  • Stayed: July 2014, travelled with family
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Thank Lovetotravel19882012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 7 July 2014

Thank you for rating our hotel on Tripadvisor, we are so delighted that you and your family had such a wonderful stay at Shanghai Marriott Hotel City Centre. Our associates take great pride in providing a quality experience to all our guests, and the guest satisfaction is always being our top priority. I will be sure to share your wonderful comments with all our associates, especially pass your thanks along to Kenny.

Again, thank you for taking the time to support our hotel, we do hope to welcome you and your family back soon.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 3 July 2014

I was thankful for an early check in at 11am and use of the health club shower after check out from my one night stay. The staff in that department were really friendly. The bed and bedding was great. The room service was expensive. You have to pay for wifi in your room but can get two hours free in the lobby. Don't use the cash exchange machine that the hotel recommends next door as it ate my 50 Euro note and it took two hours for the fix it man to come and release my money. Excellent that they lend umbrellas and the concierges/taxi helpers offer good advice. The glass and mirrors in my room all needed a good clean and the lobby couches have been painted over to hide marks which isn't a good look for such a property.

Room Tip: The higher the quieter
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  • Stayed: June 2014, travelled solo
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Thank realistic5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 4 July 2014

Thank you for staying at Shanghai Marriott Hotel City Centre and sharing your review on Tripadvisor. It is geat to receive and discuss your kind comments regarding our opportunity for improvement. We are sorry to hear that parts of our hotel services and facilities didn't make your stay enjoyable. We always try to provide each guest with excellent experience, unfortunately we were not able to achieve this with you. Our Director of Engineering and Housekeeping Manager will personally take actions and continue training our staff.

Thank you again for your thoughtful suggestion. Looking forward to welcoming you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 3 July 2014

Highly recommneded !!
My friend and I stayed here for 4 nites from June 27 to July 1 and we stayed in Room 2809.
We are amazed with the excellent services provided by all the staff in the hotel, including those who helped pick up our luggages at the main entrance, the front desk, in the Bistro (restaurant), in the lounges, in the Chinese restaurant etc.etc. I must say, all of them are courteous, pleasant and professional.
The room was clean, spacious and cosy, evertyhing is user friendly. The air conditioning is good,
The location is excellent too, with less than 10 mins walk to the Nanjing East Street, thus easily walked to the Bund.
The only drawback is that some of the visitors spoke very loudly when they returned late at nite, the hotel can try to put on some signage as a reminder !

Room Tip: higher floor, better view
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  • Stayed: June 2014, travelled with friends
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Thank Doreen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 4 July 2014

Thank you for taking the time to upload your very complimenting feedback regarding your recent stay with Shanghai Marriott Hotel City Centre. We are pleased to hear that you enjoyed the stay and like our hotel, staff service and facilities.

You mentioned that the visitors in the lobby spoke loudly had brought our attention, the followed discussion and action will be taken immediately. We certainly commit to ensure that we are able to provide the best product and service to all our guests all the time. looking forward to your next visit.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 30 June 2014

Nice big rooms, very well kitted out in a centrally located hotel just close by the main shopping in Nanjing Road. Helpful English speaking staff, no delays with the lifts (I was on Floor 31) and generally just a great hotel at a reasonable price. You cant ask for more.

  • Stayed: June 2014, travelled on business
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Thank MAilliwN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 3 July 2014

Thank you for choosing to stay at Shanghai Marriott Hotel City Centre and sharing your feedback here. We are so delighted that you enjoyed your stay with us and appreciate the hotel's location, service and facilities.

As we take guest satisfaction seriously, we truly appreciate you taking the time to review our hotel. We do hope to serve you again in the near future!

Yours sincerely,
Jessie Zhang
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shanghai Marriott Hotel City Centre

Address: 555 Xi Zang Road | Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 5,137 Hotels in Shanghai
Price Range: £97 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shanghai Marriott Hotel City Centre 5*
Number of rooms: 720
Official Description (provided by the hotel):
Shanghai Marriott Hotel City Centre locates in People’s Square, the heart of Shanghai. Easy access to metro line 1, 2 and 8, you could explore Shanghai effortlessly, perhaps starting from the nearest attractions such as Nanjing Road Pedestrian Street to the Bund with the night views. Pudong airport and Hongqiao airport are 48 kilometers and 17 kilometers away from our hotel respectively. Metro line 2 and our hotel airport transfer limousine service are both good choices for you. Our hotel offers 720 guest rooms with skyline view and suites with plush designer bedding, varying from business purposes to leisure activities. Executive lounge is accessible for guests staying in Executive room and above. There you could enjoy exclusive snacks and beverages, plus access to our business facilities. Other on-site amenities include a full fitness center with a 25-meter indoor lap-pool with spa. Our five innovative restaurants and bars are dedicated to serve you with high-quality cuisine, ranging from Shanghai Cantonese style in Manho, Hokkaido style in EZO to all day dining in Shanghai City Bistro. Treat your friends with a made-to-order afternoon tea in the Lounge or drop by our Java+ to get your morning coffee is also a good option. Come and experience our spirit to serve in Shanghai Marriott Hotel City Centre, we assure you an unforgettable journey in Shanghai. ... more   less 
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