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“Location..Service...Location!!”

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Shanghai Marriott Hotel City Centre
Ranked #14 of 5,111 Hotels in Shanghai
Certificate of Excellence
Reviewed 11 July 2014

I have stayed here and is my first choice to stay in Shanghai always. This is majorly due to its Location and the service standards maintained by the hotel are excellent. They have plenty of restaurants to choose from and even the bar is well stocked. It has excellent staff which is always very pleasing and warm. Staff is extremely courteous and Concierge staff is always going an extra mile to provide details for my query. Rooms have adequate space and very clean. I would definitely recommend this place to guests choosing for a home away from home in Shanghai !!

  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank varunsingh83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 15 July 2014

Thank you for always choosing Shanghai Marriott Hotel City Centre and commenting our hotel as your home away from home. We are honored that our hotel always be your first choice to stay in Shanghai. Our associates are consistenly doing their best to provide excellent services and products to all our guests, and your comments are well rewarding their hard job.

We do hope business leads you back to the home here again soon. Please let us know if we can be of any assistance to make your next stay even better.

Yours sincerely,
Jessie Zhang
Hotel Manager

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910 - 916 of 1,717 reviews

Reviewed 10 July 2014

Each month i stay in this hotel almost two to three times per month.. compare to other hotel i stay.. no one can match this one Shanghai city center ... overall the service, facility, staff.. i give them 10+ they really take care me make me feel like my second home.. thats what Marriott way should be..feel like home. Thanks Sunny (staff in executive lounge) been always there take good care of us treat us like a family member.. thanks for your hard work..customer service is not a easy job..

  • Stayed: July 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank SkyCooperS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 15 July 2014

Thank you for always choosing to stay at Shanghai Marriott Hotel City Centre, your support is our motivation to provide a quality service to our guests consistently. I am humble and thrilled to read your warm comments, and I shall share your comments with all associates, especially with Sunny to praise their well-done job.

Thank you again for your support, we will always warmly welcome you back to the home here.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 10 July 2014

Hotel is a high rise building with excellent features and location. Driveway entrance as well as lobby spotless and beautiful. Elevators as well as floor level hallways are perfect, rooms are as well. Full of amenities and unlike other Asian hotels, the air conditioning is at the controls of the guest, my number one requirement! Shower and Bed excellent.. Executive lounge and breakfast buffet are wonderful! So Happy with this hotel would highly recommend it!

  • Stayed: June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank ExpertTravelCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 14 July 2014

Warm greetings from Shanghai Marriott Hotel City Centre, thank you for taking the time to share your recent stay experience with other travellers on Tripadvisor. We are thrilled that you enjoyed your stay with us and appreciated the products and services we offered. Our goal is aimed at providing satisfied stay to all our guests, and we are glad that you experienced so.

Thank you as well for recommending our hotel to other travellers, we look forward to welcoming you back in the near future!

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 9 July 2014

I've always had a great time staying at Marriott city center. It has a great location, convenient to people's square and many metro stations. I love the overall design of the hotel room and the lobby area, it's nice and modern. The staff are also very welcoming and will do their best to help you solve your problems. Great restaurants selection as well!
I also enjoy swimming in the fitness center and running in the morning, it's absolutely relaxing and you can also view the city through the big glass windows.

  • Stayed: January 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 10 July 2014

Thank you for always choosing Shanghai Marriott Hotel City Centre, and thank you as well for your time to review our hotel. Your support will keep reminding us to do better in all ways to ensure that the guest satisfaction is our uppermost priority.

We look forward to welcoming you back in the near future, please do let us know if we can be of any assistance to make your next stay even better.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 9 July 2014

Me and my family had just stayed in the hotel for a long weekend. It was out first stay and surprisely beyond our expectation! The hotel looks new, not very outstanding exterior but was beautiful inside with various choices of restaurants, lounge, 24 hours gym (very thoughtful for worldwide traveler), great swimming pool, room was clean and comfortable, staff crew on club level was friendly and attentive,even my kids enjoyed chatting with them. Located nearby people square (centre of the city), close to several museum, city-tour bus station...Great value! Will stay again on my next business trip!

  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Ggavin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 10 July 2014

Thank you for taking your time to review Shanghai Marriott Hotel City Centre on Tripadvisor. We are very delighted to know that you and your family enjoyed the stay with us and appreciated the services and facilities we offered. Our assocaites take great pride in providing a quality service to all our guests, your compliment will be sure to share with them, especially with Club lounge staff.

We look forward to your next visit, and we will make it BRILLIANT!

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 8 July 2014

I have had a fantastic experience staying at the hotel. Excellent ambience, with a fantastic choice of restaraunts to choose from as well as lounges to just sit back and relax was extremely rewarding. The hotel has excellent staff who are always assisting you and making you feel comfortable. Excellent Standards!!! Located within the Downtown area is surrounded by fantastic malls and restaraunts as well.

  • Stayed: June 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
1  Thank l0vet0travel99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 10 July 2014

Thank you for taking the time to review Shanghai Marriott Hotel City Centre on Tripadvisor. It was a privilege and pleasure to have you as our guest! We sincerely appreicate your support and your feedback is extremely valuable to us. Guest satisfaction is always being our top priority, and we are glad you experienced so.

As you've highlighted, the hotel's location is superb, and we are only a short walk to major attractions such as the Bund and the subway is right at our door. We do hope you to experience more about our hotel in your next visit.

Yours sincerely,
Jessie Zhang
Hotel Manager

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Reviewed 7 July 2014

This is the second occasion that I have stayed at this hotel and have had excellent service on both occasions. The rooms are modern, clean and have full facilities for the business traveller. The wifi was free in the room and gave excellent connection throughout the stay. As with many western hotels the prices for food and drink are very high compared with the local restaurants - especially breakfast, when there are both Starbucks and Costa close by. The hotel is well situated for the shopping area and a walk or run down on the Bund. The leisure/fitness club is also great when the weather does not allow an outside run!!! Taxis to both airports are reasonable priced and the concierge desk do their most to help you get taxis to any destinations for business or pleasure. I will definitely stay at this hotel on my next trip to Shanghai.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RunningMan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this reviewResponded 10 July 2014

Thank you for always choosing to stay at Shanghai Marriott Hotel City Centre and for taking the time to share your wonderful review on Tripadvisor. We feel great when our guest enjoyed the stay and like the services and facilities we offered. Your very encouraging comment is well rewarding the efforts that our staff made.

Thank you again for taking the time to support us, we look forward to being of service for your next visit.

Yours sincerely,
Jessie Zhang
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shanghai Marriott Hotel City Centre

Address: 555 Xi Zang Road | Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 5,111 Hotels in Shanghai
Price Range: £106 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shanghai Marriott Hotel City Centre 5*
Number of rooms: 720
Official Description (provided by the hotel):
Shanghai Marriott Hotel City Centre locates in People’s Square, the heart of Shanghai. Easy access to metro line 1, 2 and 8, you could explore Shanghai effortlessly, perhaps starting from the nearest attractions such as Nanjing Road Pedestrian Street to the Bund with the night views. Pudong airport and Hongqiao airport are 48 kilometers and 17 kilometers away from our hotel respectively. Metro line 2 and our hotel airport transfer limousine service are both good choices for you. Our hotel offers 720 guest rooms with skyline view and suites with plush designer bedding, varying from business purposes to leisure activities. Executive lounge is accessible for guests staying in Executive room and above. There you could enjoy exclusive snacks and beverages, plus access to our business facilities. Other on-site amenities include a full fitness center with a 25-meter indoor lap-pool with spa. Our five innovative restaurants and bars are dedicated to serve you with high-quality cuisine, ranging from Shanghai Cantonese style in Manho, Hokkaido style in EZO to all day dining in Shanghai City Bistro. Treat your friends with a made-to-order afternoon tea in the Lounge or drop by our Java+ to get your morning coffee is also a good option. Come and experience our spirit to serve in Shanghai Marriott Hotel City Centre, we assure you an unforgettable journey in Shanghai. ... more   less 
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