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“Great service & nice location”

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Shanghai Marriott Hotel City Centre
Ranked #12 of 5,059 Hotels in Shanghai
Certificate of Excellence
Chicago, Illinois
1 review
“Great service & nice location”
Reviewed 14 July 2014

I chose J W Marriott hotel whereever I travel to...this hotel is newer than the one across the street with much better service and care for details. Housekeeper will remember your one time request and really follow through everyday. Executive lounge is well managed really listening to guests.

  • Stayed July 2014, travelled on business
    • Value
    • Service
Helpful?
Thank Christine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 16 July 2014
Thank you for sharing your very positive feedback regarding your recent stay at Shanghai Marriott Hotel City Centre on Tripadvisor. It's really great to hear that you've experienced our services and facilities with satisfaction, and your encouraging comments will be shared with our associates, especially Housekeeping and Executive Lounge staff.

Looking forward to welcoming you back in the near future!

Yours sincerely,
Jessie Zhang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,462 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (284)
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English first
Paris, France
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 July 2014 via mobile

Very good location but ask for a room away from the construction next door. It is sometimes very noisy.
Big rooms, all new. Nice chinese restaurant but pricy. Nice breakfast room but if the hotel is full, it´s war around the counters. Nice gym even if not so big. Staff is nice but service can be slow especially at front desk. It´s a big hotel so be patient :-)
Overall, loved it from top to bottom, especially the rooms.

Stayed July 2014
Helpful?
Thank Nicolas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 18 July 2014
Warm greetings from Shanghai Marriott Hotel City Centre, we are glad to hear that you enjoyed a convenient and comfortable stay with us. We also appreciate you bring the issues to our attention. I will personally talk to our Director of Engineering, and urge him to take actions for the noise reduction. We look forward to welcoming you back in the near future.

Yours sincerely,
Jessie Zhang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
Reviewed 12 July 2014

We stayed here for one night while on a overnight visit to Shanghai. We arrived to find no one manning the Marriott rewards members counter. We had to wait for five minutes before we were attended to. The next day we checked out and left our luggage with the concierge. When we came back later to claim our luggage my husband was asked by the concierge to follow him to the left-luggage room to collect and take out his own luggage. Although our luggage is 2 backpacks it would have been courteous for the concierge to take them out instead of asking the guest to do so. We have been staying at Couryard Marriott Hangzhou for the past week before coming to Shanghai. The staff there were always warm and helpful, a glaring contrast to the staff here. I will not choose to stay here again on my next visit to Shanghai.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank JanetT1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 14 July 2014
Thank you for choosing to stay at Shanghai Marriott Hotel City Centre and sharing your valuable feedback about our Concierge and Front Desk service.

We appreciate you bringing these issues to our attention, and we've noted your experience on Concierge and Marriott Rewards counter, as far as the staff service is concerned, we will review the procedures of Concierge service and Marriott Rewards service on monthly basis in order to ensure that our guests are always receiving with the same level service we offer. We take all guest feedback very seriously and your comments will serve to highlight areas for improvement. I will personally ensure improvements will be made.

If the travels bring you back to Shanghai, we warmly welcome you to stay with us again so that we can strive to refresh your memory with a comfortable stay!

Yours sincerely,
Jessie Zhang
Hotel Manager
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New Delhi, India
Level Contributor
6 reviews
4 hotel reviews
Reviewed 11 July 2014

I have stayed here and is my first choice to stay in Shanghai always. This is majorly due to its Location and the service standards maintained by the hotel are excellent. They have plenty of restaurants to choose from and even the bar is well stocked. It has excellent staff which is always very pleasing and warm. Staff is extremely courteous and Concierge staff is always going an extra mile to provide details for my query. Rooms have adequate space and very clean. I would definitely recommend this place to guests choosing for a home away from home in Shanghai !!

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank varunsingh83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 15 July 2014
Thank you for always choosing Shanghai Marriott Hotel City Centre and commenting our hotel as your home away from home. We are honored that our hotel always be your first choice to stay in Shanghai. Our associates are consistenly doing their best to provide excellent services and products to all our guests, and your comments are well rewarding their hard job.

We do hope business leads you back to the home here again soon. Please let us know if we can be of any assistance to make your next stay even better.

Yours sincerely,
Jessie Zhang
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2014

Each month i stay in this hotel almost two to three times per month.. compare to other hotel i stay.. no one can match this one Shanghai city center ... overall the service, facility, staff.. i give them 10+ they really take care me make me feel like my second home.. thats what Marriott way should be..feel like home. Thanks Sunny (staff in executive lounge) been always there take good care of us treat us like a family member.. thanks for your hard work..customer service is not a easy job..

  • Stayed July 2014
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SkyCooperS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 15 July 2014
Thank you for always choosing to stay at Shanghai Marriott Hotel City Centre, your support is our motivation to provide a quality service to our guests consistently. I am humble and thrilled to read your warm comments, and I shall share your comments with all associates, especially with Sunny to praise their well-done job.

Thank you again for your support, we will always warmly welcome you back to the home here.

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, New York
Level Contributor
73 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 July 2014

Hotel is a high rise building with excellent features and location. Driveway entrance as well as lobby spotless and beautiful. Elevators as well as floor level hallways are perfect, rooms are as well. Full of amenities and unlike other Asian hotels, the air conditioning is at the controls of the guest, my number one requirement! Shower and Bed excellent.. Executive lounge and breakfast buffet are wonderful! So Happy with this hotel would highly recommend it!

  • Stayed June 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank ExpertTravelCritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 14 July 2014
Warm greetings from Shanghai Marriott Hotel City Centre, thank you for taking the time to share your recent stay experience with other travellers on Tripadvisor. We are thrilled that you enjoyed your stay with us and appreciated the products and services we offered. Our goal is aimed at providing satisfied stay to all our guests, and we are glad that you experienced so.

Thank you as well for recommending our hotel to other travellers, we look forward to welcoming you back in the near future!

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 9 July 2014

I've always had a great time staying at Marriott city center. It has a great location, convenient to people's square and many metro stations. I love the overall design of the hotel room and the lobby area, it's nice and modern. The staff are also very welcoming and will do their best to help you solve your problems. Great restaurants selection as well!
I also enjoy swimming in the fitness center and running in the morning, it's absolutely relaxing and you can also view the city through the big glass windows.

  • Stayed January 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marriott-City-Centre, Manager at Shanghai Marriott Hotel City Centre, responded to this review, 10 July 2014
Thank you for always choosing Shanghai Marriott Hotel City Centre, and thank you as well for your time to review our hotel. Your support will keep reminding us to do better in all ways to ensure that the guest satisfaction is our uppermost priority.

We look forward to welcoming you back in the near future, please do let us know if we can be of any assistance to make your next stay even better.

Yours sincerely,
Jessie Zhang
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shanghai Marriott Hotel City Centre

Property: Shanghai Marriott Hotel City Centre
Address: 555 Xi Zang (Middle) Road | Huangpu District, Shanghai 200003, China
Region: China > Shanghai Region > Shanghai > People’s Square
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 5,059 Hotels in Shanghai
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Shanghai Marriott Hotel City Centre 5*
Number of rooms: 720
Official Description (provided by the hotel):
Shanghai Marriott Hotel City Centre locates in People’s Square, the heart of Shanghai. Easy access to metro line 1, 2 and 8, you could explore Shanghai effortlessly, perhaps starting from the nearest attractions such as Nanjing Road Pedestrian Street to the Bund with the night views. Pudong airport and Hongqiao airport are 48 kilometers and 17 kilometers away from our hotel respectively. Metro line 2 and our hotel airport transfer limousine service are both good choices for you. Our hotel offers 720 guest rooms with skyline view and suites with plush designer bedding, varying from business purposes to leisure activities. Executive lounge is accessible for guests staying in Executive room and above. There you could enjoy exclusive snacks and beverages, plus access to our business facilities. Other on-site amenities include a full fitness center with a 25-meter indoor lap-pool with spa. Our five innovative restaurants and bars are dedicated to serve you with high-quality cuisine, ranging from Shanghai Cantonese style in Manho, Hokkaido style in EZO to all day dining in Shanghai City Bistro. Treat your friends with a made-to-order afternoon tea in the Lounge or drop by our Java+ to get your morning coffee is also a good option. Come and experience our spirit to serve in Shanghai Marriott Hotel City Centre, we assure you an unforgettable journey in Shanghai. ... more   less 
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