On my visit to Shanghai, I stayed at the Portman Ritz Carlton.
My colleague and I were in a rush to get to another meeting and we decided to have a late lunch (around 15:00) at the Pizza Marzano outlet within the Portman complex to avoid travel time.
The restaurant was fairly empty at that hour and there were a lot of staff circling around not particularly engaged in specific activity.
We ordered a Rosemary Flat bread as a starter. My colleague ordered a Spaghetti Aglio Olio and I went in for a Pepperoni Pizza.
The Rosemary Flat bread came out fairly quickly. It was very aromatic and very tasty.
After a while my colleagues Spaghetti dish came out. As we were getting late, I encouraged him to get started. He informed me that the dish tasted fresh and was fairly good.
I waited a few minutes for my Pizza to make it's appearance and then asked the waiter when I could expect it.
I then saw some frenzied activity in the kitchen which usually signals a mess up.
Sure enough, the waiter then came out and informed me they had forgotten to make the Pizza.
Since we had to get to a meeting, we declined to wait for them to start on the order, just paid our bill and left.
I personally would not go back.
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