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“Top Notch Hotel, excellent staff”

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Kerry Hotel Pudong Shanghai
Ranked #12 of 4,998 Hotels in Shanghai
Certificate of Excellence
Gothenburg, Sweden
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Top Notch Hotel, excellent staff”
5 of 5 bubbles Reviewed 7 December 2013

This hotel is clean, with well-equipped facilities. Great food quality and selection (especially at breakfast). The "stand out" memory from the hotel are the staff who are attentive and respectful but without coming across as too formal. Great stay.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank muckleloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor W, General Manager at Kerry Hotel Pudong Shanghai, responded to this review, 12 December 2013
Dear muckleloon,
Thank you very much for your great comments regarding your stay. With Kerry hospitality
we encourage our staff to honestly care for our guests. We are delighted to see the results and
will pass on the comments to our staff. With best regards Gregor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,016 reviews from our community

Traveller rating
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See reviews for
118
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747
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
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English first
New York City, New York
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 December 2013

Kerry Hotel in Pu Dong is an Excellent Hotel when I do business in Shanghai , China that makes me feel being at home & being respect with Respectfulness, thoughtfulness & Courteousness no sooner I check in at the 3rd floor Club floor...
The staff team at Club Floor & Business Center are well trained with cordial manner, they responded to my request with impeccable practice & always pay attention to details...
The staff are so well trained even in paying attention to temperature of pot of tea I drank...they came to refill the warm water to up-keep /maintaining the temperature of tea or just make another pot of tea with right temperature during the course of meetings....These professional standard and exceeding expectation response makes my business activities could be smoothly carried out without any disruptions.....

Room Tip: Suggest to look for corner room when check in at 3rd floor Club Floor which always have good Panora...
See more room tips
  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank G-Y0303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 6 December 2013

Excellent experience. Very nice hotel and will stay in Kerry Hotel again. Staff are very helpful and polite. Gym facilities are good and clean. Hotel located next to Kerry Parside. Room is very comfortable to stay.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor W, General Manager at Kerry Hotel Pudong Shanghai, responded to this review, 12 December 2013
Dear Barbara,
Thank you for your wonderful comments especially on our gymn which with 6000sqm
is really a great facility. With best regards Gregor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
63 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 5 December 2013

Kerry is a very good hotel with excellent service. I apprieciated very much the opportunity for sports, the gym is excellent and I have never found 25 meter swimming track in a hotel. Also century park is next to you with excellent space for runnning.
If anything for improvement ... the pillows were too high

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MatkaajaJouni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gregor W, General Manager at Kerry Hotel Pudong Shanghai, responded to this review, 12 December 2013
Dear MatkaajaJouni,
Thank you very much for your great comments on our hotel. Should you decide on
a return stay please mention your pillow prefernce at the check in as we have 10 different
pillow types and sizes available in order to ensure a great reat for all of our guests.
With best regards Gregor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 December 2013

Shangri La means quality, service, cares and luxurious indulgence to me! But the Kerry is absolutely over the top, best of best! Try the food at the Cook and get a beer at the Brew, you will feel home as they'd treat as part of their family!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank davideshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, 7 December 2013
Dear Davide.

We loved your comments and really value your appreciation of the Kerry Hotel standards of care and service. We endeavour to make our guests feel part of our family and it is pleasing to see we did just that for you.

Come back to the Kerry Family soon.

Regards

Sherryn bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roende, Denmark
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

I stayed 4 nights at the Kerry Hotel Pudong Shanghai.
Very nice hotel situated 100 meters from the fair ground.
Very friendly and proffesional staff. Excellent gym and pool.
Would recommend this hotel for anyone staying in Shanghai and would recomend that you choose the club level room. This gives you acces to the club lounge.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, 7 December 2013
Dear Christian S,

Thank you for your wonderful comments - we really appreciate hearing from our guests .

regards

Sherryn Bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
118 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 28 November 2013

I stayed a night in Shanghai on this trip to China and decided to try the kerry Hotel. The room was great.. nice and clean and up to date.

The Business Lounge had the best selection of food I've seen in a long time. Hot meal and great wine for dinner or appies.

Very nice view.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peterprev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherryn B, Director of Sales & Marketing at Kerry Hotel Pudong Shanghai, responded to this review, 7 December 2013
Dear Peterprev,

We loved reading your review - glad you enjoyed the Business Lounge and hopefully on your next visit you can enjoy our hospitality for more than 1 night

Best Regards

Sherryn Bates
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kerry Hotel Pudong Shanghai

Property: Kerry Hotel Pudong Shanghai
Address: No.1388 Huamu Road, Pudong New District, Shanghai 201204, China
Region: China > Shanghai Region > Shanghai > Century Park , Shanghai New International Expo Center
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 4,998 Hotels in Shanghai
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kerry Hotel Pudong Shanghai 5*
Number of rooms: 574
Official Description (provided by the hotel):
Flowing seamlessly within the new Kerry Parkside complex, integrating the hotel with an office tower, serviced residences and lifestyle retail mall, Kerry Hotel Pudong, Shanghai is located in the heart of Pudong, opposite Century Park, the largest eco-park in Shanghai. While directly connected to the Shanghai New International Expo Center (SNIEC), the hotel is easily accessible to the rest of the Shanghai metropolis via the underground metro within the complex. Pudong International Airport is 30 minutes away by car and 15 minutes away by Maglev train. The hotel's 574 rooms and suites, most with expansive Century Park views, are designed for optimum ease in work rest and leisure, with complimentary broadband and wireless internet access. For those seeking a more personalised experience, The Club offers seven floors of exclusive accommodation, access to the Club Lounge, complimentary daily breakfasts, evening cocktails, express check-in and check-out, butler and concierge service and host of other privileges. Anchoring the hotel's lifestyle experience is an innovative three-in-one integrated destination for dining, entertaining and socialising: The COOK (international ala carte with open kitchens and gourmet deli), The MEET (steakhouse and grill) and The BREW (craft brewery). Kerry Sports, spanning 6,000 square metres across three levels, comprises a 24-hour fitness centre, an indoor swimming pool, a wellness spa, outdoor tennis court and basketball court, studios for yoga (including hot yoga), pilates, spinning, boxing and aerobics, and the Adventure Zone, an indoor children's playground. ... more   less 
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